Marvin Glanzer

I give an F- for customer service. Be prepared to have to work hard (as a customer no less) for this business. Two bad experiences in 3 years has me steering clear. 3 years ago they would not write me a contents policy b/c I lived in a home. I already had homeowners for the structure and only wanted a contents policy, they said "no". I went elsewhere and easily was given coverage. I recently had an outstanding balance in error. I did not own the vehicles they said they were providing coverage for during the policy period. Delilah told me that I should have called them. I didn't find it necessary b/c I chose not to renew the old policy (knowing I would not own the automobiles), I thought that would be sufficient. According to them I was wrong. I was repetedly told "you should have called us and told us" & "I wish you would have called us, it was 3 months ago" I have always been wrong to this agency. There entire staff needs to take basic customer service training courses and quit putting the customer in the wrong.

Link to This Review      Post on Facebook   Share on Twitter