Pace & Company

Pace & Company Carpet & Floor Coverings
Phone: (678) 423-1800
Fax: (678) 423-0830
Website: www.paceandcompany.net
Pace & Company Pace & Company : Carpet & Floor Coverings, Atlanta, GA


Review
Reviews: 1

Posted on 3/18/2010

Poor installation and poor customer service
I had hardwood floors installed in a den, playroom, bathroom, hall and closet. When the hardwoods in the bathroom began to warp, I called Vance. I told him that there were hollow spots and they needed to be fixed. He told me that water was to blame and I told him that no water had been on the floors. They came out and drilled a hole in the floor ( I think that they picked up people off the street!)and refilled the area leaving an uneven finish to my bathroom floor. I called back immediately ( and various times )as I began to notice that the same hollow feel was in several other places in other rooms. I never heard back from Pace Flooring. I even sent messages to Gina- She never returned phone calls either! I would not recommend them as they do not do good work and do not uphold their guarantee.
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Pace & Company replied on 03-22-2010
This project was completed in November of 2008 with a satisfied customer, according to our records. We did receive a call toward the end of the summer in 2009 that some of the hardwood floors in the bathroom sounded "hollow". Vance and our hardwood installer, David, went to the home to do a routine warranty call. We asked the homeowner if there had been water damage to the floor and she responded that there had not been. Both Vance and David agreed there was a moisture issue that had caused the adhesive to break the bond with the wood. An injection kit was used to re-adhere the hardwoods to the subfloor. David, who was the installer for the entire project, stated that our customer was happy when he finished the repair. We have not heard from this customer since that time, so if there was an issue we did not know about it. We truly take every review to heart and want all of our customers to be satisfied. As a matter of fact, this customer was sent a newsletter this past week in an effort to stay in touch with her. A call has been placed to this customer today and I await a response. Thank you, Gina Pace, Owner


More Reviews
Reviews: 2

Posted on 2/22/2012

Customer Service Top Priority
From order to installation- customer service was top notch. Love my new carpet! They keep appointments, and help with choosing what fits your lifestyle and budget.
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Reviews: 1

Posted on 2/14/2012

If there is a bad review youre just cheap! READ
When ever you get new hardwood installed in your house don't take the cheap way out and blame it on someone else. Before install you should fist pay to have your floors leveled. The only reason there are bad ratings against Gina is because you want a free hand out. Knowing Gina she probably gave you half of the work for free. Example: did she charge to remove and install your toilet or did she charge you for moving your fridge? I bet NOT. I think the real problem here is you people want everything for free. Gina Pace is not the one to do you wrong! Her job revolves around your smile, if your not happy then she's not happy.
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Reviews: 1

Posted on 2/10/2012

Thrilled
We were totally thrilled with the work done for us recently by Pace& Company. They did a major renovation of our master bathroom and master closet and also installed new kitchen countertops. Gina walked us through the process step-by-step, provided wonderful recommendations that saved us countless hours of research, and was always available for our questions and concerns. Not only was the finished project way more beautiful than we could have envisioned, but our concept for this project was perfectly brought to life. Pace completed the project well within our budget and time constraints. I would highly recommend Pace & Company without any reservation whatsoever. We will personally continue to use them for our future projects.
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Reviews: 1

Posted on 6/18/2010

Excellent Value and Service
Gina and Vance have just finished my project. We are thrilled. Such great value we were able to do other things besides the kitchen hardwood that we originally had planned. The tiling design was wonderful. Such a benefit having a designer as the project manager. Great ideas without spending a fortune. Best part was leaving for vacation and coming home and everything was finished.(Gina fed my cat too, that was a bonus. Small punch out list was completed immediately. We are looking forward to our next project in a couple of weeks. "Gina Guys" are all a pleasure to work with.
Thanks so much for making it easy!
Vickey and Jim Utting
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Reviews: 1

Posted on 4/27/2010

My Sharpsburg Kitchen has never looked better
Gina Pace came to my Sharpsburg home and worked within my budget to design a kitchen. Because she listened to me, I'm getting exactly what I need for my family. We've just installed the new flooring and it is 100x better. We are so pleased with this one change and looking forward to the rest of the process with Gina and her team. Her follow-through is amazing. She's busy, but she ALWAYS does what she says she will do. I feel that her integrity is solid and the quality of her work is, too.
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