In our opinion, Truck and I have been the best moving company that we have ever dealt with. The customer service that this company has showed us every step of the way has been exceptional, from... helpful representatives in the quote process to the movers respecting our home and things as if they were their own. Ever since our first move with this company we have used them every time that we have moved. We would highly recommend them to anyone who is planning on moving or needs some space for extra storage. Mario and BarbaraVIEW MORE »VIEW LESS »
We used The Truck and I to move from a high rise condo to a house with 3 weeks of storage. Their price was better than the other top end movers in the area so we chose them. They showed up on time and moved us from the condo without a hitch. The move into our home is where the problems started. They had misplaced a coffee table and said that it was our fault. Yes, it was on the inventory sheet. They also dented our child’s changing table and bent a dresser so badly that the drawers wouldn’t open. They put the furniture back together so poorly I had to go back and do it again. They ended up paying us for the coffee table and repairing the changing table. They refused to repair the dresser because they said it was old. It is a solid wood piece that was built very well. It worked perfectly before they had it, and now the drawers stick quite badly. The customer service on the back end was so rude and abrasive. They sent the person who moved us to look at the furniture and he, of course, would not claim responsibility. This is the same person who lost our coffee table that was properly inventoried and blamed us. We purchased $20,000 worth of insurance and they hold the insurance claim as a company. This is why they refused to pay to fix our piece of furniture that was a family heirloom. Please do yourself a favor and go elsewhere if you care about your belongings.
In our opinion, Truck and I have been the best moving company that we have ever dealt with. The customer service that this company has showed us every step of the way has been exceptional, from helpful representatives in the quote process to the movers respecting our home and things as if they were their own. Ever since our first move with this company we have used them every time that we have moved. We would highly recommend them to anyone who is planning on moving or needs some space for extra storage. Mario and Barbara
Truck and i moved our furniture last September and did a fantastic job. The packers were like an army of workers packing up our stuff. The movers worked tirelessly until after sunset to complete the move. I highly recommend this company!
Truck & I did an EXCELLENT JOB moving our household goods (fine furniture including some very heavy pieces, china, crystal, etc.) from Vinings to our mountain home outside Ellijay recently. They provided the moving boxes and packing, helped organize and load our things for two stops--some to be stored at my son's house in Marietta, the majority for our mountain home--moved everything in, unpacked and removed packing material. Not a scratch on our furniture or a broken dish! The men who worked this job listened to our requests and were courteous and careful. I highly recommend Truck & I!
My family has used Truck 'n I five times (three personally and two for my parents) and there has never been a hitch in their service, quality and professionalism. Carlos has worked hard to insure that his company and employees represent his values as an individual and well respected business man in the Atlanta area. If you're like me and hate the process of moving on your own, call TNI and I promise you will be glad you did!!
This was a wonderful move. The men showed up in time, walk through the house to see what I was taking, since I had separate stops. They wrap the furniture with the moving blankets and shrink wrap inside the house and loaded everything into the truck and off to my stops. One of my stops had a difficult driveway, but they carried everything through the basement into the house with damages to furniture or walls. This was a great experience and I reccomend them highly.
Carlos (the company owner) and two younger helpers showed up on time and had to move several Big and Heavy items. They wrapped and protected the items and hand carried most of the time. Clean newer truck and good equipment. These guys worked hard for 4 straight hours. I highly recommend.
I am a single woman who moved into my first home over the weekend. I had been apprehensive about using just any mover because I wanted to make sure they were professional and quick. I was moving on a budget and I needed it done quickly. The two men who showed up at my house were incredible. They never stopped moving from start to finish. They were polite, upbeat and professional. I was thrilled to have used Truck and I and would recommend them to anyone!!
EDDIE'S CREW - Extremely competant!They were on time.Very experienced crew, asked good questions, very polite,knew about handling delicate furniture.They were the best!!Got everything, including a Sleep by Number bed, and an antique bed with bolts, all set up.Much other stuff including a very old Grandfather's clock, etc. All was very carefully packed, stored, transported and moved into place. They finished an hour early and all of us were very comfortable.Could not recommend more highly.
My scheduled time was 1-3pm. They were supposed to call me before they came. They showed up before 12:25pm without calling in advance. And they called my 2nd contact # instead of my first contact#. I hurried home after I got their call. I arrived at 12:55pm. When they moved our stuff, they did not wrap some of the furniture and broke a few plastic boxes. The damage is <$300, so it’s a moot point to tell them. My driveway is narrow. It took them 25 mins to park their truck on my driveway. When they gave me the bill, I found out that they started the clock(12:45pm) before I arrived. They also included the time when they stopped and filled up the gas. When I told the guy that the time is not fair, he said that he waited for 30 mins, and it JUST took 5 mins to put on gas(I doubted that), and he said taking 25 mins to park the truck on the drive way actually “saved” my time(I doubted that). At the end, he did not even wait for his tips.
I have moved extensively world-wide and never have had the pleasure and down right wow/surprise I had working with these people. I had Eddy's crew and they hustled the entire time. It is rare that I come across such impressive service that it gives me a smile the next day like it is now. We had an estimator come out to our place and give us an estimate of 9 hours for what was a competitive hourly rate (by no means the highest). The crew showed up on time and completed it with NO BREAKAGES in 5.5 hours. I am sure everyone has their off days but my experience with this company at every stage was professional and brilliant. I am actively recommeding them to everyone I know.
I thought the 2 mean who moved us were professional, clean-cut, polite, and work diligently. I had a sleeper, leather coach that had to go on the 2nd floor through a narrow doorway...it took a while to figure-out, but they never gave up trying and they made it happen w/ out a scratch. Took longer than I expected to move, but that was a miscalculation on my part...4 hrs vs. 2, but still the best rate!
I hired Truck and i (1401 Hills Place NW, Atlanta) for my recent move from a townhouse to a single-family home. Everyone I dealt with, from office personnel to the appraiser to the moving team, were professional, responsive and truly seemed to love what they do. The 4-man crew -- led by owner/operator Angel Iturbe -- handled my possessions with great care and concern and took extra measures to place everything where I wanted it in my new home. I highly recommend this company and especially Angel and his team.
I scheduled a move with Truck and i to pick up a single item from in front of the store where I was to purchase it and take it to my house. I was very specific about the need to coordinate their arrival with my purchase and was assured their crews would call my mobile with updates on their arrival and I was given a 2 hour window in which they would arrive. There were no updates, and they did not even call to let me know they would fail to honor their window until well after the window expired (and when they finally did call it was to tell me that they were still an hour away). Repeated calls to their office went unanswered as they do not staff their phone on weekends or after 5:00.
I would highly recommend Truck and I. They were on time, handled our items with car (wrapping most), worked hard, and were extremely efficient. We moved 2 apartments in a little under 4 hours which was amazing to me! I will definitely use them again!!!!