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We hired them last summer to get rid of bats. They told us we had bats, roof rats and squirrels. They offered to repair and get rid of these critters. The critters were initially gone, but they... never produced any actual proof that they existed in the first place. The repair work was shotty at best and looks terrible. This year, we have critters in the attic again and after several attempts to email and call them with no response, I have given up.VIEW MORE »VIEW LESS »
Happy with many months of their service ridding my house of rats and squirrels, but we're not done yet! We're ready for more service but their office line rings and rings with no voice mail, &... there's no mailing address listed. I've resorted to DAILY filling out their "free estimate" form asking for contact. As a family owned business, I hope they've not experienced a tragedy, which is the only explanation I can fathom a reputable firm going dark. --Ginny Sternberg, Buford, GAVIEW MORE »VIEW LESS »
I had been hearing noises in my attic and called Critter Patrol to come out and take a look. Tony came by to look around, and he confirmed that there were rats in the attic. He proceeded to walk me around the house and tell me everything that would be done to solve the problem, and he gave me a quote. The guys who came to actually do the work were not as friendly, and they did not do everything Tony had told me would be done. I had to have them come back several times, and they never did everything to my satisfaction. I asked if Tony could come back out for the final inspection and was told he was busy with another one of his companies and had left others in charge. I wish he would have been there to oversee all of the work or at least check it at the end. The rats are gone, but everything was not sealed up as it should have been (to prevent critters from returning in the future). I have written a letter personally to Tony including my name and number in case he would like to contact me, since I was not able to reach him at the number he left below.
First let me thank you for taking the time to read our reviews and considering doing business with our company. We are a family owned and operated business and have been going strong for 16 years. We service roughly 500 customers per year that find us through Kudzu. I as the owner of the company use Kudzu for any service I need and I always read all reviews before making my decision on who to call. When I read reviews on a company I take into consideration that in business 99% of happy satisfied customers are very busy and move on with their life as soon as your service is finished. I believe that to be very true in the type of business we are in. Picture going out to dinner on Friday night, after an hour in a restaurant we all know you will see at least one patron complain about food and send it back or possibly complain to a manager but how many times have you seen someone ask for a manager to compliment on the food or service. It does happen but the 2-3 unhappy customers out of those 1,000 are going to be the first you hear from. As far as this review goes due to us not knowing who it is because we have not had a complaint to our company like this, I cant really explain the situation other than any and all customers will have no problem contacting me personally if they have any issues because they will have my personal cell number. My office has never told anyone I was too busy with my other company. My other company is very closely related to Critter Patrol. We do attic insulation, crawl space encapsulation,and duct cleaning mainly for the Critter Patrol customers. Anyone who has any experience with this type of problem knows there is something fishy with this review because it says the squirrels are gone but the home is not sealed. I have been doing this most of my life and I can tell you the squirrels are not gone until the house is sealed. Any customer who has a problem can call me directly and it will be resolved immediately. We appreciate all reviews good or not so good because we do want our customers feedback. However, unlike others, we will not harass customers or even ask for reviews and will definately never have friends or relatives leave them. We believe a real review is left at your own free will. If mslice03 is out there feel free to contact me personally and if there are any problems I will personally see them resolved asap. Thanks again to all potential customers for reading our reviews. Tony Roper Owner Critter Patrol cell: 404-644-3769
We hired them last summer to get rid of bats. They told us we had bats, roof rats and squirrels. They offered to repair and get rid of these critters. The critters were initially gone, but they never produced any actual proof that they existed in the first place. The repair work was shotty at best and looks terrible. This year, we have critters in the attic again and after several attempts to email and call them with no response, I have given up.
Happy with many months of their service ridding my house of rats and squirrels, but we're not done yet! We're ready for more service but their office line rings and rings with no voice mail, & there's no mailing address listed. I've resorted to DAILY filling out their "free estimate" form asking for contact. As a family owned business, I hope they've not experienced a tragedy, which is the only explanation I can fathom a reputable firm going dark. --Ginny Sternberg, Buford, GA
I have areas that were not sealed and I can not get Critter Patrol to contact me back. For nearly a month now I've emailed Becky in the office, called multiple numbers for Tony and the office. Left messages. Tony's cell phone and the main number from the website don't have any professional message identifying the company on it. It just says after 6-8 rings, enter your code. I do not hear from this company anymore. Does anyone know if they are still in business. They told me I had a lifetime warranty, which is no good if the company won't call you back.
The highest complement I can give a company is to call them professionals! Becky was knowledgeable and thorough and scheduled my appointment with Tony. Tony correctly diagnosed our critter problems as gray squirrels and explained in detail how they got into our attic, their habits and how critter patrol would resolve our issue. They were out the same week and quickly sealed the house and set the escape exits for the animals. The scheduled visits to check the status and to eventually remove the exit screens and clean the attic were very efficient and all workers were friendly and helpful. I got a couple of estimates prior to selecting critter patrol. One company offered a warranty but required you to renew this every couple of years....why? So they could charge more money of course. Critter Patrol offers a lifetime warranty and it is transferable to new owners. The price was very competitive and seeing the results, a very good value. In short, a terrific experience with true professionals!
It's very rare in business today to find someone who doesn't try to sell you something you don't need. I contacted Critter Patrol to check on a potential problem and was able to get an appointment for the very next day. Tony showed up on time, spent an hour at my house performing a thorough (and complimentary) inspection, and listened to my concerns. At the end of it all he told me my concerns were unfounded... such an honest, knowledgeable, and professional guy - I was so impressed. I would highly recommend this company to anyone seeking wildlife control services and should I have a problem in the future will definitely call Tony and Critter Patrol.
I have no clue what HeroshiFoxx and OHtoGA reviews are about but I have been dealing with Critter Patrol for 3 months now and have had excellent service and follow ups every 2 wks like clock work. Their employees are nothing but pleasant and very knowledgeable in their work ethic. Makes me wonder if these other 2 reviews are legit why did they wait 1 - 2 years to post these reviews? I will continue to use and recommend Critter Patrol to family and friends
Critter Patrol is AMAZING! Not only do they get to the root of the problem...but they follow up their work. Excellent! Highest recommendation!
I agree with OHtoGA. It has been over a year since my exclusion and if I were to rate them on customer service alone they'd get 5 stars because Becky is always quick to respond and schedule an appointment to have the techs come out. However it is frustrating to have them reinspect or redo what the last tech overlooked and then say everything looks good. That sounds good the first time, but it looses credibility a year later.
I am very sorry you are unsatisfied with our service. I as the owner of the company take customer satisfaction very seriously. We strive to rid every home and business of critters as quickly as possible. As I am sure you know we are one of the few companies that will warranty a home for life with no renewal fee and no hidden charges or trip charges for trapping. This means the more time it takes and the more trips we make the more it costs us. We always stand behind our warranty and I will personally see to it that your issue is resolved. I would like for you to contact me personally on my cell phone at your convenience to set up a time for me to come out and see what we need to do to resolve the matter. thank you, Tony Roper owner 404-644-3769
This company is amazing! We initially had some problems, but the owner came out to our house immediately. I mean within 2 hours to fix the problem. I would recommend this company. We had a full exclusion done. They obviously know what they are doing. The owner truly cares.
I've been battling the rats in my house for over a year now (Attic and Crawl). I would have hoped the issues would be solved by now. Every time Critter Patrol comes out they keep finding new entry points. I finally ventured to the crawl space myself to inspect and found tons of rat droppings, a corn cob and saw an actual rat in the nest. I do appreciate Critter Patrols' dedication to getting this problem solved. I hope that we finally get to the bottom of this.
5 years ago I had squirrels in my attic and was frustrated with how to get rid of them. I interviewed a few companies and went with the best. Certain companies remove for a fee but be careful of many additional fees. Critter Patrol was a straight up on one price. They removed critters, sealed my house, and gave me the warranty. The warranty is even a selling point as it rolls over with the home to any owner. Well, they were quick, efficient and wonderful. They completed the job and I thought was done. Thank goodness for that WARRANTY--To my surprise 5 years later --a few months ago I had to contact them with some evidence of chewing. I am so happy I chose Criter Patrol and WOW--they followed through with that warranty and have helped me through this unpleasant situation of rats. Their office staff, workers, and owner all helped me deal with this and I appreciate their hard work!! When I was an emotional wreck--freaked out about a rat in my house (the stigma of it)...the owner met with me and walked me through everything and actually put me at ease. He was very knowledgable and friendly. He took a lot of time with me and it is much appreciated. I could not have asked for a more thorough, QUICK response to help me through this experience. I am also very happy that they don't just remove the pests, they sanitize and remove the germs left behind! THANK YOU--THANK YOU--THANK YOU to all at Critter Patrol.
On the reccomendation of friends , I contacted Critter Patrol to deal with what I thought were squirrels in my attic. It turned out to be rats. Quickly, efficiently and CLEANLY the problem was dealt with for an incredible price!! CP is a wonderful organization and there is no need to use anyone else!
CP has completely rid my home of squirrels! They were easy to work with, very knowledgable, and always took the time to make sure I understood the process and had all my questions answered. I have already recommended them, and will continue to do so!
Critter Patrol was the first to return request for estimate on rodent services. I found critter patrol very professional with their quick set up in sealing home and setting out traps. They are also very clean and pick up anything they have to move. I found the cost very reasonable. Critter patrol was easy to contact and I would highly recommend them!
My attic was filled with squirrels, rats and raccoons. I called Critter Patrol and now they're gone. It isn't cheap but they were clean,cordial and most of all professional. I would highly recommend them