POPS Landscaping

POPS Landscaping Deck & Patio Builders
1023 Shallowford Road 
Marietta, GA 30066
Phone: (678) 269-6373
Website: www.popslandscaping.com
POPS Landscaping POPS Landscaping : Deck & Patio Builders, Marietta, GA



Review
Reviews: 1

Posted on 6/11/2010

No customer service
After moving into a home that is serviced by POPS Landscaping I have tried to contact them many times and cannot get them to return my phone calls. I have met with them at my home for replacement of bushes under a plant health care plan and for planting of spring flowers and have had no response at all in over a month! I have called a few times and nothing. After a few calls and complaints about not return phone calls all I get is that "they are very busy"! I would not recommend them at all.
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More Reviews
Reviews: 1

Posted on 2/4/2014

Excellence from Drawing to Punch List.
I had 5 landscape design companies qoute a rather large job creating a back yard at my home where there was basically a landscape debris dump, large trees,and terrible topo. Dave came in and made an excellent 1st impression, had ideas that no other designer had for my back yard, and worked with in the budget that I asked him to. I was a bit leary due to some of the 2013 reviews for POPS on here but Daves first impression and creative design was outstanding as was his entire staff. Daves office manager, Amy, stayed in constant contact and would not process my final payment until I was 100% satisfied, which I was the day the job was complete, but she waited to process the final payment until some very minor itmes on the punch list were finished. Great attention to detail - Great Company. It doesnt take much for customers to complain but it takes an exceptional job to get customers to take the time to praise a job well done.
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Reviews: 1

Posted on 8/3/2013

Hire only if you want incomplete job and headache
Dave Gatti can sell a job but the entire company, including Dave, drop off when they are done. Job started in April and as of August 3rd remains incomplete. We have drainage issues and so do two of our friends. And none of us can get them to come back. Do not hire them, you will be disappointed.
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Reviews: 1

Posted on 7/2/2013

Bait and switch/Poor customer service
Dave Gatti and POPS will provide a great presentation to win the project bid, but when it comes to customer service they are simply terrible. Our neighborhood hired POPS to design and install major landscaping and masonry work at our neighborhood entrances. The final result was not worth the price and headaches. They installed trees and ornamental grasses in areas our grounds supervisor specifically told them not to. They reused liriope from the landscaping demo and tried charging us for the plants. They did not face the back of a large monument with stone and then said they would charge $1000 for a pallet of stone (minimum order). They used only about 12-15 sq. ft. of stone and said they would hold the remaining pallet for us at their office. We request our stone & were given excuses why they could not provide it. We went to their office to pay for and pick up the stone. Office reps wouldn't open the doorsaid they didn't know where our stone waswouldn't take the check! POPS is a shady abusiness with low morals and no customer service! Avoid them like the plague! Don't get fooled by the smoke and mirrors!...
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Reviews: 1

Posted on 5/7/2013

Things have gone downhill
They used to do my old house just the yard maintenance and did a fairly good job. I've moved and got some quotes that where high, and decided to do some of the work myself. After that I tried to re-engage them to do the yard work and help me plan out the landscape of the yard, and they set a time to come out and never called or showed. I've tried to give them work several times and they either no show, or are substantially higher than everyone else. I'm done and will begin my search for a new company. It's to bad I like to work local.
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Reviews: 3

Posted on 10/2/2012

What a Wasted Talent!
No question Dave is a true visionary and brillant at his work. The problem is not Dave's creativity and ability to transform any area into art work. The issue is the nature of landscaping requires customer service. No exaggeration, I must have called their office 20 times requesting they attend to some stonework issues. Finally, after months later we came out. We are planning on installing a pool and while we would love to use him again, it's simply not worth the stress and time of getting the customer service/follow-up needed. What a shame.
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