Called around 6:20, by 6:37 a tech called to let me know he was on the way. Jonathan was awesome. He got the issue resolved quickly and got me on the phone with sales to get a quote for a new door.... I knew that I would have to purchase a new door but I have been putting it off. Company's pricing and warranty were in line with other quotes that I received. I'll let you know how the install goes but very happy that they came and fixed the issue today. UPDATE: They promised next day install and that's what I got. Justin came out today to do my install. Door looks great.VIEW MORE »VIEW LESS »
Don't use these guys! They overcharge and don't tell you up front what they are going to charge. I called them because I had the safety sensors go out on my garage door opener. The said it would be a... service charge of $89.00. I said is that all and the person on the phone said, "that usually is it, unless something major is wrong". Well the technician get here and says "let me look at it". I go upstairs and in about 30 minutes he call me back down and presents me with a bill for $310.00. Didn't give me an estimate, nada. Charged $160 labor, and $150 for a part that liftmaster sells for $30. Boy at $310 an hour, and a markup on parts of 500%, I need to be in this business!VIEW MORE »VIEW LESS »
This company advertises as having the lowest prices in Atlanta. My advice to you is that you do your homework. They do not quote prices over the phone and you could be in for a surprise once the technician arrives. After I was quoted what I felt was an inflated price, I immediately got on the phone and tried to find out what the standard fees were for the service being provided. If a company says that the service being provided is at a discounted price, then they should be able to tell you actual price for service. That was not the case, and I inquired about using their advertised coupon, but was told that the price given was cheaper than the coupon rate. I will admit that I got very upset because I was surprised by the price. After a heated exchange with the customer service representative, I found myself feeling taken and disrespected. I felt worse after I was quoted significantly less prices by 3 other companies for the same service. I immediately filed a complaint on the company's website. I was actually surprised that someone called me back immediately. At the end, the representative did try to rectify the matter and honored the coupon on the Web site. Please know that I take responsibility in this matter as I should have shopped around more, and I advise everyone to do the same.
Very Happy! I contacted 3 different companies and got bids to replace a double door and torsion springs. These guys did way better in price and provided a great warranty. I would recommend them to anyone in the market for garage doors.
Wonderful! We know that you have many options for garage door service so we are especially glad that we measured up better than the competition. Thank you for your passionate recommendation.