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Firestone Complete Auto Care

(425) 883-6551

18014 Redmond WayRedmond, WA 98052   map »

Business overview

Hours of Operation

  • MON
  • 7:00am
  • 7:00pm
  • TUE
  • 7:00am
  • 7:00pm
  • WED
  • 7:00am
  • 7:00pm
  • THU
  • 7:00am
  • 7:00pm
  • FRI
  • 7:00am
  • 7:00pm
  • SAT
  • 7:00am
  • 7:00pm
  • SUN

Payments Accepted

  • Debit Card

Reviews

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Could be great.....................but............, 9/12/2012

Twice now I have brought tires and wheels in to be mounted and balanced. First time they did an excellent job but charged me for valve stems and a disposal fee even though I brought the tires in and... there was nothing to dispose. I also had installed new valve stems on the wheels so they never added new valve stems but charged me anyway. they did an excellent job of balancing my tires so I let the overcharge pass because I was happy. This time I brought in 4 more wheels and tires (High performance one directional tires) and I had already added new TPMS sensors to the wheels along with brand new TPMS installation kits. This time they mounted all 4 wheels to roll in the same direction so when I got home I noticed it and now tomorrow I have to go back and have the driver side wheels and tires changed. I also noted on the bill they had charged me for (4) tpms installation kits and labor to install them. I went and checked my wheels and saw that the same equipment I installed was still there so once again they had charged me for something they didn t provide. Fool me once shame on them. Fool me twice shame on me. Once they fix my tires tomorrow I am done with Redmond Firestone. Their quality is slipping and I DON T TRUST THEM!!!

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Best in Town, 6/23/2010

I am a women who doesn't know a thing about cars and took my tahoe into the redmond firestone and hoped I didnt feel ripped off, WHOOO HOOO It was great. I got the store manager and I can tell you... why he is great besides dealing with all my question and 3 lines on hold he was calm and patient with me beyond I can say. After he took care of me he took care of the phone lines I saw him give a free oil change away because hers took 30 min I thought that was great and she seemed really happy to. I had my car looked at they said I needed somethings and took me out to the car. No one has ever done that. I asked what I was looking at and the manager proceeded to go over all the major components with me explaining what they were and I was just blown away. I could see my tires were worn on the edges and that my air filter was infact really dirty he sold me a fuel cleaning which has performed miracles cause my truck I gasined 4 miles per gallon after they cleaned that out. Great experience great customer service. Overall really satisfied. Thanks

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Linked Review

fairylilly

Reviews: 1

Best in Town

I am a women who doesn't know a thing about cars and took my tahoe into the redmond firestone and hoped I didnt feel ripped off, WHOOO HOOO It was great. I got the store manager and I can tell you why he is great besides dealing with all my question and 3 lines on hold he was calm and patient with me beyond I can say. After he took care of me he took care of the phone lines I saw him give a free oil change away because hers took 30 min I thought that was great and she seemed really happy to. I had my car looked at they said I needed somethings and took me out to the car. No one has ever done that. I asked what I was looking at and the manager proceeded to go over all the major components with me explaining what they were and I was just blown away. I could see my tires were worn on the edges and that my air filter was infact really dirty he sold me a fuel cleaning which has performed miracles cause my truck I gasined 4 miles per gallon after they cleaned that out. Great experience great customer service. Overall really satisfied. Thanks

  • Overall
  • Quality
  • Service
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More Reviews

Norman52

Reviews: 1

Could be great.....................but............

Twice now I have brought tires and wheels in to be mounted and balanced. First time they did an excellent job but charged me for valve stems and a disposal fee even though I brought the tires in and there was nothing to dispose. I also had installed new valve stems on the wheels so they never added new valve stems but charged me anyway. they did an excellent job of balancing my tires so I let the overcharge pass because I was happy. This time I brought in 4 more wheels and tires (High performance one directional tires) and I had already added new TPMS sensors to the wheels along with brand new TPMS installation kits. This time they mounted all 4 wheels to roll in the same direction so when I got home I noticed it and now tomorrow I have to go back and have the driver side wheels and tires changed. I also noted on the bill they had charged me for (4) tpms installation kits and labor to install them. I went and checked my wheels and saw that the same equipment I installed was still there so once again they had charged me for something they didn t provide. Fool me once shame on them. Fool me twice shame on me. Once they fix my tires tomorrow I am done with Redmond Firestone. Their quality is slipping and I DON T TRUST THEM!!!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

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