Business overview

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

Reviews

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Extremely Rude Tech, 12/29/2015

This company was sent by my warranty. The tech was very rude. He comes to the front door and I asked if he would come in thru the garage and he looked at me as if I had two heads. I had to repeat... myself twice. He than comes in and asks where the thermostat is. He uses force to turn the thermostat on. He then goes to my unit and I had the units panel removed because the service call was because there was water in the AC panel. He rudely asks me who removed these panels. I told him that his mannerisms are rude and I do appreciate the way he is talking to me. I asked to speak with the other tech that was sitting in the service van. He said okay and then signaled the other tech and they got in the van and left. Then he complained to my warranty company that I kicked them out. He was rude so I wanted to speak with the other tech. I did not kick them out. They left on their own. I was so upset that my time was wasted. I called their office and the lady that answered the call said that the problem was that I did not like to hear that something is wrong with my unit. I could not believe that! Why would I call the service if I thought that I did not need it! She said that I should have told them ahead of time if I wanted the tech to come thru the garage. I could not believe that either. If I knew he would get that upset about that, I would have let him come thru the front door. I just have all techs come thru the garage incase their shoes are dirty. Not to be offensive. Unbelievable

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Excellent Service, 9/17/2014

After being introduced to Around Town by American Home Shield I have used them for many years. I have recommended them to my friends and we've all had great experiences.

Linked Review

Around Town Heating & Air - Stone Mountain, GA -  nancylea

Reviews: 4

TRUSTWORTHY

Definitely customer oriented and skillful. Around Town fixes your problem with fair pricing. They are honest and dependable and usually early to an appointment. They saved me several times from having to spend unneccessary money.They care about keeping customers.

Last edited on 2/9/2012

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Around Town Heating & Air - Stone Mountain, GA -  HomeownerP

Reviews: 1

Extremely Rude Tech

This company was sent by my warranty. The tech was very rude. He comes to the front door and I asked if he would come in thru the garage and he looked at me as if I had two heads. I had to repeat myself twice. He than comes in and asks where the thermostat is. He uses force to turn the thermostat on. He then goes to my unit and I had the units panel removed because the service call was because there was water in the AC panel. He rudely asks me who removed these panels. I told him that his mannerisms are rude and I do appreciate the way he is talking to me. I asked to speak with the other tech that was sitting in the service van. He said okay and then signaled the other tech and they got in the van and left. Then he complained to my warranty company that I kicked them out. He was rude so I wanted to speak with the other tech. I did not kick them out. They left on their own. I was so upset that my time was wasted. I called their office and the lady that answered the call said that the problem was that I did not like to hear that something is wrong with my unit. I could not believe that! Why would I call the service if I thought that I did not need it! She said that I should have told them ahead of time if I wanted the tech to come thru the garage. I could not believe that either. If I knew he would get that upset about that, I would have let him come thru the front door. I just have all techs come thru the garage incase their shoes are dirty. Not to be offensive. Unbelievable

Around Town Heating & Air replied on 1/2/2016

The technician arrived and knocked on this customer's front door. We admit that. This upset this man so much he couldn't stop talking about it. When the technician came in from the garage and told him his drain line was not running downhill at first observation, he decided the tech was incredibly rude. The shocked technicians left after a few minutes and there was no charge to this customer, transferring this to another contractor. Even though we left with no charge, he called our office to complain, of course, talking about the incredible insult he endured when we knocked on his front door. He then spent quite a bit of time slandering us on the internet. Which we all know can be done anonymously and without reason or accountability when people are disturbed.

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Around Town Heating & Air - Stone Mountain, GA -  tallpicker

Reviews: 1

Excellent Service

After being introduced to Around Town by American Home Shield I have used them for many years. I have recommended them to my friends and we've all had great experiences.

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Around Town Heating & Air - Stone Mountain, GA -  potterybarb

Reviews: 1

Always reliable

Around Town Heating and Air is the most reliable and honest HVAC company in town. I have used other companies and gotten the run around, but not with Around Town. They show up on time and don't try to sell me something I don't need. Their prices are reasonable, too.

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Around Town Heating & Air - Stone Mountain, GA -  endofananchor

Reviews: 1

Rude, immature and inconsiderate

We had the misfortune of using Around Town HVAC when they were sent out by our home warranty service, and these people will never be coming back to our home. My dad and I needed to have the HVAC in our home looked at while my mom was in the hospital unconscious, having had a significant stroke. We were unaware of the policy that someone 17 or older had to be there for service, and so my 15 year old brother was there when they arrived. They refused service, even after talking to my dad on the phone while we were both at the hospital with my mom. The "owner" of the company was also extremely rude to my dad on the phone. When I went home to supervise them at their insistence, the owner was also extremely rude to me. I finally reached my breaking point when he walked away from me during a conversation about scheduling after he had determined he could not fix our issue, and insisted I was being too rude to him for him to be sympathetic about our situation. I had to demand in no uncertain terms that they leave our home, and the owner backtalked me the whole time. Please DO NOT give them any of your business as anyone who operates in this way does not deserve it.

Around Town Heating & Air replied on 11/27/2013

This is an interesting example of how a customer can twist a story. Never, ever believe them. We waited for an adult to arrive at the home for 45 minutes. We stood in the rain being screamed at by a hysterical young woman whose family is in a severe crisis. We tried to help as best we could. In order to get them heat in extreme weather we tried to explain that this is a broken and collapsed duct work issue which involves variable configurations and materials and needs to be viewed before gathering specific materials to reinstall this properly. No company will go into a home with a child left alone and no company will be able to provide an instant fix to prevent future collapse of the duct work. This family and everybody involved trying to do work here gets our sympathy, concern and prayers.

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Around Town Heating & Air - Stone Mountain, GA -  garwood

Reviews: 1

Don't use this company

Immature attitude Pour work habits Rude to customer Blatantly lied about condition of AC condenser to our home warranty company. This was their second and last service call to my home.

Around Town Heating & Air replied on 11/27/2013

We have not responded to smear stories online in the past but the majority of people who post reviews are caught in bad situations and the stories get twisted. We have many happy long term customers but they don't go online cause in general, home repairs are a pain and joyfulness about it is rare indeed. Overall, we are not responsible for home warranty rules about lack of maintenance and degraded equipment. We are honest and forthright and cannot twist the facts to benefit customers outside of those type of rules.

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Around Town Heating & Air - Stone Mountain, GA -  samiam519

Reviews: 2

Great service, fast response

I have no idea why several folks have left such negative reviews. This company is responsive, came to my home quickly, diagnosed my problem and had it fixed in about a half hour. Very reasonable rates and very professional. So glad they came prepared! I would use them again and I would recommend them to anyone looking for an honest professional.

Last edited on 2/9/2012

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Around Town Heating & Air - Stone Mountain, GA -  goishen

Reviews: 1

great service

Great service, excellent value. Everyone extremely helpful. They give you a one hour window of when they are going to be at your house. Not 4 hours like the cable company!!!

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Around Town Heating & Air - Stone Mountain, GA -  gtg737m

Reviews: 1

Worst service ever

They are very rude and get very defensive when you ask questions about basic things related to the service they provide. I will never use this company again.

Last edited on 2/9/2012

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Around Town Heating & Air - Stone Mountain, GA -  GeorgiaSunnyDayz

Reviews: 1

TERRIBLE - BEWARE - DO NOT USE THEM!!!!

Extremely dissatisfied!Very rude.They became upset when I asked basic questions.Screamed on phone then hung up on me when I called to ask the status of the repairs. Told the tenant they had no idea how long it would take to get the AC repaired and left them with a system not working!!Customer "NO" service at its best. They did not even diagnose the issue they were called for, then said the system would have to be replaced!!!???I had another contractor come out the next day and they fixed the issue in 45 minutes! Dont let these "characters" touch your system!! American Home Shield should be ashamed for sending these loonies!!

Last edited on 2/9/2012

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Around Town Heating & Air - Stone Mountain, GA -  mcbjr62

Reviews: 2

worst in town

This company has come to my house 4 times and still cant fix my heatpump, dont use them.Worst company dont know what teir doing.

Last edited on 2/9/2012

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Around Town Heating & Air - Stone Mountain, GA -  atlantabizcustomer

Reviews: 1

friendly service

Dick provided very friendly, expert service. Would recommend to anyone needing heating/air service.

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Around Town Heating & Air - Stone Mountain, GA -  srmz07

Reviews: 1

Excellent and Honest Service

I absolutely do not understand the negative reviews for Around Town. Dick and his brother were originally sent to me from AHS but I found them so honest and reliable that I used them consistently on two older HVAC units on my home and in-law suite for years after I ended the AHS. I had a very complicated older home that had piping run from the basement of the main home underground into the ceiling of the in-law suite to supply hot air. The water pipe broke one winter and these guys were the only ones out of a sea of others who could figure out and fix this rather complex problem. The negative reviews are truly nonsense. I would recommend them to anyone I care about. I also never found them rude at all. I was very young and stupid when I owned that home and they could have easily taken advantage of me. They never did and were never condescending but willing to walk me through any question I had on the work they had done or needed to be completed. I also found them to be an excellent value.

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Around Town Heating & Air - Stone Mountain, GA -  gdaddy63

Reviews: 1

AHS warranty rip-off

Seems everything I read bad about these guys is on an AHS warranty call. The tech was rude and condescending. Left my A/C in worse shape than when he came. Then I got the standard answer from AHS---problem due to lack of maintenance. However they gave no specifics about what indicated lack of maintenance. I will never use these guys again and probably will cancel my phony warrenty from AHS.

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Around Town Heating & Air - Stone Mountain, GA -  lucy2115

Reviews: 3

Great Job!

Around Town is punctual, professional, and is the kind of company you want to work at your home! We were very satisfied with their service and would recommend them to anyone.

Last edited on 2/9/2012

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