Team Terra DKI Water & Fire Damage Restoration

Team Terra DKI

(770) 979-4002 www.teamterradki.com »

5865 Oakbrook Pkwy, Suite ENorcross, GA 30093   map »

Business overview

Our Team is dedicated to having the unexpected covered. Prepare as you may, things happen that you just can't plan for. We all hope they never do, but if you find yourself wearing galoshes in your kitchen or dealing with something much worse like a fire, you won't find a team who cares more than we do. From owners to technicians, we make it a practice to put ourselves in your shoes, reminding ourselves how important it is to handle your home and belongings with the utmost care while doing.. our very best to restore you to occupancy with extreme efficiency.

Interruption of daily routine is one of the worst aspects of a water leak, roof damage, or other catastrophe. Reducing the duration of that disruption is our key goal. This is why we consider communication and timely scheduling to be some of our top skills in maintaining a consistently efficient team. We know that the sooner you have your home or business back to normal and looking great, the happier you will be. We guarantee more than satisfaction, our guarantee says that we will leave you wanting to be sure your family and friends have our number programmed in their phones should they find themselves in a similarly unexpected situation.

Each call is taken by a knowledgeable associate who will be able to answer your questions, ask you the right ones, and assess your situation over the phone. More often than not, that will be the same person who dispatches to your door. We always send highly trained employees to respond to your emergency needs. Don't wait until morning!

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Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Buckhead
  • Buford
  • Canton
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Jonesboro
  • Kennesaw
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • Midtown
  • Norcross
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Fulton County
  • Stone Mountain
  • Tucker
  • VA Highland/Morningside
  • Woodstock
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Services

  • Air Quality Testing
  • Carpet and Structural Dry Out
  • Damage and Loss Assessment
  • Dehumidifier Rental
  • Disinfection & Sanitization
  • Equipment Rentals
  • Fire & Smoke Damage Repair
  • Flood Damage Repair
  • Flood Loss Prevention
  • Flooded Basement
  • Floor Drying and Restoration
  • Free Estimates
  • High Velocity Air Movers
  • Humidity Treatments
  • Mildew Prevention
  • Mold Removal
  • Water Extraction

Kudzu's "Best Of" Winner

2012, 2013

Credentials

All technicians are IICRC Certified. We are certified in Structural Drying, Advanced Structural Drying, Mold Remediation, Fire and Smoke Restoration, Odor Control, and many more. We are a Member of Atlanta BBB, Member of Gwinnett Chamber of Commerce, Member of Plumbing and Mechanical Association of Georgia, Member of the Cobb Chamber of Commerce. We are fully licensed, insured and bonded.

Hours of Operation

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2008

Documents

[PDF] Brochure Front

Green Credentials

As the name implies, we take very seriously our responsibility to protect the environment. Wherever possible we use organic products as opposed to traditional, caustic chemicals. We also endeavor to reduce impact on the environment by localizing our dispatch center and even using satellite secure parking zones for our trucks in order to keep them closer to our technicians thereby reducing miles driven to reach emergency calls.

Languages Spoken

  • English
  • Other

Reviews

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Team Terra DKI saved our holiday!, 4/28/2014

I had a very unusual water damage a year ago behind a wall from a sewer line that had cracked outside our foundation. DKI guided me through the entire process over the course of several weeks and... offered incredible support at a very reasonable price. DKI was also able to recommend other companies to help me resolve my plumbing and foundation issues. Each of these supporting companies delivered excellent service. DKI went up and above in every single aspect of their service. I would describe Team Terra DKI as a Platinum level company. If you are unfortunate enough to find your self needing to remediate water damage, look no further than Team Terra DKI.

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Impressive display of professionalism, 10/25/2013

A tornado ripped through our property earlier this year, and knocked down numerous trees. We had an unimaginable mess, so bad that we could not open our doors or back our car out of the... garage. Team Terra organized a complete recovery of our property, including a new roof, new gutters, new fencing, etc. We strongly recommend the company and their services.

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Videos & Photos

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Video (1 video)

  • 2

Photos (27 photos)

  • Drying Marble Floors
  • Damaged Hardwood Floors
  • Tree Damage
  • Mold Remediation
  • Damage from Leaky Shower
  • Drying a Floor from Below
  • Water Heater Failure
  • Flooded Basement
  • Drying Bathroom Floor
  • Broken Toilet Supply Line
  • Fire Damage
  • Frozen Pipe
  • Owners : Daniel, Ben, Niclas, and Ethan.  You will work with them personally.
  • We've Got the Unexpected Covered
  • What Can Happen When Water Leaks Are Not Dried Properly and Immediately
  • Frozen Pipe Damage
  • Team Terra Equipment
  • Team Terra, LLC Fleet
  • Team Terra, LLC Store Front
  • IICRC Members
  • RIA Members
  • SCRT Members

Business Referrals

Linked Review

JandJS

Reviews: 9

A Great Company

Our hardwood floor was cupping (warping)near the back door so we called our flooring company and they recommended Team Terra. Turns out the sub floor had undergone extensive water damage via a rotted threshold. The guys at Team Terra were extremely thorough. They called 2 other associates who arrived within 30 minutes and all 4 of them went to great lengths to find the root cause of the water damage. They climbed on the roof, inspected the flashing and gutters, even took their water hose up on my roof to determine how the water flowed. They found several problems and fixed them on the spot. They clearly explained everything to me and asked how I wanted to proceed. Then they went about tearing up my kitchen and hall floors, setting up professional drying equipment, and ultimately replacing and repairing the subfloor and hardwoods. They did a beautiful job. Meanwhile, by the time my insurance company sent an adjuster to my house, we were already out of town on a long-planned vacation. Team Terra met with the adjuster in my home, showed her their comprehensive data, moisture readings and digital photos they had collected, and got the claim approved on our behalf. They had the repairs finished by the time we returned - and even brought in our mail while we were away. The name is true, they really do work as a Team, showing each other respect and collaborating on solutions. This includes their interaction with customers as well.

Team Terra DKI replied on 07-12-2011

Jeana, You and your husband were wonderful to work with and we were very impressed with the amount of work you put into your new-old house. You really gave it a nice face-lift and we were glad to be a part of restoring the area that was damaged mid-project. Thanks so much for the time you took to tell people about us.

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More Reviews

bbqgeek

Reviews: 3

Team Terra DKI saved our holiday!

I had a very unusual water damage a year ago behind a wall from a sewer line that had cracked outside our foundation. DKI guided me through the entire process over the course of several weeks and offered incredible support at a very reasonable price. DKI was also able to recommend other companies to help me resolve my plumbing and foundation issues. Each of these supporting companies delivered excellent service. DKI went up and above in every single aspect of their service. I would describe Team Terra DKI as a Platinum level company. If you are unfortunate enough to find your self needing to remediate water damage, look no further than Team Terra DKI.

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  • Service
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survived

Reviews: 1

Impressive display of professionalism

A tornado ripped through our property earlier this year, and knocked down numerous trees. We had an unimaginable mess, so bad that we could not open our doors or back our car out of the garage. Team Terra organized a complete recovery of our property, including a new roof, new gutters, new fencing, etc. We strongly recommend the company and their services.

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  • Service
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zeranddrew

Reviews: 1

Water Damage

WOW, DKI ROCKS !!!!!! IM glad I used a professional. My daughter went through this 6 yrs ago. That other well known company showed up, put out a few dryers. Guy went on brake and returned 2 days later?? Wanted to remove the wet carpet. " I did it myself." So, DKI came to the rescue at my house. STAYED until everything was done. They didn't even take a brake. They came back and monitored the equipment and tested daily. SUPER nice employees that REALLY care. Don't waste your time with anyone else. Robert , Gainesville,Ga

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Maiorino33

Reviews: 2

Attentive and Caring

I had smoke damage and made a claim to my insurance company. Within hours Team Terra was at my door, bringing in air scrubbers. Shortly after additional people were reviewing what needed to be cleaned. The area rugs, furniture glassware and chandeliers were cleaned and our home returned to normal. Very pleased with their professionalism.

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MSWSTR

Reviews: 1

Thank you Team Terra!!!

Everyone in the company responded very quickly to phone call, e-mails, etc. Worked very well with insurance adjustors who were not always cooperative! Andrew was professional and very easy to work with. He was very thorough in explaining what needed to be done every step of the way. He coordinated everyone needed for flooring, painting, carpet, tile, etc...and always let me know when they would be coming to the house. He also made sure that everything was done right. He spent many hours doing the work that needed to be done himself. Daniel was also very easy to work with as well as a few others...can't remember names. Overall I am pleased with the end result...our floor looks incredible and so does our bathroom.

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linda1716

Reviews: 3

Great Work, Great Guys

This is a hard working, responsible, and knowledgeable bunch of guys. We had a water supply leak affecting 3 floors and these guys responded quickly and efficiently. Ethan was wonderful in dealing with the insurance adjustor and making sure repairs were made properly. They rebuilt my bathroom and both the design and work was exceptional. And nice guys to boot.

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cmhoward

Reviews: 1

Terrific Experience!

Having noticed my water bill steadily increasing over the past few months I called a plumber to see if there was an issue. Long story short and a couple of hundred dollars later, there was a leak in my kitchen and there appeared to be some damage in the floors. Knowing NOTHING about water damage restoration I started researching companies on Kudzu and ran across Team Terra. Very impressed by their overwhelmingly positive reviews I called the number listed, fully expecting to leave a voice mail since it was 10:00 at night. To my surprise Ethan Harrell answered my call. To my amazement, he spent the next half hour explaining what they did and how water damage restoration worked. After having worked with them for four weeks, I can attest that their reviews are all well deserved. Ethan pointed out my options and educated me enough so that I could make informed decisions with regards to the actual repair as well as the restoration of the hardwood floors, cabinets and some tile that all needed to be replaced (still amazed how such a small leak can wreak such unnoticeable havoc!) This whole project went from being pretty intimidating to pretty painless due in large part to Team Terra. If you are looking for someone who will walk you through the process step by step, who will work with your insurance company all the while keeping you in the loop, who will absolutely redefine the meaning of customer service (ANDREW NORMAN!), then Team Terra is the company for you.

Team Terra DKI replied on 12-10-2012

Thank you for relating your experience with others. Your story is quite common though. Most people we meet do not have much experience dealing with water damage or working with their insurance company through a claim. Typically no one is prepared for this so when an emergency affects them the need to make decisions seem to be coming at them from every angle. We see this on a daily basis and we have placed a focus on explaining all the steps as we go so you are in control of decisions being made in your home. We are so happy we could be there for you when you needed help and thank you again for your kind words regarding our team.

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maitdizzle

Reviews: 1

All star MVP's on Team Terra

No gimics,strictly business with a smile! Terra restored our home after a sewage backup. They are #1 !!!!

Team Terra DKI replied on 12-10-2012

We appreciate your review! We try to make these difficult experiences as painless as possible.

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CEOmom

Reviews: 11

Top notch!

I had a pipe that burst in my home which caused substantial damage to my garage, kitchen/wood floors and into my basement.Team terra dispatched their team immediately and they remained at my home until 2:45am until they had everything set up to dry out everything, took the time to explain to me the process, ripped out installation in my garage and guided me through the process of reporting the issue to my insurance. One stop shopping with great customer service. The restoration team was spot on with their estimate to my insurance company and they do it all from re sanding and staining my wood floors, to the dry wall, painting and they have their own HVAC people.The entire experience, although unfortunate to have occurred, was made much less stressful as the team was understanding, compassionate and extremely punctual.The project manager contacted me both via email/telephone very quickly and all contractors were professional, neat and on time.Everyone I have come in contact with is very professional but especially Ethan and Andrew.

Team Terra DKI replied on 12-10-2012

Wow! Thank you so much for that review! What you described so eloquently is what we at Team Terra strive to do on every job. Respond quickly to mitigate damages to your home and prevent potential microbial growth. Document all aspects of the project to present to your insurance company after your home has been stabilized. Prepare an estimate and finalize pricing with the insurance company for reconstruction. Thank you again for taking the time to relate your experience!

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daleroy

Reviews: 1

Exceeded my expectations

Team Terra was professional and thorough. I was completely satisfied with the job they did cleaning my crawlspace.

Team Terra DKI replied on 12-10-2012

Thank you for your review. We were happy we could help you with the mold remediation in your home.

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yudipra

Reviews: 1

a friend

Great work. Very responsive. Will use again. Major repair needed to be done at the house. They work with insurance well. No need to worry too much. Everything got done as promised. Will bend over backward to help. Overall just plain feel comfortable.

Team Terra DKI replied on 12-10-2012

Thank you for the kind words. I hope you don't need to use us again as you mentioned, but if you do we are available 24/7 to respond to emergencies. Insurance communication is one of our specialities and we appreciate you noticing that. We our overjoyed that you felt so comfortable through your project.

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Lisa Maurice

Reviews: 1

Water leak damage

Team Terra has the best service. Friendly,Caring,makes you feel like family, great turn a round time

Team Terra DKI replied on 12-10-2012

Thank you so much Lisa! Homeowners allow us into their home, for some times many days, and we try to make them feel as comfortable as possible throughout the project.

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HEM

Reviews: 5

Quick and Fantastic Job

We had a small, slow dishwasher leak that went on for months & caused $10k in damages and team terra fixed it quickly and it looked the same as before when they were finished. We have small children and were worried about the mold and air quality and they were very careful in cleaning and getting rid of the mold. It was nice working with ONE company for both the deconstruction / mold remediation AND the re-construction phase. We highly recommend them.

Team Terra DKI replied on 12-10-2012

We really appreciate the review! Trying to make a difficult situation as painless as possible is something you really focus on. You make an excellent point, working with one company does make projects like this much more seamless. Thank you for allowing us to help you and your family.

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Decatur77

Reviews: 1

Honest and Affordable

Team Terra responded promptly when I called about a potential basement mold problem in Decatur. They arrived on-time, which is an absolute rarity, and went to work quickly. They addressed the problem immediately, gave me great advice, and didn't overcharge for the services. They actually cost much less than I was expecting, and they didn't try any "up-selling" or fear tactics. Great guys and I would happily recommend them.

Team Terra DKI replied on 01-17-2012

We really appreciate you taking the time to tell people what you thought!

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Smrichmond

Reviews: 1

Best company to do business with in a water crisis

Team Terra is the only company I want to take care of my home in the event of a leak or hard wood problem. They are always professional and reliable. A company I can count on.

Team Terra DKI replied on 01-17-2012

Thanks for the kind words Stephanie. We hope you don't ever have a need for us again, but we have enjoyed working with you!

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Videos

Photos

Album: Projects
1 of 16




Drying Marble Floors