Bailey's Comfort Services

(706) 828-8888 www.baileyscomfortservices.com

1068 Franke Industrial DrAugusta, GA 30909 map it »

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Business overview

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Geothermal
  • Heat Pumps
  • Mobile Home Units
  • Purifiers & Allergy Control
  • Radiators
  • Refrigeration &Coolers
  • Rooftop Units
  • Ventilation
  • Wall Units
  • Window Units

Services

  • Commercial Accounts
  • Duct Cleaning
  • Emergency Installation & Repair
  • Estimates
  • Installation
  • Maintenance & Tune-Up
  • Repair
  • Replacement & Conversion
  • Retrofitting

Brands

  • Amana
  • Lennox

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

* 24-Hour Service Available

Payments Accepted

  • Debit Card
  • Discover
  • Mastercard
  • Visa

Year Established

2005

Languages Spoken

  • English

Reviews

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Go no further!, 3/07/2012

I just recently had an issue with my air conditioner and had no idea of who to go to, so I went to google and searched and went out on a limb and tried Bailey's. I will look no further because they... were great ! The office staff was friendly knew just how to help me and the technician that came out gave me a call to let me know he was on the way. He was friendly too ! A smile never left his face. He knew just what he was doing I will refer Bailey's to everyone I talk to ! Thank you Bailey's !

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Please call someone else -don't waste your time, 7/19/2010

POOR customer service up front. I couldn't hardly get through to anyone, but when I finally did I was sorry I tried so hard. Their after hours line is useless. I was more than willing to pay the... extra fees, but didn't even hear back from anyone. They didn't seem to answer their phones at 8AM on a work day either. I left a message then and didn't get a call once again. After several calls I finally got a hold of a woman who just berated me and told me how horrible I was after I expressed my concern about the difficulty in reaching someone. Immediately I got an earful, including the fact that she was canceling my service request and I could not get a word in. I finally had to hang up because she would not let me even speak. Perhaps if she would have calmed down she would have understood where I was coming from, but she had no idea. She is supposed to be in the customer service industry which means a calm explanation would have helped and maybe I would not have become so upset. Please make the wise choice and call someone else. I made sure my home warranty company has this information so they will not be used first again.

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Linked Review

erg2009

Reviews: 1

Please call someone else -don't waste your time

POOR customer service up front. I couldn't hardly get through to anyone, but when I finally did I was sorry I tried so hard. Their after hours line is useless. I was more than willing to pay the extra fees, but didn't even hear back from anyone. They didn't seem to answer their phones at 8AM on a work day either. I left a message then and didn't get a call once again. After several calls I finally got a hold of a woman who just berated me and told me how horrible I was after I expressed my concern about the difficulty in reaching someone. Immediately I got an earful, including the fact that she was canceling my service request and I could not get a word in. I finally had to hang up because she would not let me even speak. Perhaps if she would have calmed down she would have understood where I was coming from, but she had no idea. She is supposed to be in the customer service industry which means a calm explanation would have helped and maybe I would not have become so upset. Please make the wise choice and call someone else. I made sure my home warranty company has this information so they will not be used first again.

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More Reviews

Simple253

Reviews: 1

Go no further!

I just recently had an issue with my air conditioner and had no idea of who to go to, so I went to google and searched and went out on a limb and tried Bailey's. I will look no further because they were great ! The office staff was friendly knew just how to help me and the technician that came out gave me a call to let me know he was on the way. He was friendly too ! A smile never left his face. He knew just what he was doing I will refer Bailey's to everyone I talk to ! Thank you Bailey's !

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  • Quality
  • Service
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djprice

Reviews: 3

Avoid At All Costs

I hired them via AHS for a HVAC warranty repair. The only time they called me was to get my credit card number. They charged my card and never contacted me again. They scheduled a service call for the next day saying they would call to arrange a time prior to the visit. No call ever came but they claim to have made a service visit. I never saw them there and they never called after the alleged visit with their diagnosis. I could never get them to return any of my messages as to what their diagnosis was and what the repairs should be - I left multiple messages for them over a 2 week period. They never called AHS for work approval even though AHS contacted them multiple times on my behalf. After almost 2 weeks, I gave up and had to hire another HVAC contractor and attempt to get my service charge refunded (yes, they never return my calls on this either). They seem a bit shady. They have no regard for customer service.

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