The Stone Dog Grooming Salon

Ms. Beauford brought her dog to me on 10/8/2010. A cross breed dog which was unrecognizable due to its physical condition and matted coat. The dog was severely matted in the ears and the mats had to be removed with a #10 blade. When mats that deep and tight are removed they have to be slightly pulled away from the ear to clip, thus causing some very light bruising and redness due to the amount of blood vessels running through the ear. This is very common. The dog was rude and would not allow itself to be clipped without moving constantly and biting. It would not allow me to dremel its toe nails to smooth them down. When Ms. Beuford called and asked how her dog was,I told her "her dog needed to learn manners" that seemed to upset Ms. Beauford. Another person later picked up the dog and refused to allow me to even put the collar on before he left the store and did not ask any questions or point out any problems. He even tipped me. I learned this on 10/12/2010 when Ms. Beauford posted a blog and never called me to discuss or explain why the ears were red (a very common rash for dogs that are so severely matted)and why his nails were still sharp. Groomers can't do miracles when owners don't do regular pet maintenance. If you have a problem or concern, address it with the groomer, there's usually an explanation. I have never hidden an injury or lied about a dogs temperment and will continue to be honest with all of my clients.

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