Frazier Plumbing Service

Frazier Plumbing Service Plumbers & Sewer Repair
1000 Moreland Avenue SE 
Atlanta, GA 30316
Phone: (678) 668-7590
Email: Email this business
Website: www.wewanttobeyourplumber.com
Frazier Plumbing Service Frazier Plumbing Service : Plumbers & Sewer Repair, Atlanta, GA



Review
Reviews: 4

Posted on 10/14/2010

UNBELIEVABLE RESPONSE TO TMDEE1 REVIEW 10/12/10!!!
In lieu of having to leave work early,in Atlanta rush hour,here's the response we received 2days later.AND it's referencing the day AFTER our scheduled appt. Leaving work early is not free.Call from Coworkers phone?,office,drive 2 miles maybe?
RE: Bad Leak-Need Help--
Wednesday, October 13, 2010 9:49 AM
"my phone was submerged and ruined by water yesterday, and i could not call you to let you know i was caught in traffic due to an accident on the connector yesterday and running late. I had to sit in traffic for nearly two hours without cellular communication to call you to explain the situation. I was only able to retrieve your voicemails from a co-workers phone. I saw your public negative review of my business due to your dis-satisfaction of our "no-show" for a FREE estimate arranged after your work past our normal business hours. In the future as you seek free estimates from various companies, try to understand that most companies charge for estimates and things do happen that can sometimes make us run late, especially during rush hour in Atlanta. When you called to cancel at six i was two miles from your home. In the future before you run to the internet and publicly badmouth a business try to understand that we are investing fuel, and valuable time to give you something for free, and canceling an appointment after being one hour late for the FREE estimate, and then attacking my credibility online is a bit unreasonable. Good Luck as you aquire multiple estimates,Cale
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Frazier Plumbing Service replied on 12-09-2010
Mrs."D", and Mrs. "D'S" boyfriend Again...I am very sorry that I was running behind schedule. I am usually very punctual, however there are times when I am behind schedule or sometimes ahead of schedule. It is simply impossible to know how long each appointment may last or how long it may take to commute to the next call. I ALWAYS call my customers and let them know if it looks like I am going to be early or late. I could not call you because I dropped my phone in water at my previous call and could not retrieve your number, as my co-workers phone does not have e-mail capabilities. When I checked my voicemail around six, (I was only a few miles from your home) your message was irrate. You made it very clear that you were angry and did not want the free estimate and you wanted to cancel the appointment. You also said that you were going to call three other plumbers to obtain the quote for the leaky toilet. Now again, Im sorry that I was late for the free estimate. I am sorry that I could not call you to inform you of my tardiness. I am very sorry that my tardiness has upset you deeply enough that you feel the need to leave four negative reviews. Now after the multiple e-mails and negative reviews and conversing about my tardiness please understand that I am truly NOT being sarcastic when I tell you: I really wanted to provide you with one of three, free quotes for the leaky toilet after hours to accomodate your schedule, but I just got caught in traffic. I am sorry that our services did not meet your requirements. Caleb Frazier


More Reviews
Reviews: 2

Posted on 2/7/2013

Very Good Service
I had a kitchen sink clog that required more work than anticipated. The service rep was very knowledgeable and made sure to repair all facets of the problem, not just patch work it. The only complaint I would have is the first night the rep was an hour late with no notification. Overall, I would recommend Frazier for plumbing issues.
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Reviews: 1

Posted on 11/3/2011

Responsive Experts - Saved me a TON of $$$
I had 4 companies bid my latest project, and Frazier saved me over $3,000 because they were more knowledgeable and honest. They even came late at night! I've used them many times over the years and they always deliver.

UPDATE: Again today Frazier saved me with little notice. Great guys!!!
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Reviews: 4

Posted on 10/21/2011

A plumber for life!
We just bought our house and as part of the loan had some work done. Part of that included having a plumber inspect and fix any issues. We should have hired Frazier, because just a few months after closing we had some major issues that the other guys 'missed'.


After several visits from Frazier Plumbing, several problems were fixed. Caleb and crew replaced an old and leaking terra cotta pipe only to find that an another section of pipe was laid at the wrong angle leading to more backflow. So, the whole system (some parts nearly 100 years old) was bypassed with new pipe running the length of the basement before popping out of the foundation wall and reconnecting to the line that leads to the main lateral sewer line. But we were still having backflow issues and so Caleb came out a third time and sent a scope down the line, discovering this time, that the city sewer line under the street was collapsed.

After a few calls and faxes to the city, that evening a contractor was out marking the underground utility locations. This morning the City was out digging up the street fixing their pipe.

Frazier did excellent work, fixed what needed to be fixed and charged fairly. The extra work and coordinating with the City was an added bonus! These guys are definitely the kind of plumbers you keep!
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Reviews: 1

Posted on 5/14/2011

Just what we needed!
During a bathroom and laundry room remodel our architect and his plumber did a horrible job of plumbing our new toilet, shower, faucet, and sinkssaying that the items we chose were too complicated. Frasier Plumbing was able to come out on a Saturday to fix their errors and complete the job....
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Reviews: 4

Posted on 5/4/2011

polite, great service
i called these guys after running into an issue with another plumber who said that he could not install a garbage disposal for me because of the complexity of the electrical connections. he obviously didn't know what he was doing so i called these guys. they were awesome-they installed everything quickly and cleaned up everything. great experience and will definitely use them again.
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