Vinings Center for Dentistry

Phone: (770) 444-9393
Website: www.viningsdentistry.com
Vinings Center for Dentistry Vinings Center for Dentistry : Dentists & Dental Services, Atlanta, GA


Review
Reviews: 1

Posted on 10/25/2010

I'm no longer afraid of the dentist!
Dr. Lumpkin at the Vinings Center for Dentistry is the first dentist I am not afraid of visiting. Every procedure has been pain and anxiety free. It's not just Dr. Lumpkin though, but the whole staff really. Everyone at the office is great, scheduling is a breeze and Carla and Barbara are very accommodating in fitting you in. I can go on, but what else is there to say really? If you're looking for a dentist the VCFD is where it is at.

One last thing: I chose the VCFD when they were able to fit me in on about 30 minutes notice (I worked down the street, so I would go there on my lunch breaks). Since then I've changed jobs and am on the other side of town, yet I'm still going back. It is harder to schedule and I have to miss some work but it is well worth it.
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Vinings Center for Dentistry replied on 12-09-2010
Thank you very much! We are here to give you the best in service and dental healthcare. We are glad that your visits meet and exceed your expectations. We are here to provide you with the best experience available.


More Reviews
Reviews: 1

Posted on 11/20/2013

Wonderful!!
By far the best Dental office I have been to! Dr. Lumpkin came up with a plan for me and I am proud to say that it has been a great recommendation. I am on my way to a beautiful and helthy smile! Staff is great & Jessica is awesome! She was understanding and helped me come up with the BEST plan possible to ensure that I get the BEST care needed.
Thanks Ladies!
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Reviews: 1

Posted on 8/8/2013

Fantastic Dental Visit
If a visit to the dentist can be fantasticthen I have found a FANTASTIC dental office. I was a new patient with Dr. Lumpkin and Jeanne her hygienist a week ago. They are the nicest ladies ever! Jeanne was great with my cleaning. My teeth felt so clean afterwards. And during my exam with the Dr. she was very through and actually took her time with me. I did not feel rushed like at other offices I had been to. I need to come back in for a few small fillings and Jessica at the front desk was so polite and detailed with my insurance benefits and what I can expect to pay out-of-pocket for my treatment. This office is wonderful! I will be telling all my friends and family about themFANTASTIC experience. Thank you for your time ladies!...
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Vinings Center for Dentistry replied on 08-08-2013
Thank you very much for the kind words! We appreciate each patient and am very glad that you are pleased with our practice. Our patients know that if there is anything on the planet that we can do to improve their health and make the experience a good one .... we will. Again, thanks for letting us know that our efforts are noticed! -----Arva O. Lumpkin, DMD
Reviews: 1

Posted on 6/19/2013

Ignore Patient's request
I went to Dr. L. for over 6 years and loved everything about her office until she billed me for a service 2 1/2 year later. I have always paid her on time. This is maybe her 5th office manager and she was so rude. I asked Dr. L to call me she never called to resolve the issue. She write reviews but do not call her clients back. So disappointed!
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Vinings Center for Dentistry replied on 07-28-2013
First, I would like to thank you kindly for being patient for 6 years and loving our office. We work very hard to make your dental experience a good one. It appears that your issue is receiving a bill 2 years after your services. The approximately $70.00 bill for your services, were for your patient responsibility portion after your insurance benefits were paid. I apologize if your account was not collected immediately, but when the audits found the balance and it was found to be accurate, the staff has to collect the account. Because it is two years old, does not erase the debt. I would also like to address the succession of office managers over the time span that this has been due. When it is found that an office team member is not performing their job to our expectations,( possibly in your case as well), then changes have to be made. It is a necessary process to find an employee that meets the needs of both the patients and the practice, efficiently and with courtesy. The benefits outweigh the inconvenience. During your exchange, I cannot say that the office manager was not “rude”, because you alone and your interpretation of the conversation determine that. I can, however, say that anytime money is being collected, everyone’s general interpretation of the attitude about the caller is usually deemed rude. It is a common defensive stance to such a call and I can understand that. I would like to apologize if the exchange was felt to be rude. I generally do not look at patient’s accounts individually because it is my belief that as a practitioner, I would rather not look at a patient who comes for treatment through the lens of whether or not they owe me money. I want to concentrate on providing good patient care and not filter that treatment with their financial history. That is why office managers and accountants handle financial aspects of treatment and not me on an individual account basis. The last point that I would like to address is not calling you on your account. I cannot say what happened if you left me a message, since messages taken can get lost in the mounds of paper, notes, files, etc. that I have to contend with on a daily basis. This being true, it is not my intent to not respond to your call. Usually, patients will leave an email or send a letter if they do not hear from me. I did, however, recently call you several times and left several messages, and you also did not return my call. I too, do not know if you received these messages so I will not make a judgment on your intent to communicate. Again, thank you for having been a part of our practice and if there is anything that we can do to assist you in the future, we avail ourselves to you. -------------Arva O. Lumpkin, DMD
Reviews: 1

Posted on 5/3/2013

Dr. Lumpkin's Practice is AWESOME!
First impression is everything! From the moment you walk in being greeted with such a friendly front desk office manager, to the warm and welcoming décor, to the best dental hygienist and most knowledgeable and professional dentist ever, my experience was a pleasure all the way around. I will be a repeat patient for sure.
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Vinings Center for Dentistry replied on 05-08-2013
Have I got the best patients in the world or what!? It is patients like yourself who make being a dentist one of the greatest professions. When our patients really receive all that we try to give, it is truly rewarding. Tomorrow morning, the 150% that we strive to give our patients is now up to 200%!!! Thank you! -----------Arva O. Lumpkin, DMD
Reviews: 1

Posted on 1/5/2013

Great
Good practice. I have to write 100 characters. Is this 100 characters? No, I have 29 characters left. I think this does it.
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Vinings Center for Dentistry replied on 05-08-2013
Thank you so much for your compliment! The power in kindness needs neither lenghty written or spoken words. Sometimes less is more. I'm happy to have you as my patient! -------Arva O. Lumpkin, DMD
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