I highly recommend Zurn Plumbing. Very Professional. They fixed my plumbing problems quickly and had me back up and running in no time. They were very clean and did not leave a mess in my home.I felt... confident that they were highly skilled and I have no hesitation in recommending them to others. 69071VIEW MORE »VIEW LESS »
Had a problem when the sewer backed up. Called Zurnís and they came out same day and stayed late until job was complete. They explained my options which included replacement of my sewer pipe. With... the age of my home there were other plumbing needs that needed to be dealt with. Due to their professionalism and quality of work I had them fix those other items. Their price was fair and workmanship excellent. They do quality work.VIEW MORE »VIEW LESS »
Zurn came out to my condo to do a diagnosis of a possible leak in one of the bathrooms. Since I was not on site, I was told that the manager will call me to speak to me about payment. The manager called and the first thing he said was "You ready to give me your credit card number". At which point I replied, "Can you give me an invoice with a breakdown of what I'm paying for?". He went into a long diatribe about what they did but never offered to give me an invoice. When I insisted that he give me an invoice, he hung up the phone on me. Just before hanging up he stated that he could not get through to me and that he will contact the condo HOA to receive payment. It's very easy to get through to me. Just give me an invoice so I know what I'm paying for. Why is it so hard to give me an invoice? What business operates this way? CAVEAT EMPTOR.
I am sorry that this client feels this way and I would like to set the record straight. We were called out by his Home Owners Association(HOA) to find where a leak was coming from in this clients unit. There was evidence of a leak in the unit below and after some of the members of the HOA spent nearly 10 hours of their own time trying to find the leak they resulted to calling us out to determine where the leak was coming from. The client was not able to meet us onsite so members of the HOA did. After our tech spent some significant time testing various fixtures and inspecting them we found a problem with his shower. For the time spent and the trip charge his total was $294.00 however we decided to reduce the price right off for the diagnostic to $219.00. At that point our tech called the client, he explained what he found to be the problem and told him the total, and explained the discount. The client at that point started insulting and belittling our technician because he didn't like that is was going to cost him, $219.00 and after 5 minutes of this he asked to speak with a manager. During the time of this phone call, our tech was in the presence of members of this clients HOA and they felt the pricing was fair. We had our service manager call this client to once again explain the charges and get a credit card number for payment when the client said to him "I will give you my credit card number when you give me a price that's acceptable." At that point our service manager said to him "Are you going to pay or should we end this call and I will call your HOA and have them pay and then you can work it out with them?" Upon further refusal to pay we ended the call due to the fact he kept trying to negotiate the price lower and the price is not negotiable. So because he didn't like the price he went online and tried to sabotage our reputation when if he has a problem with it he should be talking to his HOA. Respectfully, Matthew R. Zurn
Called ZURN to fix a half completed plumbing job by My Plumbing Sewer & Septic that was causing gushing water to come from my shower on/off knob. ZURN showed up same day after my frantic call and rushed in to fix the problem. The previous plumber service fumbled around trying to fix the issue for over a week while ZURN fixed it within 24 hours. They were a little more expensive then others, but if you want the job done right the first time by experience professionals, without any hassles, it's worth the extra cost. Highly Recommended!
Thank you for you comments. We strive to provide the highest level of quality and service at a fair price. We appreciate your patronage. Regards, Matt Zurn
I had two issues that I had Zurn look at. One was a leak in our garage. The repair person did a good job of identifying and fixing the problem. However, I felt the amount charged for the work done was out of line. But the work was done fast and seems to be fine. At the same time, one of the Zurns (a son I think) came out to give me an estimate for some work I was interested in doing. Granted I didn't have all the specifics but I would assume they had done similar work and could have given me a high-level estimate, knowing it would have to be revised. He also said he would email me some plumbing supply centers where we could look at products. I never head from him again. When I received a follow up post card asking about the service, I returned it with my concerns and never heard from them again.
We apologize that you feel that you were over charged. However with all of our customers we quote our prices before we begin any work and get approval before we start. We do this so that you know exactly what you owe when the bill comes. As for the quote to do other work, he is right that one of the Zurnís came out because it was me. When I got there this client had no idea of what kind of changes they wanted to make to their bathroom and had no plans of doing so for a least 5 or 6 months. I offered to give him some names of the showrooms when he was ready to move forward because models and styles change frequently. It is very difficult to give a competitive and approximate pricing for work when there isnít a clear scope to work from, so I spoke in general numbers when I was there and asked that when they were ready to give me a call As for the response card, I cannot say what happened that we didnít follow up with that and Iím sorry. For any existing or future clients out there please donít ever hesitate to pick up the phone and call us, we want to make sure you are satisfied. I offer this particular client the same offer that if you would like an estimate when you are ready please give me a call. Regards, Matt Zurn
Needed emergency plumbing on a Sunday. He came out and did the job for a reasonable fee.
I was having a plumbing problem. I called and they agreed to come out that afternoon, for that I give two stars. When the arrived they did not check my toilet or flush it first, but took out my toilet and then told me there was no problem it was working fine, then charged me $204.20. They say I had to pay them because they took off the toilet, but it seems if they had done their job first I would have only been charged the call-out fee, because there was no issue. Also, they tried to talk me in to installing another part that wasn't needed. Thankfully I didn't get the part but, I feel like I was taken advantage of because I am a woman.
I am truly sorry that this customer feels that we took advantage of her because she was a woman. We do not operate that way and I would hate to have a perception like that out there. This client called us at about 11:00 AM on 11-28-06 because her toilets were backing up as well as her bathtubs. We sent a technician and an apprentice out that same afternoon arriving at 3:10. The symptoms that she had reported earlier in the day indicated that there was a main stoppage in her main sewer line. The reason that the tech didnít flush the toilet a bunch of times is because if they filled the line up, then they would not be able to remove the toilet without making a mess. The toilet would need to be removed so we could access the line with our sewer machine. So they needed to remove the toilet and test for the stoppage. We didnít charge this customer for the time we spent testing the line but we did charge for the pull and reset. They completed the job at 4:30 the same day. For whatever reason the line wasnít backing up when we were there however we did quote pricing up front and the customer signed the work order agreeing to it. The part she was referring to was a small repair part that was showing signs of deterioration but would have been allright for a little longer. We mentioned it to try and save her money in the long run so she wouldnít have to pay another trip charge to have it repaired later. We strive to be the best company and have the most qualified technicians in Atlanta. We only sell our clients service they need and apparently we have given this customer a reason to think otherwise and we apologize. So I would extend the offer to have her call me and see what she thinks would be a fair resolution to this issue. Regards, Matt Zurn
I contacted the Chamblee Tucker location of Zurn Plumbing in order to get an estimate for a bathroom addition. The first appointment was concelled due to a problem with an inspection for another client.This should have been my first clue not to use them. They were an hour late to the second appointment. The man as very freindly and professional. He told me he would get me the estimate the next day which would be a Friday. Friday came and went with no estimate. I waited until the next week thinking he would call Monday...no phone call. I called Tuesday and they said he would call me back later that day. No phone call. I then called again the next day and finally talked to the individual working on my estimate and he told me he was working on it right now and would call me before the end of the day. It has now been 2 weeks and no estimate. If they didn't want to do the job then they should just say sorry, can't do it. But instead they continued to tell me the estimate was coming. If this is how they are about an estimate, I would hate to see how they are when they are suppose to actually do the work. I definately would not recommend the Zurn Plumbing office on Chamblee Tucker Rd.
There simply is no excuse for this type of behavior and the employee that ignored this customer has long since been let go. A new person has come up to take over the duties of general manager and estimator. We apologize and strive to make sure a current business gets handled in a timely fashion. Regards, Robert Zurn
The plumber that came to my house was clean cut and polished...much improvement from other plumbers I used. I received a fair price for quality work and he showed up on time which is unusual in Atlanta. I will use them next time I have a problem.
We have used Zurn Plumbing serveral times. They are definitely pricey, but all plumbers are. We had one issue, where something didn't get fixed completely.
They were the third plumber we had called. (We had thrown the last plumber out of our house because they were so bad!) Zurn was fair and honest.
I've had two major plumbing problems, and both times Zurn Plumbing responded promply and fixed the problems with no problems. The customer service was top notch.