Floodmasters, LLC

450 S Cemetery St , Suite 301 
Norcross, GA 30071
Phone: (678) 701-9837
Fax: (678) 935-3920
Website: www.floodmasters-ga.com
Floodmasters, LLC Floodmasters, LLC : Water & Fire Damage Restoration, Norcross, GA



Review
Reviews: 3

Posted on 12/18/2010

Be Prepared
We had a pipe bust in our wall and needed immediate action. We hired Aames plumbing come to fix the leak and they suggested this company because they were a full restoration company. They came right out and started drying everything out so we thought this was going to be a good experience. Well after the drying was done and it was time to put everything back together is when it all turned. They quoted prices on upgrades and then when we got it in writing the prices were higher. They gave us windows to show up and after 30min to an hour being late I would call and they would tell me "oh sorry were running late." They never called me to tell us that they were going to be late. The work was far from professional and parts look as if I could have done them better myself. We had drywall replaced and a tile floor put in the kitchen. I would not recommend this company to anyone.
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Floodmasters, LLC replied on 10-27-2011
We try to give the most accurate verbal estimates possible, but this is only an estimate and actual prices will be determined once the area size has been entered into the database. We do not set the pricing for the jobs and materials; those are set by the national insurance contractor database.

Throughout the job, we repeatedly ask for customer input to how the work was progressing. The work was consistently praised and the work was approved throughout the process. Communication is the key to success; therefore we do our best to keep constant and clear communication to ensure customer satisfaction. If that communication is not clear on both parties, then that leaves the possibility for downfalls. Once the work was completed, there was no indication that the customer was not satisfied with the work when the remainder of the payment was received. We apologize for any inconveniences you may have had during this experience.
Sincerely, Management.


More Reviews
Reviews: 2

Posted on 8/10/2013

Very Quick
We were happy that they were able to come out so quickly after our septic backed up all over our basement. Thanks, our basement smells so much better.
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Floodmasters, LLC replied on 09-16-2013
We are glad to hear we were able to help in your time of need. If you ever need us in the future please give us a call. Floodmasters LLC
Reviews: 2

Posted on 4/2/2012

Fast and friendly
Our water heater ruptured in the crawlspace of our home. I called Floodmasters, and within an hour, Tim showed up to assess the situation, provide an estimate and get started on a solution. He explained what was necessary to dry the crawlspace and protect the area from moisture and mold. He even gave me the name of a qualified plumber who replaced the water heater for us the same day. I highly recommend Floodmasters.
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Reviews: 0

Posted on 3/13/2012

Well done project
We used Floodmasters to resolve a water damage project involving 3 rooms in our house. Their folks were on time, kept us in the loop at all times and did exactly what they promised.

We are very well satisfied with their work and recommend them without hesitation.

D St John
Marietta, Georgia
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Reviews: 1

Posted on 12/30/2011

Quality Work
We had a water line break and the entire basement was flooded. Floodmasters was out drying the basement within an hour of my call. There was a lot of damage, carpet ruined, drywall damaged, ceiling, etc. Floodmasters did the entire rebuild, and I can honestly say that it is better then it was before the flood. From start to finish, great service and quality work.
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Reviews: 0

Posted on 1/7/2011

"Extremely Competent Business"
These days, it is hard to find a business that atually practices great customer service, but I was fortunate to find one - Floodmasters (Norcross, GA). This was my first experience with water damage/flooding, so it goes without saying that I had many questions. The Floodmasters team was extremely professional, competent and thorough. I would recommend this team to anyone in need of water remediation.
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