Maintenance Free Window Company

Maintenance Free Window Company Windows & Door Contractors
2885 N Berkeley Lake Rd , Suite 3 
Duluth, GA 30096
Phone: (770) 535-7474
Fax: (855) 842-0851
Email: Email this business
Website: www.maintenancefree.com
Maintenance Free Window Company Maintenance Free Window Company : Windows & Door Contractors, Duluth, GA



Review
Reviews: 1

Posted on 12/18/2010

Windows 201.
Purchasing replacement windows can require a good amount of homework to ensure you find the right contractor and the right window(s). I did my homework and feel confident that Maintenance Free Windows has the best windows at the best price. Their warranty is also stellar and the installers were great. My experience was wonderful and I highly recommend this company. Last year I bought 26 new windows from Greg. Last week I just finished off my house with 9 new windows for my basement. I just called Greg and didn't waste my time with anyone else.
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More Reviews
Reviews: 6

Posted on 4/14/2014

GREAT Customer Service
We had MFW replace all of our old wood windows in 2010 with double pane windows. We were very happy with the windows, and the customer service. This year, 2014, I noticed that in three of those windows there was a cloudy residue in between the panes. I contacted them, and they are making three new windows for us, no questions asked. Love this company!
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Reviews: 1

Posted on 2/27/2014

About Average
Well, it took 132 days (4 1/2 months) since the contract was signed but the Windows from Hell have finally been installed. This actually started before that during the proposal interviews when several things represented turned out to be simply not true. Greg at MFW represented that if I found any negative comments on Kudzu the windows would be Free. I found 4 and of course he didn't honor that representation. He also said that he would match any competitors price which he didn't. 7 of my 24 windows have a wood tone finish. He represented that these would be a wood laminate when in fact it is contact paper.

The 24 windows were to be installed over a 2 day period. I discovered that 3 windows came in the wrong size. There needs to be some quality assurance procedures put in place so that discrepancies are discovered by the Company rather than the Customer. This resulted in a 4 week delay in reordering and installation. There were 4 manufacturing errors, 3 of which should have been noticed by the installers. The 4th involved a reordering, yet another 4 week delay. 1 warranty claim was rectified.

One of the most disturbing things was that MFW charged my Credit Card for the full amount before the job was completed, without my knowledge or authorization. I don't know how that was even possible but I guess I should cancel that Credit Card as I don't want any future unauthorized charges on it.
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Maintenance Free Window Company replied on 04-14-2014
During the sales process, we try and communicate as clearly as possible in an effort to represent our products and company accurately. We are sorry for any misunderstanding.

Of the 24 windows bought, 3 were manufactured incorrectly and were quickly remade and installed. Yes, we lost 3-4 weeks. Regretfully, these things happen on occasion. The wood grain windows are a high quality laminate that looks just like wood (they are beautiful!). The customer got exactly what we showed him when we met. The other issues were smaller “punch list” items that occur on larger projects. All were corrected before the customer signed off and the balance due was paid. MFWC will never run a credit card with written authorization from the customer. If a honest mistake was made, it was quickly corrected and we genuinely apologize. Some of the “pre-sales” statements in the review are simply inaccurate. This individual used several unfair negotiating tactics to try and secure a better price and we remained firm. The price/value ended up being good enough because the customer still bought from us.

As an apology for the inconvenience that occurred, we did repair a siding/flashing issue at no cost to the customer. We certainly will be glad to honor any warranty should there be a need down the road. We are grateful for the review and do learn from all comments, both positive and constructive.
Reviews: 1

Posted on 2/8/2014

Excellent Experience
I seldom give anyone a 5 star rating but MFW earned everyone of them from sales to installation. Great value and professional service through out the process. Installation team went above and beyond in communicating the process and doing one of the best overall installation experiences I've had in a long time. To add to the experience the quality of windows exceeded my highest expectations. I would refer this company without doubt. Already getting compliments from the neighbors on the noticeable difference the windows make.
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Reviews: 4

Posted on 1/15/2014

The Best of the Best
I had Greg Cassidy came over and gave me a quote to replace 9 windows. Greg is very professional, respectful, and is willing to sacrifice his busy schedule to educate me on different types of windows. After him, I met 2 other companies: Champion and Exovation. Through the knowledge I gained from Greg, I challenged the other 2, and they came back with some questions. Greg clarified and showed me scientific proof. Greg is a very good communicator from start to end. There were days he and I exchanged emails in the middle of the night, following up with phone calls the next day. This showed that Greg does genuinely care for his potential customer. I went ahead and signed the contract with no regret. On the day of installation, Chris Price and his staff came. They did a super job. The entire process was extremely stressed free. My mom did see some significant savings on the heating bill as we chose low-e windows. I wish I could clone Greg, Chris and his staff to the roofing industry, the plumbing, etc.., so customers can feel confident and be stress free for their investment. Quotes from the other two companies were 10 times higher for less energy-efficient products. You could not find any company out there today that could outperform MFWC. It is really a jewel in the box. Thanks Greg, Chris and MFWC for a super working relationship that money and word could not buy.

Tony L from Marietta
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Reviews: 1

Posted on 12/12/2013

Best Value in town
We got 6 vinyl windows and a back porch door. The crew of two showed up on time. They were done in less than 4 hours, very professional, cleaned up everything and hauled away the old windows and the door. The windows and door look great and we got them at a very reasonable price of $ 2300. I highly recommend Maintenance Free Window Company and their installer crew (Jamison Lins). Warranty appears to be solid as well. I believe we will be very happy with our new windows.
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