Moncrief Heating & Air Conditioning, Inc

Very fast service, I greatly appreciate the timeliness and courteousy shown.

Link to This Review      Post on Facebook   Share on Twitter

Purchased two new HVAC Carrier systems a couple years ago. Had problems with one which needed to be replaced since still under warranty. Overall, am happy with end result so far although I did have to push a bit to get company to replace unit. After I did let them know I meant business, they did do the right thing and replace the unit after they ruled out any other issues. Some of their service techs are really good and some only average. I do feel that they need a bit more training with their techs, for example: if a new unit is leaking puron, don't just recharge but find out why it is leaking as this should not happen with a new unit. Overall a really good choice for HVAC service.

Link to This Review      Post on Facebook   Share on Twitter

These guys do a good job but are a bit expensive. They are knowledgable and friendly. We have an annual program and they always Coe when we need them.

Link to This Review      Post on Facebook   Share on Twitter

Its always nice to have someone working in your home that you trust and enjoy (AND know what they are doing!) Moncrief has done a wonderful job hiring those kinds of people. They have worked very hard for us, and I recommend them highly.

Link to This Review      Post on Facebook   Share on Twitter

I had Moncrief service my unit after the coils had froze over. The tech from Moncrief was able to fix the freezing but he told me that the expansion valve had a defect/damaged and I should replace that to have the unit run at full strength. At the time I could not afford the repair and settled with the band-aid. Well in calling Moncrief this week (Aug. 2012) they gave me two estimates, to replace the likely issue that was the expansion valve would be $765 and to replace the whole coil unit would be $1355. I shopped around with other companies describing the issue and every 'over the phone' quote was lower. I called Exact Comfort and spoke to David and he was the first and only one who fully admitted that my coil was under warrantee (Rheem 5 year) and could be replaced at NO part cost to me (unlike the attitude of Moncrief and others) and only would entail the labor. He told me that I could replace just the valve or the entire coil at about the same price and by replacing the whole coil would insure a true repair. He quoted me $400. I called Moncrief and asked if they would match a compeditor and they would not move a dime. David (President of Exact Comfort) came out himself and was fantastic and charged me not $1355 but $400!!! I have found a trusted AC guy and would recommend him. (770) 912-0552 Again Moncrief is a great Co. but not $955 more great. I hope Moncrief sees this and works to be more competitive.

Link to This Review      Post on Facebook   Share on Twitter