Metro Mechanical, Inc.

Metro Mechanical, Inc. Heating & Air Conditioning
1395 Old McDonough Hwy SE 
Conyers, GA 30094
Phone: (678) 500-8764
Email: Email this business
Website: www.metromechanicalhvac.com
Metro Mechanical, Inc. Metro Mechanical, Inc. : Heating & Air Conditioning, Conyers, GA



Review
Reviews: 3

Posted on 2/5/2011

Full of It
The builders of my sub division had these guys as our maintaince people for hvacs. When my systems was under warranty I called them & had them come out. Accomplished nothing! After the warranty was over suddenly they found things wrong w/ BOTH my units. I paid them to seal so called leaks and put in freon, last year (2010). The system was ok but it wasn't really cold yet. Guess what? Attempted to turn on the heat (to a modest 65) my back up generator came on (emergency heat = large bill)& there is NO FREON in the system. Mind u this was the 2x I paid for freon to be put in new hvacs on a house that was built in 2007. This company is full of it! And YES THEY ARE OUT FOR YOUR MONEY!! I have paid reciepts to prove it. So once again I have to pay another company to find out why my hvac's are STILL NOT WORKING!!! Since 2007 brand new units that have never heated my home. Did I mention Metro Mechanics is also the company that installed these units in my new house...
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Metro Mechanical, Inc. replied on 02-10-2011
I apologize for any problem you may be having concerning our services as we constantly strive to offer 100% customer satisfaction. Unfortunately, from the information you give in your review I can't identify you in our database. I would greatly appreciate the opportunity to personally review your service history and offer a solution that will leave you satisfied. You are welcome to call me directly at 770-388-0737 or email me at the email address listed in our profile with your contact information. Thanks, Steve Ritchie, President


More Reviews
Reviews: 1

Posted on 3/20/2014

Best in the TriCity
Raymond Harding was excellent. He was very knowledgeable. Taught me new stuff I would never known. I would recommend him to anyone.
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Reviews: 1

Posted on 2/7/2014

Finley
Raymond Harding was quick, professional and solved my issue. He was prepared with all the proper materials and completed the work quickly.
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Metro Mechanical, Inc. replied on 03-10-2014
Fantastic! Raymond is doing a great job. Metro Mechanical keeps our trucks fully stocked so we can try and repair your system on the first trip out. I am glad you reached out to us with your feedback.

Thanks for your business
John Smith
GM
Reviews: 5

Posted on 2/4/2014

Great Customer Service
On Jan.30th I called Metro Mechanical for a unit not working properly. The ladies I spoke with were very caring and most professional.There was not a service opening on this day, however, if one became available they would call back. Within 1 hour, they called back and a appointment was made for that afternoon. A time was given for the service tech to arrive,and within 10 minutes he arrived. You just can't get much better than that coming 50 miles in Atlanta traffic. I explained the problem to the service tech Steve, and he completely checked out the unit. I even learned some things I didn't know. He found the contactor was bad and replaced it. Everything works fine now and I am well pleased with the work that was done. This is a great company to use for all your hvac work. From the ladies answering the phones to the service tech, this was a most delightful experience. Try Metro Mechanical, you will be glad you did.
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Metro Mechanical, Inc. replied on 03-10-2014
Wahoo!!! That fits in with our new value statement, “Isn’t That Better”. I am so glad we were able to get to you within your expectations and fix the issue. Metro Mechanical has customer service training weekly and it is good to hear this positive feedback.

Thanks for your business
John Smith
GM
Reviews: 1

Posted on 2/1/2014

Heating issue: Raymond Harding
I am so thankful and grateful for the the service I received from Raymond Harding. He was a good listener and did not make me feel like feelings were insignificant. He performed his duties in a timely manner and was very professional.

Thank you Raymond for your service and dedication.
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Metro Mechanical, Inc. replied on 03-10-2014
Thank you for your business and the great review. Thank you Raymond for your continued top notch service that you are providing to Metro Mechanical customers! Our uncompromised customer service is what drives Metro Mechanical each and every day and it is good to hear when we are doing well.

Thanks again!
John Smith
GM
Reviews: 1

Posted on 12/7/2013

GREAT FAST SERVICE-GAINESVILLE GA
dont write your review in all caps you ll have to do it all over. kudzu-that is dumb!
anyway this company was great . raymond harding came out did as he said he would and even cleaned up after himself which was a nice plus! they came when the said they would, didnt make me wait and it was affordable. id recommend them! ask for raymond
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Metro Mechanical, Inc. replied on 03-10-2014
Thanks so much for the review. We love to make customers happy @ Metro Mechanical.
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