Braxton Automotive Group Inc General Auto Repair & Service

Braxton Automotive Group Inc

(770) 852-5352 braxtonautogroup.com »

1604 Howell Mill Road NorthwestAtlanta, GA 30318   map »

Business overview

Braxton Automotive has been serving Atlanta's Volvo and BMW owners since 1998. We have quickly grown to be one of the premiere Volvo and BMW independent service facilities in the Atlanta metro area.

It is headed up by Steven Braxton, a certified ASE and state of Georgia Advanced Emissions technician, with 25 years of automotive experience, including extensive Volvo and BMW factory training.

In addition to experience, Braxton Automotive has a modern, well-equipped shop with the.. latest tools, diagnostic equipment, and factory technical information systems.

Braxton Automotive is an ASE Blue Seal of Excellence Recognized Business. This means that we are committed to providing you with qualified Technicians to service your vehicle.

Call today and ask about our standing first-time customer offer. Our team looks forward to servicing your Volvo or BMW.

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Make

  • Acura
  • Audi
  • BMW
  • Honda
  • Infiniti
  • Land Rover
  • Lexus
  • Mini Cooper
  • Nissan
  • Toyota
  • Volkswagen
  • Volvo

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Brands

  • Acura
  • Audi
  • BMW
  • Bosch
  • Bridgestone
  • Castrol
  • Dunlop
  • Firestone
  • Goodyear
  • Honda
  • Interstate
  • Michelin
  • Nissan
  • Toyota
  • Uniroyal
  • Volkswagen
  • Volvo
  • Yokohama

Systems Serviced

  • ABS (Anti-Lock Brakes)
  • Air Conditioning & Heating
  • Brakes
  • Catalytic Converters
  • Computer System (OBD2)
  • Cooling System
  • Drivetrain
  • Electrical
  • Emissions
  • Engines
  • Fuel System
  • Hydraulics
  • Ignition System
  • Mufflers & Exhaust
  • Steering
  • Supplemental Restraint System
  • Suspension
  • Transmissions

Services

  • Balancing
  • Diagnostic Analysis
  • Drop-Off Service
  • General Auto Repair
  • Inspections
  • Major Repairs
  • Minor Repairs
  • Oil & Lube
  • Radiator Flush & Fill
  • Same-Day Service
  • Shuttle Service
  • Towing
  • Tune-Ups
  • Wheel Alignment
  • While You Wait Service

Credentials

ASE Blue Seal of Excellence Recognized Business Bosch Authorized Service Center
Accredited member of the Better Business Bureau Member of Bimmers Tech Group
Member of Mini Tech Group
Member of the Automotive Service Association (ASA)
We Also employee ASE and factory trained technicians.

Hours of Operation

  • MON
  • 8:00am
  • 6:00pm
  • TUE
  • 8:00am
  • 6:00pm
  • WED
  • 8:00am
  • 6:00pm
  • THU
  • 8:00am
  • 6:00pm
  • FRI
  • 8:00am
  • 6:00pm
  • SAT
  • SUN

* By Appointment Only

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1998

Documents

[JPG] Attachment1

Languages Spoken

  • English

Reviews

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Consistent Quality, 11/24/2014

We have a Volvo XC90 and have had a number of issues with it. Braxton Automotive, namely Jason, has been a trusted source of expertise on our path to wellness.


Best service in town!, 11/24/2014

I brought my Land Rover in for two problems. One that was an easy fix, the brakes. The other problem was a water leak. The amazing Braxton team diagnosed the problem very quickly and fixed the... leak! I could not be happier!

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Videos & Photos

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Video (1 video)

  • 2

Photos (10 photos)

  • Welcome to Braxton Automotive
  • We're all dressed up for the holidays
  • Our Service Advisors look forward to working with you
  • Our ASE certified Technicians
  • Braxton Automotive is an ASE Blue Seal of Excellence Recognized Business
  • A few of our certificates!
  • A few more...
  • Quality Auto Repair by Braxton Automotive Group, Atlanta, GA

Deals & Coupons

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Linked Review

MMarFF

Reviews: 1

Thieves

A while ago I took my BMW to have it checked because I was hearing some noise coming from the rear wheels. I was told my car needed new brakes and that the noise was due to some brake components having come somewhat loose, to my rotors chipping and small metal parts coming off. I was finally also led into believing that my rear brakes might fail any time if I needed to perform an emergency stop. Cost of the brake job? $1100 [$350 labor] Do I need new brakes? Probably not! I drove the car for 1100 miles not even 15 days ago and had no problems with my brakes. The pads are still 9mm thick compared to 10mm thick when brand new. But here is the kicker! The noise was due to a broken sway-bar joint which even a monkey would have seen if he/she just bent over and looked underneath/behind the rear wheel. The broken joint is just in plain sight , and it requires no car-related experience to be identified as defective/broken [simply by comparison with a good one on the other wheel]. Cost to fix the actual problem: $100 part ; labor $30-$50. So you now tell me if that's ethical behavior! This unethical behavior is still possible because this business caters mostly to wealthy people who might not worry about whether they spend $100 or $1000, as the "expert" must be right in his assessment! I say let's take our money elsewhere! Get a good job done anyway and donate the saved money and definitely keep it away from these unethical sharks!

Braxton Automotive Group Inc replied on 02-24-2011

I understand how MMarFF feels about this situation and our oversight. However, this was an honest mistake, and not an example of Braxton Automotive being “thieves.” If MMarFF had given us the opportunity, we would have acknowledged our oversight and gone out of our way to make up for our mistake.
MMarFF brought his 2000 BMW 528 in stating “there is a noise when braking all the time.” When our technician test drove the car, he observed the brake lining light was on (this normally indicates the brake pads are low). On the test drive our technician did not hear any noises other than a light scrubbing sound from the brake pads. A visual inspection of the brake pads and rotors revealed that new brake pads had been installed on worn brake rotors. Also the rotor’s veins were heavily rusted, with the rusted metal flaking off. We suspected the brake pads may be aftermarket (non-BMW) due to the amount of scrubbing noise heard when turning the wheels on the car lift. We informed MMarFF of this and gave him pricing to replace brake pads, rotors, and brake warning sensor. The service writer only relayed that, “in rare cases,” brake rotor failure could result in brake failure. In this litigious society, like any other business, we advise our customers of remote potential problems.
But, no excuses -- if the sway bar rod/bracket was broken, then we missed it. 99% of the time we get this right. The location of noises can be difficult to determine, especially if the noise does not occur when test driving. I’m sure anyone reading this has at some time overlooked something that was right there in front of them. For this oversight we apologize.
However, had MMarFF brought this to our attention directly, my staff and I would have gone out of our way to make up for our oversight. I regret that MMarFF chose to not give us a chance to explain and/or make it right (as best we could) for him. We were not intentionally trying to sell him things he didn’t need. We stand by our work and would have done everything reasonable to remedy this honest mistake.

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More Reviews

sdenter

Reviews: 1

Consistent Quality

We have a Volvo XC90 and have had a number of issues with it. Braxton Automotive, namely Jason, has been a trusted source of expertise on our path to wellness.

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  • Quality
  • Service
  • Value

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christinebomar

Reviews: 1

Best service in town!

I brought my Land Rover in for two problems. One that was an easy fix, the brakes. The other problem was a water leak. The amazing Braxton team diagnosed the problem very quickly and fixed the leak! I could not be happier!

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packers1

Reviews: 1

TERRIBLE service

Brought car in - they try and nickel and dime you. Said oil would leak if it wasn't changed within 7500 miles. I asked how this is even possible - they quickly back tracked. Next - dropped car off for simple repair job - they kept car for 2 days and couldn't provide WHEN it would be done. I finally picked my car back up WITHOUT service. DON"T GO HERE

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StephenDuran

Reviews: 1

Great Service Alternative

We began to patronize Braxton following a tip from a friend and have been very pleased with their quality of service. It far exceeds that provided by the Volvo dealership with whom we historically dealt. Jason, our primary contact at Braxton, has been an invaluable resource.

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discriminate

Reviews: 2

NOT alternative to the dealer

Why does Adam recommend this place as an alternative to the dealer for a luxury vehicle out of warranty. Same price for an oil change on my German car but have to wait 2 hours. Battery twice as expensive as dealer. And CLUELESS when diagnosing electrical problem. Had to take it to dealer for major electrical repair after taking to it Braxton where mechanics cannot diagnose. This place is a joke.

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Jocko1

Reviews: 1

Service Guarantee

I recently had a problem with my Mini-Cooper. Braxton repaired the vehicle in Oct. 2012. One(1) week ago the part from the dealer failed and the car needed another repair. Normally, the dealer will replace the part; no questions asked. This time they wanted the car towed in to examine the work done in Oct. 2012(all at my expense). Thankfully, Braxton refused to put me through that ordeal. They bought new parts and made the repair; all at their expense! Thanks Braxton for honoring your warranty.

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midevi

Reviews: 1

Very Helpful For My Volvo

I was very happy with the service that I received from Braxton when repairing my Volvo on the fly. They were able to repair the car and get parts on the same day. Staff were very friendly and helpful. They actually stayed late after closing to make sure that I was pleased with the service and that my car was ready for use. As a nurse, I need to have dependable transportation and they were above board. The repair was pricey, but worth the cost to have the car back quickly! Thanks to all of the staff at Braxton!!

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ablume

Reviews: 3

High quality results

They're not the cheapest, but they fix your car the first time. Great choice if you have a German import or volvo.

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mterrell44

Reviews: 2

A group you can trust

I do not drive a bmw, range rover, or mini, but I always have the best service for my Nissan. The staff is very knowledgeable and friendly. They always willing to assist me and accommodate my vehicle when is needed. I really trust this group.

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john404

Reviews: 3

No Better than the Dealer

Braxton failed to rotate tires even after I asked twice prior to service to ensure it was included in the scheduled maintenance. Upon picking up the car after 8 hours (initially told it would be ready in 2-3 hours) i noticed the tires hadn't been rotated and called the service guy who handled my car. He said it was to be done and acknowledged it wasn't. This was the tires so I could see it wasn't done, there's no telling what other items that should have been done at this mileage interval that weren't completed. I asked for a credit which he agreed to but I will never go back and suggest you look elsewhere to service your Volvo or BMW, they are no better than the dealer.

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BarbInATL

Reviews: 1

Making it Right

The Braxton Automotive team have been great to work with. They assisted me when a part on my car needed to be replaced. When the part that was ordered initially didn't match, they quickly got it reordered and quickly completed the repair. They were willing to work with me via email/phone/text and were friendly during all exchanges. I would recommend them for service/maintenance and repairs.

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mnj0409

Reviews: 1

SAVED ME

I was about to take my volvo to the volvo shop next door, and when they quoted me they said 1200 bucks AND 3 days of labor to fix. By the grace of God when I took it back they had packed up and moved shop! I decided to go next door to Braxton! after driving the car they came back with a quote of no more than a couple hundred dollars and a couple hours worth of work...NOW due to their oversight on parts and labor i did end up paying 389 and waiting all day-literally. BUT because of the wait and it being their fault they gave me a free oil change and knocked down some of the labor cost-THATS HOW YOU RUN A BUSINESS! Nobody is perfect and I understand mistakes happen, but few companies in this day and age do what they should do in making it right for the customer. Braxton did. Im new to atlanta and I have found my autoshop...*SALUTE*!!

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Angie_Atl

Reviews: 1

I won't go anywhere else

I've taken both of my vehicles to Braxton & trust them 100%. I will continue to use & recommend them to family and friends!

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numbercinc

Reviews: 5

Great service!

After suffering through years of terrible service at Global Imports I finally started taking my Mini to Braxton a few years ago. They are infinitely better than GI. Professional, prompt and fair... I don't dread taking my car in for service any more!

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BruceCx

Reviews: 1

Best auto repair in Atlanta!

I have been fortunate to watch this company grow over the years. They are so friendly and honest and the quality of the work is excellent. Great prices too!

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