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Granite Transformations

3740 Dekalb Technology Pkwy , Suite F 
Atlanta, GA 30340
Phone: (678) 660-5120
Website: www.granitetransformations.com...
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Granite Transformations Granite Transformations : Cabinet Makers, Atlanta, GA



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Review
Reviews: 1

Posted on 3/1/2011

Disappointed in the work, Poor customer service
The guys are very nice and friendly, but that's not what I'm thinking every time I slide something over the rough seam they told me I'd be able to slide a wineglass over and not tell it's there!The other seam is fine so I know it's possible. And the friendly guys are not what I think of every time I see that gaping, ragged whole around my stove cut out. Justin told me 5 days ago someone would be out to look but I haven't heard a word from them and email expressing dissatifaction hasn't been answered either. But that check sure did clear my bank!
UPDATED:4/4/11
GT has been back to fix all of my issues and I'm happy to report that once they contacted me, they stayed right on it. Very nice group of people and I'll allow that every once in a while, someone un-intentionally falls through the cracks and that was me. But I am now very happy with my kitchen!
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Granite Transformations replied on 03-01-2011
HomeOwner28, this is Josh the owner of Granite Transformations in Atlanta. Thank you for bringing these issues to my attention. I monitor all emails that come through our system and I have not seen an email with the problems listed. However we should have addressed all these issues before an email was needed. Also I apologize for cashing a check if you were not satisfied with our work. We typically do not take final payment until the customer is happy and signs a completion form. I would like to take care of your concerns immediately. My cell phone is 770-366-1064 and my personal email address is joshk@granitetransformations/com. Please contact me at your convenience.


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Reviews: 2

Posted on 6/14/2013

Small job but treated like a big job!
We had GT come out and do a small slab to cover a wet bar. It was more than likely one of the smallest jobs they do. The sales rep did not treat it as such and was very helpful in picking out the color. They were able to complete the project quickly because it was a smaller job and it looks fantastic. We are looking forward to using them for a bigger job later on.
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Reviews: 1

Posted on 5/31/2013

Amazing new kitchen!
We now have a brand new, beautiful kitchen because of Granite Transformations! Josh and the team were great to work with, were very professional and finished our kitchen in just 4 days!! It was really a one-stop shop and that made it so easy. I highly recommend them for anybody looking to update their home!
Before...
After!
After!
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Reviews: 1

Posted on 5/14/2013

Great Experience with Granite Transformations
Granite Transformations did an amazing job in our Master Bathroom. They took out a tub and installed a new shower, vanity and floor. I looked at serveral companies to do this project and GT was competitive on pricing and time. Once the process began, they communicated well and budgeted their time wisely. The workmanship was excellent and the process was well planned. We are very happy with the final result.
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Reviews: 2

Posted on 4/5/2013

"Dull looking product"
Notified company that we were not satisfied with the finished product. They did send someone out and they concurred that the product looked dull and would have an installer come out and buff or polish the counter top. When the installer showed up with a peice of sandpaper in his hand, I questioned what he was going to do and was told he was there to smooth some rough edges under the counter where it met our old counter top. He went on to say that you can't buff or polish the product. I told him that we were not satisfied and have someone get in touch with us. It's been weeks and no one has make contact with us. Potential buyers should consider real Granite for about the same price - we wish we would have.
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Granite Transformations replied on 04-05-2013
John our goal is for you to be more than happy with your countertops so lets see what we can do to make that happen. The samples we bring to your home and what we display in the showroom are consistent with the slabs we installed in your home. You saw and chose the exact stone prior to installation. I am sorry you are not happy with how shiny the surface looks. Different colors are going to have a different shine and lighting will also affect the appearance. We would be happy to bring the sample back out and if there is any difference in the finish we change out your slab. Keep in mind the finish on our slabs are guaranteed for a lifetime. They do not have as high as sheen as some high polished finishes on certain granites and marbles. This is by design because the finish on a granite or marble countertop will fade over time and requires additional service to maintain that high sheen finish. Your Granite Transformation countertop finish will last the lifetime of the product and does not need additional sealers, specialty cleaners or polishes. We will be following up with you shortly. If you have any questions before than please give me a call at 678-672-3911 - Josh/Owner
Reviews: 1

Posted on 12/12/2012

Run From This Company As Fast As You Can
Granite transformation fails to perform post warranty work. The warranty is worthless. Run Run Run!
12/12/13 UPDATE:
We are in conversations with Chauncey Fisher (corporate representative), and Granite Transformations' corporate VP of Marketing to find resolution.
1/24/13 update
Almost 2 months to the date and the service issue was finally addressed. Chris Johnson (regional rep) was proactive, but I still posit that this incident should not have escalated as it did. The product has good style, but post warranty channels are not clean.
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Granite Transformations replied on 12-13-2012
This is the owner and I assure you that we honor all legitimate warranty requests. I have no reason not to because the manufacturer pays for warranty work. We are one of the few countertop and cabinet companies that even provide a warranty and in the rare occasion there is a warranty issue we take care of it. It is simply in the best interest of my location to make sure all GT customers in Atlanta and surrounding areas are happy and love our service. From this post I can't tell who you are but if you can email me at joshk@granitetransformations.com or call me at 678-672-3911 I would be happy to take care of any issues you are having.
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