Had it installed in '07 and now can't get warranty support to fix buckled 2x10 holding gutter. Can't get a call back using the Georgia or Alabama phone numbers listed on my install contract. It... appears I'm not the only one trying to get warranty work done as other Under Deck companies won't touch another system to repair it (at my expense, understand a different company won't cover Rain B-Gone warranty).VIEW MORE »VIEW LESS »
We contracted Rain B-Gone for our under deck panel and drainage system. Their estimate for the work seemed reasonable, though, not cheap. Job completed as promised. After about a year, a leak or... two popped up. They weren't bad, so we lived with it. Later, the leaks were so numerous and bad, the dry 'underdeck' system was no longer dry. After more than one call to RainB-Gone, we were finally contacted by John, and he did come out with a crew and disassembled the entire system and basically reinstalled it with the existing materials. Now in early 2013, the guttering against the house wall has buckled and 4 panels have shifted and are twisted almost on their sides. It appears that the panels could come crashing down at any time. And I suspect they will eventually. Many many calls to RainB-Gone with no return calls. Someone actually answered the main number and when I began telling the woman that answered the phone my issue, the phone disconnected. I called back immediately only to be sent to voicemail. I can only surmise she hung up on me! My husband actually got a hold of John and John texted pictures to him how to 'support' the panels until he was able to come out. That was 2 months ago. We have called John and the office number and left many messages..no return calls. I see the good reviews are mostly 2 or more years older. I'd stay away from this company that does not stand behind their work!! We'll have to pay again to have someone else fix it!VIEW MORE »VIEW LESS »
The guys at rainbgone installed our new under deck drainage and we are very please with the way everything came out. Very professional, and prompt. We would recommend you call them if your interested in a waterproof system. Works great.
Posted: 4/08/2011 • Link to this review
The team at Rain B Gone was outstanding in every aspect of dealing with them. The sales and crew teams are very helpful and prompt. Our system looks and works great. We would certainly recommend them to anyone thinking of extra living space under their decks. Thanks Rain B Gone for an outstanding job. jstalls Canton
Posted: 3/25/2009 • Link to this review
I contracted with Rain-B-Gone in March 2008. Their deck drainage system failed immediately. Numerous telephone calls and letters got me nowhere. The owner made me feel bullied (I'm a single mom) and would not take responsibility for their faulty product. Their response was always “we’re too busy to get to it now” and “we’ll take care of it next week”. Next week would turn into three weeks and I’d be forced to call them again. Eleven (that’s right, eleven) months later, they still haven’t fixed their faulty system and my roof continues to leak. The only resolution I have with these clowns is litigation. Although it appears I’m an isolated incident or they are doing a lot of reviews of themselves, beware doing any business with Money-B-Gone.
Posted: 2/20/2009 • Last edited: 2/21/2009 • Link to this review
We replaced the entire system for this Homeowner.
We contracted with these guys, and they did us a real good job. They did everything they said they would, started on time and finished on time. We could not have asked for anything better. We would certainly recommend them to anyone. B Calalay
Posted: 2/19/2009 • Link to this review
Rain B Gone Deck Drains installed our under deck drain system, and it was a pleasure to work with these guys. They were very prompt and professional. The job they did totally satisfied my wife and myself. Give the guys a call you will be glad you did. Alpharetta
Posted: 2/06/2009 • Link to this review
These guys are very professional and prompt in every way with us. They installed our system in time for our daughters wedding, with not much time in advance. Works, and looks absolutely great. We're extremely happy with the service provided. Give them a call. J D
Posted: 11/26/2008 • Link to this review
I contracted with Rain B Gone to put in an underdeck system at my home. They came and did the work and it looked nice. I paid them. However a few months after it had been installed it totally fell down, In looking at the installation procedures it was obviously not done correctly. I had a construction expert look at it and he said it was amazing it lasted 3 months. They just toenailed some nails up at a 45 degree angle into the bottom of my deck wood and the nails only went in about a 1/4 to 1/2 inch into the wood. The nail were about every 3 feet or more. In dealing with them to come back and fix it they are expecting me to pay them another $1200.00 to come back and fix it. This is ridiculous. I expect them to come out and fix their bad workmanship at no charge. When it fell down it damaged a bunch of personal items below. Not to mention if someone had been under there at the time. I am dissatisfied with the job and also the response to come out and fix it. It looks like I am going to have to get someone else to get it fixed and then fight them in court if this can not be resolved quickly because this has been going on for months.
Posted: 11/17/2008 • Last edited: 10/26/2009 • Link to this review
Rain B Gone installed our Hidden System Deck Drainage and we love the attractive wood look it brings to our home and outdoor living. Works great, and is superior than any other type system we investigated. They are the best in their industry, and we recommend them to everyone interested in outdoor space. Kennesaw, Ga
Posted: 6/01/2008 • Link to this review
We contracted with Rain B Gone for the Hidden System, and it is remarkable, and has one fantastic look under our deck. We also install the Natural Stone deck on the top of our deck, and it also looks great. The crew did a marvelous job installing and cleaning up afterwards. It was truely a great experience with this company. Please give these guys a call they live up to there expectations. MK Gentry, Alpharetta, Ga
Posted: 5/22/2008 • Link to this review
The expert job Rainbgone Deck Drainage performed for us was outstanding in everyway detail, from the sales to the installation guys. There were great to deal with, and we could not be more pleased. We are glad we choose Rainbgone over the other 3 companies which came out, they performed everything they said and without flaw. Thanks Rainbgone, outstandiing job. A H Alpharetta, Ga
Posted: 5/18/2008 • Link to this review
We had one of the hidden systems by Rain B Gone installed a few weeks ago, and it is FANTASTIC. We love it, and it looks, and works great. We certainly are glad we decided to go with the hidden system rather than the smooth one. There is a world of difference in the appearance. Our neighbors love it and 2 have already contracted to have theirs done. Thanks Rain B Gone for a fantastic job. B Bunton
Posted: 5/14/2008 • Link to this review