Paramount Professional Cleaning Service

I originally had Paramount come in before a family event, intending to switch regular cleanings to them. We had a couple of problems which showed up only after the cleaners had left. I traded emails with Paramount management but it got dropped and I did not continue service. Recently Kudzu prompted me to leave reviews and I left a belated review referencing back to those problems. I was pleasantly surprised when Camille Elliot made multiple attempts to reach me and sort out a solution. She proposed a much more generous solution than I expected (especially as it had been almost 6 months!), and was quick to react/enact at my convenience. She obviously cares about the professional image of the business and is working hard to make sure it is maintained. I would have no qualms about hiring them again.

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I hired this company to perform a deep clean on my home after reading favorable reviews on Kudzu. The owner, Camille, initially seemed professional enough on the phone. I gave her the sq ft of the home and exactly what I expected (dust, vacuum, windows, appliances). She assured me everything mentioned was included in the service and that they should have no problem finishing the job in 2 hours. I met the cleaning personnel at my home, again explained to them what I expected and what Camille agreed to, and then left for work while the cleaning was performed. 3 hours later (and of course a hefty overage charge later), the “supervisor”, Albert, called me out to the house for the inspection. This company wants you to believe that a “supervisor” periodically checks on the cleaning progress, however, in reading others’ reviews, it seems this person, Albert, is the only “supervisor” and he was quite worthless. During the walkthrough, I identified numerous areas that were not only not cleaned thoroughly, but appeared not even touched (cobwebs hanging from the ceiling, dust on the window sills. The toilets looked like they didn’t even lift the seats to clean inside and barely wiped down the outside. The wood floors were sticky and when I walked on them with socks, my socks were black.
Albert’s idea of correcting any of these issues was, for instance, taking a dirty rag and throwing it at the ceiling to get rid of the cobwebs, or taking this same dirty rag to wipe down the b

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The paramount team was very nice and hard working. The staff was friendly and the customer service was excellent. Loved the spot check that was done at the end of the service.

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We used them twice - the first time they did ok - I had to show them a couple of things they missed and they assured me they would always clean them from then on - I did this in front of their person who checked on the jobs to make sure they were done right.. The second time they job was worse - the floors expecially were smeared with some kind of sticky cleaning solution. When I called to complain after they had left they questioned why I did not complain while they were there. I told them I was out and noticed the poor job when I got home, besides, what happened to the person checking on the job? This was on Friday and they assured me they would come on Monday to fix the problem and would call over the weekend to set a time for Monday. I didn't want to have a dirty floor all weekend so I cleaned it myself, thank goodness. They never called but showed up at 3PM on Monday and I was not there to let them in. Not very good service or very professional. I also have two sweet golden retreivers. One of the maids was terrified of them so my husband had to spend two hours each time they cleaned holding the dogs or sitting on the deck in the cold so she could clean. Knowing I have two dogs, couldn't they have sent another maid that was not so scared of dogs? What if we were not there?

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I have used Paramount ppa couple of times and my experience so far has been outstanding. The cleaning crew is very pleasant and efficient. they have surprise checks on the crew which keep them on their toes. Camille is a wonderful person to deal with. Anytime you feel that a particular area needs more attention, all you need to do is send them an email and its dealt with on your next visit. They even offer to come back if you feel that the cleaning crew missed something on their visit. As they say, you get what you paid for!

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