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Doctors Visionworks at Cumberland Mall

1245 Cumberland Mall SE 
Atlanta, GA 30339
Phone: (770) 434-0440
Website: ECCA.COM
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Doctors Visionworks at Cumberland Mall Doctors Visionworks at Cumberland Mall : Opticians, Atlanta, GA



Review
Reviews: 1

Posted on 5/15/2007

Not so good.
Tricked into going here for a $99 eye exam and contacts deal. It's been a year, I've ended up paying more money to upgrade the lenses as a result of the $99 dollar "deal" lenses being horrible quality, I've been through three different doctors (each one aloofly proclaiming to be better than the last) and they still haven't gotten my prescription right. Now they are refusing to give me a refund for two boxes of completely incorrect lenses.

This place might seem like it will save you some money, but take note of these warnings:


- Contacts that come with "deal" are horrible quality and you will most likely end up paying more money to upgrade* (unless you happen to have very tough eyes.)

*You really may as well save yourself some time and trouble by buying better quality in the first place.

- Deplorable lack of professionalism and customer service.

- You may just end up getting stuck with the wrong product regardless of what you do.
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Reviews: 1

Posted on 3/10/2009

Very bad customer service!!!!!
The customer service here is the worst, specifically the tech that checked my eyes before seeing the doctor, she was rude and disrespectful, she actually laughed at my while I was talking to the doctor about a problem with my lenses. I was their weeks earlier for the same complaint of blurriness in one of my contacts and I recall her being very rude and nasty to an elderly woman. I told the woman that I understand and that usually I got my contacts from Walmart and the service was much better, and the people working their were professional and polite, it's hard to believe that Walmart has better service! Wow!
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Reviews: 7

Posted on 11/7/2007

Doctors Visionworks at Cumberland Mall
Service is slightly slow on Saturday, but very helpful and friendly.
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