Hewes Family Movers

1012 Shady Valley Pl 
Atlanta, GA 30324
Phone: (678) 235-9135
Website: www.hewesfamilymovers.com
Hewes Family Movers Hewes Family Movers : Movers, Atlanta, GA



Review
Reviews: 1

Posted on 6/9/2011

Professional & Dependable
We had the opportunity to use Hewes Family Movers to move my mother-in-law from her home to a smaller apartment. Hewew Family Movers arrived on time and were very professional and courteous. They were flexible with the changes and stayed until the job was finished! I would highly recommend them for all of your moving needs.
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More Reviews
Reviews: 3

Posted on 2/15/2013

Easy Process- Couldn't Believe We Had Moved!
We moved from one storage unit to one closer to our house and the move was so easy thanks to Hewes. The 4 member crew was friendly and efficient and fast. The process was easy - just a phone call and email and we were set - no problems.
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Reviews: 1

Posted on 1/27/2013

Without Question The Best!
I used Hewes Family Movers for a local move. Everyone person on the team was polite and professional. The greatest degree of care was taken with all of my furniture and the delicate pieces, art, flat screen and furniture were taken in a separate van to insure safety. They came in under estimate and saved me $. I highly recommend Hewes Family Movers!
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Reviews: 3

Posted on 1/1/2013

Wonderful experience
Hewes Family Movers did a great job moving my son from Athens, Georgia to our suburban Atlanta home. They were trustworthy and hard working---I would recommend them to anyone who is moving locally or long distance.
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Reviews: 4

Posted on 9/6/2012

Will use Hewes again!
Hired Hewes to move me from my home to another location within Atlanta. They packed and unpacked my POD unit quickly, wasting no time, and followed my instructions regarding where to place my items in my new place. They are very professional, work hard and, while I didn't have any issues, I feel that Bill would have stepped up to address any problems quickly and to my satisfaction. I will certainly use them again for my next move!
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Reviews: 3

Posted on 3/26/2012

Worst moving experience EVER!!
This was the absolute worst experience we have ever had with a moving company. We hired Hewes Family Movers to move our large appliances and some furniture across town to our new house, but the day from start to finish was fraught with damages and mistakes. 1.) Scratched/dented brand new Refrigerator 2.) Scratched brand new Washing Machine 3.) Cracked Plasma TV Pedestal 4.) Did not properly turn off the icemaker and washing machines lines and FLOODED the house 5.) Dented wooden banister & staircase.
These are the most significant issues, but believe me, there were many more. To make matters worse, even though Bill Hewes indicated that we had full replacement value insurance, he has refused to submit an insurance claim or replace/repair the damaged items on his own dime, leaving us no other choice but to seek legal action.
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Hewes Family Movers replied on 04-19-2012
I don't want to say anything that will further upset this customer. If anyone has any questions regarding how we handle problems and treat our customers I can always be contacted directly through our main phone number.
We have the best men and women in the business. We have completed over 1,000 moves while maintaining a top notch reputation. We have a 5 star rating at Kudzu, an A rating at Angie's List, and an A rating at the BBB. What makes us special is our people. We have people on board who are caring and competent. Most have college educations or are working on a degree. All of our folks are on a stable, upward, high achieving path. People I know that when discovering say, a wallet, MP3 player, or camera lost say a year ago inside a couch, are going to immediately bring it to the customer. People I can trust to hook up ice makers, washer and dryers, and set up beds properly (many moving companies won't do this sort of thing). Damage is rare with us. If it happens we have a network of professionals who can repair everything from the furniture we move to the homes they come in and out of. In the event of a dramatic loss we maintain insurance that covers the property we move as well as general liability to cover anything else.
Regarding this situation I feel I have gone way beyond reasonable and fair to get this situation resolved. When that did not work I offered to this customer to go to arbitration at the Atlanta Better Business Bureau where she has also complained. We have committed to this customer that we will abide by the findings and follow whatever the recommendations from arbitration. Since that commitment this customer notified us she is going to sue. Of course we will abide by whatever a judge tells us to do as well. I have worked very, very hard to try to make this customer happy.
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