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EE Armored Protection

130 Tober Trail 
Fayetteville, GA 30214
Phone: (770) 461-4478
Website: atlanta.citysearch.com...
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EE Armored Protection EE Armored Protection : Electricians, Fayetteville, GA



Review
Reviews: 1

Posted on 6/29/2011

Not secure
Unfortunately, we have been with EE Armored for three years as under contract. The call time for alarm faults was at a minimum 2 minutes and maximum of 4 1/2 minutes. Didn't make me feel secure. Called on numerous occasions about problems and on the few times my call was returned, it took days. Our alarm was not longer working nor was EE Armored calling when it went off. I had called for a service appointment and it was going to be weeks before someone came out. I am home alone with kids and so that was unacceptable. Finally, one month before contract was up (I was getting a free year), I called to see if there was any early termination fee since I wasn't paying anyway. No one ever returned my call so I went with another company. I never called to cancel with EE Armored and sent a letter telling them I was not renewing. I planned to just continue with both companies until my contract was up. They sent me a letter two days later saying I owed $75 for early termination. By signing up with two companies, they said I had effectively terminated the contract. Funny, they never returned my calls about termination fees but can quickly send a fee bill for termination. Called to complain and am still waiting two days later for them to get back to me. The person who can answer all questions "never comes into the office" is what I was told. I was told they would talk to him about my problems and get back to me. Not likely. Be very careful when signing with this company.
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More Reviews
Reviews: 1

Posted on 6/26/2013

VERY VERY SLOW Response to Alarm
It usually takes 45 seconds for receiving calls from the monitoring after triggering the alarms. Today, I accidentally triggered the alarm, it took a FULL TWO (2) minutes to receive a call from them. I used to live across the street in an apartment, and their monitoring response is 6 to 10 seconds from when I disarm. After I triggered the alarm today, I was able to go pick up the mails from street, opened up two mails, and then got the CALL! I wonder what kind of monitoring service they are providing.

I wish I had read the previous user's comment. I cannot say too bad enough about this company, fearing too little customers will put them out of business. I do hope they can find good monitoring / answering service around the Atlanta area. Any second counts when saving life! I cannot believe a FULL TWO (2) minutes will happen in such industrial. This is not acceptable, not realistic, and it's a joke!
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Reviews: 1

Posted on 5/24/2013

Terrible Customer Service
Will not return phone calls, if you have a problem as I did, you can't speak with a manager. The worst service in the Atlanta Area. Don't call uless you want headaches!
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by Weesa at Citysearch

Posted on Citysearch on 6/18/2008
Excellent Customer Service from Technicians to Billing !
This is my first-time writing a review, but I am so pleased with E E I just had to write. Besides I dont always make it to the keypad in time so Ive had the luxury of speaking with the Monitoring service more than once, twice, well a lot ! Here's my story - I just recently purchased my 3rd home, to my advantage the home was prewired. ""Mark"" the technician came out to my home as discussed. The technician explained the options that were available for me to recieve the maximum protection for my family at an affordable price. He did it all in LAYMENS-terms. He was punctual, friendly, professional, and the price again was affordable. Ive used other WORLD-WIDE alarm services but neither 1 of those ""CORPORATE-COMPANIES"" could beat the #1 Customer Service, the #1 Technical Service, and the #1 Price that I have received from EE Armored Protection. Thanks EE, Keep up the Great Work- Good prices along with Great Customer service is still ALIVE ! I even called Mark back to install 1of those fancy - smancy Key fob-thingies!
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by shelly4880 at Citysearch

Posted on Citysearch on 3/11/2008
great security for the price!!
very pleased so far. Have had service a little over a month. Excellent customer service and great price compared to some other companies. My husband sells systems and agrees this is a great deal.
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