Snappy Electric, Plumbing, Heating & Air

2197 Canton Road , 203 Marietta, GA 30066
Phone:	(678) 809-7090
Fax:	(678) 581-1370
Email:	Email this business
Website:	www.snappyservices.com

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Astro12

Reviews: 1

Posted on 7/8/2011

Good Guys

I had to have my AC worked on, and the guy came out and suggested that an electrician come out as well. The electrician came out within 10 minutes! Very knowledgeable guys. They also explain things to you in plain English. I will definetly use them again.

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Snappy Electric, Plumbing, Heating & Air replied on 07-14-2011
Thank you very much for your buisness and review. As we strive for 100% customer satisfaction. Please let us know if we can be of any assistance to you. ~Management~

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tweedle_beetles

Reviews: 11

Posted on 3/27/2013

AWESOME!!!! AWESOME!!! AWESOME!!!

Awesome just doesn't say enough for this company! Honest, reliable, great communication and really nice people! Michael came out to solve an electrical problem we were having and they not only solved it but offered a solution to another problem that we were having as well as spotting a couple other things that needed to be done. They finished my husband's honey-do-list before I even wrote it! BEST coupon I have ever purchased! They are in the business for the repeat customer and they definitely have great customer service which will keep me coming back for all our house issues and remodels! Love companies like this that are few and far between but awesome when you find one like this!

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superstar248

Reviews: 1

Posted on 3/11/2013

Not sure I belive them

I must say that they are quick to come out. BUTevery time I have had them out they suggest I get an new HVAC system and then a lesser fix that is always expensive too. This time I called and had another company come out. They fixed it for $136 but Snappy's minimum suggested fix was $1400!! I feel like they work on commission and they are pushing things that are not needed!...

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Snappy Electric, Plumbing, Heating & Air replied on 03-19-2013
Unfortunately we cannot figure out your customer information to research your complaint with our services superstar248. Our technicians are trained to ALWAYS offer as many options as possible in all trades for all repairs. We refer to this as the repair, rebuild, replace method, we then let the customer make the choices that is best for their situation or budget. Without the customer information it is hard to determine what has happened on your service call but would love to speak with you if you would like to call in and discuss. We currently hold the highest available rating on all of the internet marketing sites that we are a part of and an A+ BBB rating. We take customer service and integrity very serious as a company and have a business model that is built around repeat business so pushing repairs or replacements that are not needed is a serious offence, and would be handled by management if an employee was found to be doing such. However this is also an issue that we rarely see and we have a staff with an average tenure of almost 4 years so I feel our guys always do the right thing by the customer. Again I cannot speak for the other company that made the repair nor your experience as we can�t determine your customer information. Please give me a call to discuss. ~Adam Bunyard/General Manager~

cander38

Reviews: 1

Posted on 1/14/2013

Happy Landlord

I had a thermostat and heat pump problem at a rental house I own in Gwinnett County. I called Snappy on Sunday and they came out on Monday and got everything working that day. I only spoke with the technician via telephone, but he clearly explained the issues with my system. Their customer service department was excellent. I had some unusual circumstances and they were wonderful with making everything as easy as possible. No one in my family had used Snappy before this and I can tell you that we will be using them going forward. My family has 5 rental properties and I will be sure to call Snappy the next time we need service!

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Snappy Electric, Plumbing, Heating & Air replied on 03-19-2013
We are very pleased to hear that our customer service department stood out to you during your service cal with our company. We are also pleased to hear that we were able to get you back up and running with no issues and in a timely fashion. We look forward to working with you in the future! ~Management~

RoswellOwner

Reviews: 33

Posted on 10/29/2012

Plumbing Service on a Saturday

Our problem became noticeable on Saturday afternoon. The toliet tank would not fill because of a bad valve and I could not get the old valve to budge. Snappy was able to get Jason to our home by late afternoon. He was pleasant, quick, neat (not a drop of water spilled) and our problem was solved for a fair price.

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Snappy Electric, Plumbing, Heating & Air replied on 11-02-2012
Thanks you for giving us the opportunity to earn your business. In a tough economy repeat business is a must to survive, we feel through competitive pricing, great customer service, and warranties that are tops in our market that we can earn customers for life. I am pleased to see that we were able to help you in a time of need, and that you appreciated our service. Jason is a great plumber and even better employee and I will pass along the compliments! Thanks again for the business!~Management~

dyers91

Reviews: 2

Posted on 10/27/2012

Quick Response

We live in NC; but own a house in Marietta that is being leased. We were notified that the A/C wasn't working properly; I called Speedy Electric and they were very prompt in responding to me; contacted the tenants to set up an appointment right away and were very thorough with explainin the problem over the phone to me. The service rep suggested their yearly maintenance plan which is a good value for the cost. I was very pleased with them.

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Snappy Electric, Plumbing, Heating & Air replied on 11-02-2012
Thank you for taking the time to post a report on your experience with our company. I glad to see that even though all work that was performed was discussed over the phone and you were unable to be on-site, that are technician was very helpful and you feel happy with the end results. Sometimes these are the hardest calls as the homeowner is unable to be a part of the process fully because of location. I assure you will be happy with the Home Protection Plan and we will contact you when it is time for your Spring Maintenance. Thanks again for the feedback and the business!

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