Houser Heating & Air Conditioning is a full-service heating & air conditioning company. We supply all of your HVAC system repair, maintenance & replacement needs for all makes & models of HVAC equipment. We are dedicated to providing our customers with quality service at competitive prices.
At Houser Heating & Air Conditioning, we stand behind all of our work. We guarantee your repairs are done correctly or we will remove the parts we installed & refund 100% of your money. We guarantee,.. for the next 6 months, if you have problems with the repairs from our visit, we will return & diagnose the problem at no charge. We guarantee the specific repairs on the invoice for 2 years or we will repair it again for free. We guarantee the equipment we install will perform as we stated. If, during the first 12 months after the installation, it does not heat or cool to your satisfaction, we will make it perform correctly or we will remove it & return 100% of your investment.
Our technicians will diagnose your repair needs and give you a Flat Rate Price that is the EXACT price of that repair. Before any work begins, our techs will fully explain your repair and replacement options. YOU decide what is best for YOUR home. There are NO surprises.
Our slogan says it all - "Specializing in integrity to our Customers".
We are recognized by the Better Business Bureau as an A+-rated company that you can trust. We have had no unresolved complaints against us since Houser Heating & Air began.
Houser Heating & Air sells & installs high efficiency HVAC systems using the new ozone-friendly Puron (R-410A) refrigerant. Puron, unlike many Haloalkane refrigerants, does not contribute to ozone depletion. We highly recommend & sell EnergyStar-rated equipment. We recycle all metal materials - steel, aluminum, and copper. Our technicians are EPA certified and trained in the proper handling and disposal of R-22 (Freon). All R-22 (Freon) is recovered and not released into the atmosphere.
I've had used Houser Heating & Air services for many years and I would highly recommend them. Gary Houser is courteous (e.g., removing their shoes before entering the house), honest and transparent,... quick and knowledgeable, and always take the time to educate me on what's going on. He gives recommendations for service without pushing it. Sincerely; The Gomes-Johnson FamilyVIEW MORE »VIEW LESS »
We first called on Houser HVAC 12 years ago and, since then, have trusted them for all HVAC needs. Mr. Houser and his technicians offer the best customer service we have ever experienced. From a... full system installation, to minor repairs and yearly system checks, Houser HVAC can handle all your HVAC needs. Most recently, we called with a very time sensitive issue and Mr. Houser, himself, came to our house that very afternoon. We highly recommend Houser HVAC!VIEW MORE »VIEW LESS »
Friendly, thorough, fair and reliable. Have dealt with these folks for 12+ years. Good people to know!
We are blessed to have the best clients anywhere and for any tradesman. It is a real joy and privilege to serve your needs. Thank you for your review. Gary Houser
After much conversation, Gary and I are working together to resolve our issues and my problem with my AC...
Thank you so very much. It is great when we can come together, even under different opinions, and make things work out for the best of both parties. I am so grateful for the open doors of communication and good will with my clients. Gary Houser
I've had used Houser Heating & Air services for many years and I would highly recommend them. Gary Houser is courteous (e.g., removing their shoes before entering the house), honest and transparent, quick and knowledgeable, and always take the time to educate me on what's going on. He gives recommendations for service without pushing it. Sincerely; The Gomes-Johnson Family
We first called on Houser HVAC 12 years ago and, since then, have trusted them for all HVAC needs. Mr. Houser and his technicians offer the best customer service we have ever experienced. From a full system installation, to minor repairs and yearly system checks, Houser HVAC can handle all your HVAC needs. Most recently, we called with a very time sensitive issue and Mr. Houser, himself, came to our house that very afternoon. We highly recommend Houser HVAC!
Houser company installed brand new heat pump system Dec 4 of 2014 and I paid $4200 of total price. About 7 months later my AC suddenly stop working. I called Gary and he sent me a technician to fix the problem. The problem was clogged drain line. The tech asked me to pay $75 trip charge. I refused to pay because I was still in 1 year part and labor warranty which include trip charge. There was no explain or restriction said that won't cover by warranty if it cause by drain line clogged. I believe, drain line cleaning was part of new installation and don't think they never did. Gary got angry and text me "Don't call me for another warranty issue". I was scared. A few week later text him back "If you can explain me clearly, will pay" and was about to pay. A few days later the drain line got clogged again and it causing to stop the AC. The same technician came to my house and fixed it. He charged me $75 from last time and $120 labor this time. I am still in 1 year warranty period but I paid. After that I needed to replace AC filter but the filter won't fit. The technician cut the drain line too short this time it blocking the filter gate (attached photos). I called Gary but he didn't believed me. I was really frustrated and told him "take the unit back and give me my money". On their statement has money back guarantee. Gary told me "never call or text me for anything" I text him to fix the problem and I won't ask money back. No answer. Now I need to spend extra money to fix it
The truth comes hard when it doesn't match a narrative you want to make up. The truth is that Mr. Yang insisted I install an a/c last summer. I did, yet in the fall he complained the a/c did not heat. Yes, you heard right. He complained I did not treat him right even though I removed the a/c and applied 100% of the money from the a/c job towards installing the heat pump system. Sounds different the way I tell it. Nobody I know would have taken that loss in absorbing his mistake in his choice of equipment. When his drain got clogged, he refused to pay for a service call even when I charged him no labor. I told him beforehand of the charge and when he stole the service was when I told him not to call me anymore. Everything is an argument with him and several calls for each argument. When his drain needed more attention, he declared he wanted me to remove the system and give him his money back. That is a huge exaggerated request for one drain problem that is in his house... Not in the equipment. He told me he agreed once again to pay for the service. Would most people avoid this crook? I sent the tech out hoping to win him over to honest business. No such luck! He did pay but argued about everything from global warming to having to pay for services rendered. The drain line is the same one he has had since the house was built yet he wants to blame me. He is not capable of changing a filter so I told him to call someone who is capable. He started dropping "F" bombs so I told him I wasn't going to talk to him anymore and I had to block him from calling my cell but he still tries to torment me. I believe he should see Dr. Phil to get his mind straightened out. I wish him and his problems on nobody I know.
Quick response, professional and honest service. In short, I switched on the AC, absolutely no response, I feared the worst. Mr Houser looked it over, found the problem in seconds. Quick repair, didn't even need parts. This is my go to company from now on. I recommend this company to everyone looking for honest, professional service.
I was so impressed with Mr. Houser professional service and his personality. Before Mr. Houser came to my home, I had another company to come and check out my two units and I was told that I needed two new units that was going to cost me $8,000.00. It was something in my spirit that did not set right. The minute Mr. Houser showed up at my home I knew this was a honest and trustworthy man. He told me that I did not needed two new units and all I had to do was to change my filters. I was a little low on Freon on my small unit. When Mr. Houser left my home, he had saved me $7,805.00. He could had tried to take the advantage of me like the previous company tried because of my lack of knowledge of this issue, but because he is a man of integrity he did the most honest thing he could. My wife and children was so please they all clapped their hands for him. Good job!
My first standing ovation! We had a great time with that. Thank you for allowing me to be of service to you.
I have read most of the reviews for Houser Heating and Air and agree with most of them. I have been with Gary since he started his company. Houser has taken care of all of the air conditioners (2) and gas heaters (2) since I purchased the house 30 years ago. They installed a new heat pump and gas heater to match 2 years ago, which makes 3. They also told me that the previous units were undersized for my house. It took 2 days but they stayed until the units were working which was midnight. This year he recommended I install dampners in the ducts since in the winter the downstairs gets cold. When I get the money I will have them do the work. I have had no problems with Houser and have recommended them to 2 other people and they were also pleased with their work. If you need work done call them they are very nice and honest.
Thank you for your kind remarks and your many years of being our client. We are successful because we have the best clients.
Needed to upgrade my humidifier. Called Houser and in a short period of time the installation was completed. Good price and excellent service. Nice people to do business with. Howard
Thank you. You are nice to work for. You make it easy!
A few days after new years, our heater decided to go out. After polling my friends, several referred me to Gary Houser. I called in and within three hours, he was there. He diagnosed the problem very quickly, and the repair took no time at all. Hands down, this was the best experience I have had with a heating and air professional.
Thank you. I am very happy to have resolved your difficulties in a quick and painless fashion.
We woke up Christmas morning with no heat, and a temperature of 55, and even though I hated to call, I called the emergency number and left a message. Gary Houser called back within the hour, and was at our house by noon Christmas Day. It's this kind of great service that brings me back over and over. Not only have they serviced our systems, I also had them replace our upstairs air conditioning in 2012. I only have good things to say about this company.
I was very pleased to have been able to help in that urgent matter. I am grateful for clients like you. You keep me in business all of these great years. Thank you!
I recently encountered an issue with my heating system so I looked on Kudzu and found Houser Heating & Air Conditioning. Based upon their rating I decided to contact them and frankly I'm glad I did. They came out, diagnosed the problem and had it fixed in no time. Very professional, I highly recommend and I will certainly use them for all my HVAC needs in the future.
Thank you for your comments. I'm glad you found us on Kudzu. We look forward to serving you again soon.
Mr. Houser was extremely professional and courteous! He was able to resolve an issue with a water heating flue that was caused by the builder. I love the fact that he goes the extra mile to get things done. :-)
Thank you for your kindness and good review.
Had issue with Air unit,turns out was no problem. Wayne sent out a very professional crew and they did a superior job. Was more than i had hoped for. Yes he did go the extra mile on this one!
We all are very grateful to serve your needs. We are here for you, our esteemed client.
At first I thought that this was a H&A company I could hang onto. Then after the initial visit I had nothing but trouble with them. Their techs didn't know what they were doing and we had to wait for them to come back to fix the simple problem or on another occasion they "jury rigged" the equipment until they could come back later and charge me more to fix it. I never called them back. My unit runs fine.
I sure wish I knew who you are and what truthfully happened. I count 3 visits you spoke of. I have not had more than one tech since December, and between us we haven't had one warranty call, much less the quantity you make up. We don't rig anything and we don't charge more than the initial job charge quoted when we get authorization from you. I have 34 years experience and he has 16. We know very well what we are doing. Is it that you couldn't get something for free that inspired you to write this untrue slander? I take my reputation very seriously, and our customer service is excellent.
My husband & I called Mr. houser to come & give us a second opinion on a quote after we were told by another company that are furnace was leaking carbon monoxide after a routine service call to clean filters etc. We had mr houser come to give ya a quote on replacing furnace we thought was bad, he tore into furnace & checked everything, he then told us that are furnace was is good working shape & there were no cracks or carbon monoxide leaking, he could have quoted us a price for a new furnace, but instead was honest & professional, not only did he give us good news about are furnace, but did not charge us for his service! He will be our contractor for now on! He had excellent customer service & definitely not a crook like the other company that was trying to scam us! I would recommend him to anyone who needs service in the future!
This other contractor said they saw 6 distinct cracks in the heat exchanger. I disassembled the unit to look at a new looking heat exchanger. They put on a big scare presentation along with warning stickers pasted on the furnace and the homeowner signing liability papers and waivers for dangerous equipment resulting in death and health problems. They have a written guarantee for their diagnosis that states if there is doubt or need for affirmation, they will send a supervisor out and if they can't prove there position they will refund original amount plus an extra amount. Sound good? It's a lie. They wouldn't even go back and my report didn't get even a refund on the service call. All contractors are not the same. I was glad to interfere in that crooked attempt.