Team Terra DKI

Team Terra DKI Water & Fire Damage Restoration
5865 Oakbrook Pkwy , Suite E 
Norcross, GA 30093
Phone: (770) 979-4002
Toll Free: (888) 558-3772
Fax: (770) 979-4002
Email: Email this business
Website: www.teamterradki.com
Team Terra DKI Team Terra DKI : Water & Fire Damage Restoration, Norcross, GA



Review
Reviews: 7

Posted on 7/12/2011

Reply to Team Terra
1. They had to stay late to finish work because second tile contractor walked off - NOT due to dog. Dog accidently got lose, walked floor of FIRST tile people. MINOR fix - 15 second fix. I watched. Crap happens. I apologized. Shows qalify and professionalism of contractors. IF that was case, I should have been told (tilers told me earlier he had to be on another job the next day). What is the real truth there? 2. I HAVE NOT BEEN PAID. THEY DID NOT GET PRIOR APPROVAL FOR ADDITIONWAL WORK. Adjuster was NOT aware additional work done. When I called TWO MONTHS ago inquiring where check was, she was surprised to know additional work had been done. 3. Their bill had to be corrected NUMEROUS times for billing me for work they DID NOT do. 4. I asked for carpet cleaning approx. 2 wks into a 4 plus wk project. My daughter was there when Team Terra rep. told I wanted two rooms and scotchguarding. Quote given but charged me even more. Then wanted to clean carpets with work STILL GOING on which would defeat purpose of cleaning carpets. 5. Now they want to ruin my credit for their failure to notify the insurance company additional work was needed, and ASSUMING I had been paid. 6. They had two tries to fix paint/walls. This isn't baseball, 3 strikes you're out. Grout can't be fixed without major work. They did not remove old grout between existing tile and new tile. Would you want them to come back a THIRD time? Pictures may be fuzzy but they show problems quite CLEARLY.
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Team Terra DKI replied on 07-26-2011
Due to uncertainty as to whether Ms. Cira has actually been reimbursed fully for the loss via her insurance policy, we have elected to temporarily suspend collections on the agreed upon debt amount as Ms. Cira has agreed to contact the insurance company to determine the discrepancy. Representatives at the insurance company continue to tell us all payments have been sent. Since the current review is a list of replies to statements we made in our response to the original review- none of which will make sense on their own -we have also decided to discontinue replies to specific issues posted here. We still maintain that we: 1. Always have offered and still offer to inspect and remedy ANY issues with our work and 2. We have agreed to accept a reduced amount as a gesture of good will so as to part on better terms. - Team Terra


More Reviews
Reviews: 1

Posted on 10/25/2013

Water Damage
WOW, DKI ROCKS !!!!!!
IM glad I used a professional.
My daughter went through this 6 yrs ago. That other well known company showed up, put out a few dryers. Guy went on brake and returned 2 days later?? Wanted to remove the wet carpet.
" I did it myself."
So, DKI came to the rescue at my house. STAYED until everything was done. They didn't even take a brake.
They came back and monitored the equipment and tested daily.
SUPER nice employees that REALLY care.
Don't waste your time with anyone else.
Robert , Gainesville,Ga
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Reviews: 1

Posted on 10/25/2013

Impressive display of professionalism
A tornado ripped through our property earlier this year, and knocked down numerous trees. We had an unimaginable mess, so bad that we could not open our doors or back our car out of the garage.

Team Terra organized a complete recovery of our property, including a new roof, new gutters, new fencing, etc. We strongly recommend the company and their services.
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Reviews: 2

Posted on 10/22/2013

Attentive and Caring
I had smoke damage and made a claim to my insurance company. Within hours Team Terra was at my door, bringing in air scrubbers. Shortly after additional people were reviewing what needed to be cleaned. The area rugs, furniture glassware and chandeliers were cleaned and our home returned to normal.

Very pleased with their professionalism.
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Reviews: 1

Posted on 2/11/2013

Thank you Team Terra!!!
Everyone in the company responded very quickly to phone call, e-mails, etc.
Worked very well with insurance adjustors who were not always cooperative!
Andrew was professional and very easy to work with. He was very thorough in explaining what needed to be done every step of the way. He coordinated everyone needed for flooring, painting, carpet, tile, etcand always let me know when they would be coming to the house.
He also made sure that everything was done right. He spent many hours doing the work that needed to be done himself. Daniel was also very easy to work with as well as a few otherscan't remember names. Overall I am pleased with the end resultour floor looks incredible and so does our bathroom....
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Reviews: 3

Posted on 2/6/2013

Great Work, Great Guys
This is a hard working, responsible, and knowledgeable bunch of guys. We had a water supply leak affecting 3 floors and these guys responded quickly and efficiently. Ethan was wonderful in dealing with the insurance adjustor and making sure repairs were made properly. They rebuilt my bathroom and both the design and work was exceptional. And nice guys to boot.
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