Team Pest USA has been providing industry leading treatment methods for pest control and termite protection since 1971. Although our materials and methods are at the top of the industry, we ensure that they are also safe and environmentally friendly for our valued customers and their families. We work hard to provide a level of service that our customers feel proud of, proud enough to tell their neighbors and friends and know they will be taken care of also.
At Team Pest USA, we strive.. to provide the best products available to protect your home, at a fair price. With our low price guarantee, you always know that you are getting the best value for your money. Just show us any written estimate for any service that we offer and we will match or beat it by 10%!
The goal of Team Pest USA is to protect your largest investment, safely and efficiently. Through the solid foundation we have built for the past 35 years, we ARE "America's Pest Prevention Team!" Call for a free inspection today!
Better Business Bureau Accredited. Licensed & Insured. Proud sponsors of Putting UNITY into COMMUNITY http://www.cai-georgia.org/; State Certified Trainer for the Dept. of Agriculture; Wild Life Certified
* 24-Hour Service Available
Green Committee Members of Putting UNITY into COMMUNITY http://www.cai-georgia.org/
From the receptionist, to the sales rep, Mike, and the technician, Josh, all three individuals were very responsive to my needs.Mike was very informative in explaining the procedure needed to... eradicate the " flying sguirrels", and Josh came and sealed all of the openings and made me aware of each step in the process. He even showed me pictures where these "cute" pests had entered. I am ,however, giving them a 4/5 because the exclusion was only completed a few minutes ago.I look forward to experiencing some noise free nights. EP Jacobs, Snellville, May 17,2014.VIEW MORE »VIEW LESS »
The company sent a salesman out to do an inspection. Upon completion of his very thorough inspection, he sat down with my wife and I and explained everything I needed to know about termites and pest... control. Being the inquisitive consumers that we are we explored our options with three other companies... But after dealing with Mark we were left asking no questions as to who we wanted to go with :) so happy to be a customer with a company we feel comfortable with that we know does quality work. Thanks Pest USA! I will be referring you to all my friends and familyVIEW MORE »VIEW LESS »
Danny has been providing excellent customer service ever since he became our tech. He is always pleasant, polite, and professional. Thank you for your excellent customer service Danny!
You got one of the best and so did we!
From the receptionist, to the sales rep, Mike, and the technician, Josh, all three individuals were very responsive to my needs.Mike was very informative in explaining the procedure needed to eradicate the " flying sguirrels", and Josh came and sealed all of the openings and made me aware of each step in the process. He even showed me pictures where these "cute" pests had entered. I am ,however, giving them a 4/5 because the exclusion was only completed a few minutes ago.I look forward to experiencing some noise free nights. EP Jacobs, Snellville, May 17,2014.
Thank you so much for this review. We have a great staff and when we hear these wonderful reports it simply makes what we do worth it even more. Let me know what we can do to earn the 5th STAR! _ Terrence Spires VP Customer Relations Team Pest USA Kennesaw Ga
The company sent a salesman out to do an inspection. Upon completion of his very thorough inspection, he sat down with my wife and I and explained everything I needed to know about termites and pest control. Being the inquisitive consumers that we are we explored our options with three other companies... But after dealing with Mark we were left asking no questions as to who we wanted to go with :) so happy to be a customer with a company we feel comfortable with that we know does quality work. Thanks Pest USA! I will be referring you to all my friends and family
Thanks you so much for your trust in Team PEST USA! Mark Johnson is one our best. Referral earn you BIG CREDIT on your account. So bring them into the family. - Terrence Spires VP Customer Relations - Loganville Ga
The staff is knowledgeable and courteous. They are prompt and eager to explain their process. They are a reliable & professional company.
Thanks you so very much - As a service company we love to get these reviews. The ladies and Gentlemen that work so hard to deliver these services don’t get the recognition they should very often. If you should think to respond to this - We would love to know which person(s) took such good care of you so we may add this to their files. Spread the word to your friends and we will apply $100 credit to your account for each person that gives Team Pest USA an opportunity to service their home. Terrence Spires - VP Customer Relations - Alpharetta Ga.
We have used TEAM PEST USA for 2 and a half years. They are always very careful to not do damage to any landscaping when checking their baits. A tech found money and left it in the service bag on the door... VERY HONEST... GOOD JOB TEAM
Im so glad to hear this - We pride ourselves with quality Employees. Please share with us WHO your Tech is so I can rely this to them.
1/30/2013 Update: Over the last few days I've been in contact with Mr. Spires and he assured me over and over again that he understood the reasons for my concerns and that he was working to regain my trust. I do looking forward to giving Mr. Spires and Team Pest USA all due opportunities to resolve my concerns; mistakes do happen and he has expressed his commitment to making me whole. I have been impressed thus far with his followup. I will update in a few months with all 5 stars hopefully. 1/23/2013 - I paid $450 to this company to setup rodent monitoring at my home. Two months later I found out that the rodent boxes that were sitting around my home was never baited. I had to purchase additional bait and traps out of my pocket to capture the rodents. Very unethical company. Buyer Beware!!!
Mr. Rowley - I wanted to see if we have met your expectations and re evaluate Team Pest USA as a 5 star company. THANKS SO MUCH - I will Work Hard for a 5 star rating! UPDATE - I wanted to thank you for reaching out to me Mr. Rowley. With no excuses - I will fix this issue at Team Pest USA expense for the remainder of the year. You have $300 of service left on the year and I have credited this off the account. As you know I personally stopped out to the house after I had a meeting with my staff about your concern. In addition to the remainder of the year at no expense - I have also approved to have Jimmy Don seal up a few holes around the foundation at NO CHARGE (a $300 value) A few Pipes and Gaps I noticed upon my inspection. If you need anything please call me personally from here on out! 678-794-7117. If you feel so inclined a 5 Star Rate will be appreciated sir!
Randy Peal and Jeramiah McQueen have been our two techs and they do an awesome job!! Never have call backs, just compliments!! Thanks you guys!
Wonderful News - Seems like these two need some praise at our next OFFICE meeting! Referral pays you $100 in credit on your account. Call office for details - Terrence Spires Atlanta GA
I hired team pest to remove a squirrel from my attic. They initially succeeded, though they failed to properly seal the hole by which the squirrel had entered my attic. Consequently, the squirrel re-entered my attic through the improperly sealed hole. When I notified Team Pest, they told me they would remove it, but I would have to pay again (their website says "We guarantee our work.” “If you find pests in your home after our treatment, we will take care of it at no extra charge."). Ultimately, Team Pest agreed to fix the problem without an additional charge and admitted Team Pest failed to seal the hole properly. Still, when the Team Pest technician came out to fix the problem, he sealed the hole while the squirrel was in my attic, trapping the squirrel in my attic. For the past four days I have repeatedly called the account representative and the office to try to get someone to come out to free the trapped squirrel, but Team Pest is unresponsive. Meanwhile, one squirrel is furiously trying to escape my attic while another squirrel is outside the house trying to chew a hole through which the trapped squirrel can escape. I have yet to speak to anyone who seems concerned for the fact that my house is being damaged because of the numerous failures of Team Pest. Further, no one has shown any urgency to correct the mounting mistakes of Team Pest.
UDATE - I am still awaiting you call to see how things are gonig and to earn that 5 star rating! Please call me to reconsider your review! My records show we showed up right away with your concern! I had an email form Tiffany to conrim the conversation we had with you to address this and we were out there right away!678-794-7117 Terrence Spires VP Operations
We were ripped off in the amount of 1400.00 because they can't handle bed bugs obviously. They returned NINE times and only increased the strength and problem with these pests. Now I turn to a true solution with another company based on heat and NOT chemicals completely.
Dear Customer - We have now been several months and I would like to earn that 5 star rating form your family!**UPDATE** June 11/2012*** After a thorough investigation into this matter I have uncovered the following: As the VP of Customer Relations - My records show Team Pest USA going over the call of duty on our agreement for Bed Bugs and in addition provide free services after the fact and were still willing to do so for one full year ( I even extended that to him until December of 2012 at no expense) and he has still denied us to do so. As soon as I have been given firm approval of the satisfactory result from the BBB and Mr. Crippen I will process the request for refund have been able to show that after the original service back in 8/3/11. At which time we set up service with a Ms. Sue Ford which I believe is the tenant of Mr. Crippen. The address mentioned on the BBB Complaint is his Billing address. Our records show no revisits to the tenant’s home until December 12 2011. (Over 4 months later) Our normal treatment warranty is 90 days which is the norm in the industry! At which time we actually re service for free. We even came back out again on December 21 2012 at no charge. At this time we had not heard any complaints nor have I been able to see any calls into our office for treatment requests until May 8th 2012. (This is 5 months later) again over the 90 days from the last treatment which was free of charge at that time! After I received a complaint on KUDZU.COM I responded and had never heard back until I was given this request from the Owner of the company. At which time a called Mr. Crippen promptly. Had him address his concerns and his wishes to us for a full refund. I conveyed to Mr. Crippen that I am a trainer for the Department of Agriculture and after a lengthy educational conversation on Bed bugs and his agreement with Team Pest USA (his actually tenant had the signed agreement with us that Mr. Crippen paid for) he still explained to me that he wanted a full refund to help pay for the loss he would encounter in the future and potentially later if his tenant moved out, I asked Mr. Crippen to stop the HEAT plan and allow us to retreat for him one more time and explained that even the other company supplying the Heat treatment would only be a 90 day guarantee! He then email me back to say - I was P***** (curse) him off and asked that we not interrupt the other company from doing the HEAT treatment. In closing The Owner is willing to refund a total of $200 to Mr. Crippen for his inconvenience and that is all we are prepared to offer. In addition on May 8th 2012 We have recorded that Jimmy Don Murray was sent to the home after a request for re-service was asked for again (after 120 days form the free services provided in December we completed) at which time we did require a new fee. The renter told us she was not paying for it that the owner would have to do this.
So far we have had excellent, professional, knowledgeable, perfect customer care. The pest inspector did a great job and I am sure this will continue. Thank you Team Pest USA
We appreciate your business - Tell a freind SAVE $100. Like us on Facebook. Terrence Spires Atlanta Ga VP Operations
I have used Team Pest USA for both terminte & pest Control since 2006. They have technicians like Jim McLaine who thourghly inspect my property quarterly and apply the correct solution for that visit. The pest contol is an outside solution but Jim always asks if I need any spaying on the inside. He willingly inspects inside the house to ensure that I am pest free before leaving. It is professionals like Jim who keep me coming back year after year.
Wonderful news! Thanks so much - James is a valued employee
From the office staff to the termite inspector, James McLane, I received great service. This recommendation is not solicited, but earned. Mr. McLane is very knowledgeable in his profession. He was very clear and patient in his explanation of each phase of the termite inspection. I previously had a contract with one of the better known companies, but did not receive the high level of customer service provided by TEAM PEST USA. I would recommend this company to others.
Wonderful news! Thanks so much for your business.
We had our pest control service treatment completed on Saturday by James Mclane and wanted to let you know how pleased we are with the service received. He was more than willing to take the time to explain my concerns about some new bugs I had been seeing in our back yard from some recent yard renovations. We have been a long time customer with Team Pest USA and recently my youngest son purchased a home and we got him to sign up with your company as well. Way to go Team Pest USA!!!
Wonderful news! We appreciate your buiness! Dont forget with Christmas around the coner you can svae $100 off your service by referring your freinds! Call office for more details - 404-985-4444 - Regards Terrence Spires VP Operations
I must say I have been disappointed with Team Pest USA. We have spent $$$ on pest control methods that have not solved our problems. But last month, I met our new technician, Mark Hogan. I told him of my disappointment and our pest problem. Mark went right to the areas that needed treatment and he stayed (it was late in the evening too) and treated those areas to my satisfaction. I just saw him on Friday and he did the same thing with no regards to the hour of the day. And for the first time, I am confident that our pest problems will soon be eliminated thanks to Mark Hogan. God bless you, Mark!!!
We are so glad to hear of your pest problems going away. Please contact me to discuss the past issues in more detail. 678-794-7117. I would like to help getting your rating up.
I renewed my annual contract for $300 since my house was on the market and given current condition was not moving. 3 weeks after renewing, I received an offer on the house. The buyer did not want to transfer the contract, so I requested a refund. The manager told me they have a no refund policy, which is ridiculous since they haven't provided any service and have no written contract indicating there is a no refund policy. Do not go with this company - there are plenty others out there that treat you better. I'm looking at options to get my money back.
We did do a refund - Please redo the POST Ms. Durkin. Thanks so much
We were having a really bad time with FLIES in our bathroom and did not know where they were coming from we had just moved into our new house. James McLane came by and with in 15min. he found and removed a dead animal from our attic,treated the house, and gave us some very helpful tips. I highly recommend TEAM PEST USA and James McLane
He has a NOSE for those types of things!