High Priority Plumbing And Services Inc

(678) 729-7920 www.highpriorityplumbing.com... »

1114 Brett Dr SWConyers, GA 30094   map »

Business overview

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • 9:00am
  • 1:00pm
  • SUN

Green Credentials

Updating your existing toilets to high efficiency toilets will reduce your water consumption and will save you money on your water bill.

Reviews

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Live up to their name!, 11/19/2014

Our service man kept us posted on his arrival time, arrived as we expected. It took him only minutes to determine we needed a replacement of our disposal and he quickly located a new disposal in his... well supplied truck.He then installed and tested the new disposal, ran over recommended maintenance steps,thoroughly cleaned up and was back on the road. Total repair time was less than 30 minutes. I HIGHLY recommend this company--they truly live up to their name.

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Great Plumber!, 10/15/2014

High Priority was sent to us by our home warranty company - AHS. Eric was knowledgable and kind - taking the time to explain to me what was wrong, how he was going to fix it, how proper operation... looked/sounded, and offered suggestion on how to troubleshoot problems in the future.

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Linked Review

lanik

Reviews: 3

3 Trips and Problem Not Resolved

I contacted my home warranty company about a sewage backup problem, and they sent a technician from High Priority. While he was very nice, he did not have the proper equipment to fix my issue. They couldn't send anyone else until the next day. This means we couldn't use water for over a day. Having 2 children, this makes life painful. The next day another technician came out and temporarily fixed the problem. He did not use any equipment (camera, etc.) to verify it was resolved. A few days later, we had sewage backup again. It seems all he did was move the stoppage further down the line. After calling them again, they sent the first technician. Once again, he could not remove the blockage. We had to get another company out, who then located the problem using a camera, and removed the issue with a stronger piece of equipment (water jet). It was very frustrating knowing this company lacked the proper equipment (water jet) and didn't bother to take the time to locate the problem.

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nstewart

Reviews: 5

Live up to their name!

Our service man kept us posted on his arrival time, arrived as we expected. It took him only minutes to determine we needed a replacement of our disposal and he quickly located a new disposal in his well supplied truck.He then installed and tested the new disposal, ran over recommended maintenance steps,thoroughly cleaned up and was back on the road. Total repair time was less than 30 minutes. I HIGHLY recommend this company--they truly live up to their name.

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tdrake25

Reviews: 1

Great Plumber!

High Priority was sent to us by our home warranty company - AHS. Eric was knowledgable and kind - taking the time to explain to me what was wrong, how he was going to fix it, how proper operation looked/sounded, and offered suggestion on how to troubleshoot problems in the future.

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1mahon1

Reviews: 1

Great Experience

Eric Jenkins with High Priority represented his company well. He stayed beyond what he had to to fix what he was contracted for. Great quality and value!

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neua0001

Reviews: 2

WARRANTY REPAIR

High Priority sent Chris W. out work on our problem and he had it resolved in no time. Thank you much

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MikeCynthia

Reviews: 1

Professional, Courteous, Efficient Plumber

I was pleasantly surprised with Chris Whitmore this morning. He arrived on time, resolved my problem, and was extremely efficient, courteous, personable, AND professional! I recommend High Priority for a garbage disposal problem, or any plumbing problem.

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TeLa73

Reviews: 1

Couldn't of ask for a better experience!

They were on time, in uniform, and very professional! It takes a lot for me trust any service technician due to the lack of service from other companies in the past but these guys are amazing! Thanks High Priority Plumbing.

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gtreater

Reviews: 1

High Priority Plumbing Made It Right

After a poor initial experience where High Priority had some breakdowns in their customer service process, they corrected a bad experience and provided quality service. Hats off to Corey for accepting his company isn't perfect, addressing my problem, and winning me back. I would use them again

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ANadi

Reviews: 5

Horrific Customer Service

High Priority Plumbing was sent out to our house as part of our home warranty contract with AHS. The problem was not covered by the warranty so the company gave us a quote for them to make the repair (a leaking water main line between the street and the house). This was for an ACTIVE leak to the house that had caused our water bill to be almost $700. The tech said they could make the repair ASAP, he quoted us a reasonable price, and they even had a coupon for this exact type of work on their website. My husband and I then spent the next TWO WEEKS calling the company every single day trying to schedule them to come out to make the repair. Every day they gave us the runaround and promised to call us back to schedule. We never once received a return call (it has now been over 3 weeks). The last time I called them the lady said they weren't sure if they could even do this type of work. If that is the case, WHY did they give us a quote for it, WHY is there a coupon for this type of work on their website, and WHY didn't they tell us this immediately rather than over TWO WEEKS after they gave us the quote, during which time we have an ongoing active leak costing us money and causing secondary damage? The people I spoke with on the phone (daily) were very nice, but this type of customer service is absolutely absurd.

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kosburn1

Reviews: 1

Simply "Outstanding!"

My husband and I have very much appreciated the work and exemplary professionalism provided by Mr. Brian Simpson and his High Priority Plumbing and Services team in resolving an ejector pump issue that we experienced in our home recently. We would also like to extend special kudos to technician, Mr. Darrell Holley, for his selflessness and dedication in researching the problem and expeditiously rectifying it for us. High Priority was outstanding in managing such a complex project in an efficient and cost effective manner. Mr. Holley arrived on short-notice and took the time to explain explicit details so that we understood every step in the process. Their pro-active collaboration and problem-solving ensured the project was completed within budget and on-time. We look forward to working with Mr Simpson and his team of professionals on any new projects that may occur in the future. For now, we would just like to personally say, “thank you” and commend them for a job well done. Kim and Tim Mableton, GA

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Herschelsmom

Reviews: 1

Early Arrival, Problem Fixed Quickly

Had leaking pipe leading into water heater. Called Home Warranty and was referred to HP. John was even early for the window of time I was given due to a cancellation. He assessed the issue and had it repaired quickly. No more leak and dripping mess! Very friendly and nice :)

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kisalem5

Reviews: 1

Prompt Service, great service.

HP Plumbing was referred through my home warranty plan and I could not be happier with the timely response and level of service. Darin came sooner than the appointed time and handled my clogged sink quickly.

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suwaneemomof2

Reviews: 2

Great customer service!!!

Priority Plumbing was selected by our home warranty company to check out a leak in our rental's bathroom. They were both prompt and extremely friendly (Chris Whitmore was the lead tech called out). Upon looking at the stained ceiling, they immediately determined that it was NOT a plumbing issue since there was no plumbing running over the site of the stain. The technicians then looked in the attic and confirmed their initial suspician that the leak/stains were most likely related to the AC unit or some other single occurring incident. They even offered to call the warranty company to switch my ticket to an AC unit so that I wouldn't have to pay the deductible twice. Overall th

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actennis

Reviews: 22

Wasted a couple of days waiting around...

Hello! why come to fix something when you don't come with the parts? Is it so much to ask what part/brand name/problem and come with what you need... (I waited 3 hours the first time they came ) The technician came and didn't fix it. Said he didn't have the part he needed. Said he used that part at the jobs earlier that morning. Then said he would come back. They never called to reschedule. So you have to follow up. The second guy came 3 days later... we waited all day again... He gave me a hard time about not being there since I ran out for a quick errand after waiting all day for them. Told him I'd be there in 2 minutes... He came to fix another problem - not the original problem that we called about. He said there's nothing wrong with the original problem & they can't fix it. They also refused to install something for us when I had told the first guy 3 days before. Don't waste your time waiting around for these people. If they know what they are doing, they sure are not showing it. They are unprofessional, unfriendly, and unhelpful. Wasted 2 of my days waiting for them & they didn't fix the problem we original called about.

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blackstar678

Reviews: 1

Don't waste your time, they will do it for you...

After giving me a way overpriced quote to repair a broken pipe under my driveway I decided to file a claim with my insurance company. My insurance agent needed an itemized invoice, as is standard policy when filing a claim for home repairs. After two weeks of daily calls to this company, High Priority never followed through with what they promised. This was a colossal waste of time. I called Xpress Drain Cleaning Services and could not have been happier with them. They came out the same day, gave me an itemized quote as requested. Surprisingly, the quote was over $1000 cheaper than what High Priority was charging. I can not attest to the quality of work done by High Priority, since I never had the chance to hire them due to their unresponsiveness. However, I can attest to their business practices and comparative pricing...both of which I found to be subpar.

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bfoxworth

Reviews: 1

Great company

I have had High Priority come to my home several times, the last being a new hot water heater. They are thorough, on time, courteous, and dop a GREAT job. The people I have worked with (Denise, Brittany, Gabriel, Ronald and several others) are very polite and GET THE JOB DONE. Barbara Foxworth

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