Team Pest USA has been providing industry leading treatment methods for termite protection and pest control in Atlanta since 1971. Family owned and locally operated, we treat our customers like our neighbors, because that's what they are. When you call, you will not be connected to a call center across the country. Your call will be answered by a real person in our office in your own city.
Our Atlanta pest control materials and methods are at the top of the industry, and we also ensure.. that they are safe and environmentally friendly for our valued customers and their families. We work hard to provide a level of service that our customers feel proud of, proud enough to tell their neighbors and friends and know they will be taken care of also.
Team Pest USA understands that it takes happily involved customers and their word of mouth for our business to continue to grow. We believe that a high level of service starts with a company's employees. We hire only dependable Atlanta exterminators that you the customer will be able to count on to provide you with the best service possible. We run background checks and drug tests on every one of our employees. We also equip each one of our Atlanta pest control trucks with GPS tracking, so that we can easily keep you updated on the status of your treatment.
Not only do we strive for our customers to feel satisfied and secure, but our employees as well. By providing a stable working environment, and constantly training and educating our employees about the ever-changing Georgia pest control industry, we know that our customers will be treated with the highest level of service, while becoming educated at the same time. Our goal is to protect your home and family safely and efficiently. Through the solid foundation we have built for the past 35 years in the Atlanta pest control industry, we ARE 'America?s Pest Prevention Team!'
Better Business Bureau Accredited. Licensed & Insured. Proud sponsors of Putting UNITY into COMMUNITY http://www.cai-georgia.org/; State Certified Trainer for the Dept. of Agriculture; Wild Life Certified
* 24-Hour Service Available
Green Committee Members of Putting UNITY into COMMUNITY http://www.cai-georgia.org/
Team Pest USA of Loganville, GA. is a very professional, Wildlife Company whose employees Mark Johnson team leader; Josh and Jimmy are very dependable, knowledgeable and competent in all areas of... this service. We recently hired them to complete the bat exclusion process, cleanup and repairs that were not done in a proper manner by another company. They were very capable and kept us informed every step of the way. The communication with each of them was very effective and helped to ease our mind after the unsatisfactory encounter that we experienced with another company. They possessed a great deal of integrity and went over and above the required work to ensure that everything was done correctly. I have a great deal of respect and gratitude for Mark Johnson who communicated in a very professional manner throughout the process with me. When I meet someone with the degree of integrity that these employees have I feel that I have to tell someone what a great job that they are doing.VIEW MORE »VIEW LESS »
I had a Groupon and setting the appointment was really easy and conveinent Mike Merhib was right on time for the appt. Extremely knowledgeable, thorough and professional and very nice. I cannot... recommend them highly enough. I will definitely use them again.VIEW MORE »VIEW LESS »
We had our pest control service treatment completed on Saturday by James Mclane and wanted to let you know how pleased we are with the service received. He was more than willing to take the time to explain my concerns about some new bugs I had been seeing in our back yard from some recent yard renovations. We have been a long time customer with Team Pest USA and recently my youngest son purchased a home and we got him to sign up with your company as well. Way to go Team Pest USA!!!
Wonderful news! We appreciate your buiness! Dont forget with Christmas around the coner you can svae $100 off your service by referring your freinds! Call office for more details - 404-985-4444 - Regards Terrence Spires VP Operations
Happy with the company so far although I have needed to call a few times with questions about my account. I am always referred to Tiffany....who doesn't return phone calls and that's becoming a little annoying.
WOODY71 - I wanted to follow up and see what we had to do to EARN 5 starts on your account. Call me on my cell - 678-794-7117. We appreciate your business!If this continues please call me personally - 678-794-7117 - Terrence Spires VP Customer Relations - This will be addressed today!
We appreciate the friendly service we get from Team Pest USA. Nate Harris does an excellent job! He represents the company well.
Nate the Great is on the Rise! Thanks for the business debi77 - Tell a freind and get $100 credit on your account when they sign up! Terrence Spires Atlanta GA VP Operations
Team Pest -- and Andrew in particular -- are the best. They come on time and regularly, and also come for "extra" treatments quickly if needed. We had an issue with ants a few weeks ago, and Andrew came out within a day or two -- he spent an hour figuring out where they were and taking care of the problem. He wouldn't leave until he and I were both satisfied that the ants were gone.
Home Run - Thanks so much! We adore your business!
charlie is absolutely the best pest control service tech i have ever had on my property. He is honest, knowledgable, and super nice. I would not have any one else handling my pest control problems.
Wonderful news! He does brighten days! Tell a pal and get $100 Credit on your account!
Randy Peal and Jeramiah McQueen have been our two techs and they do an awesome job!! Never have call backs, just compliments!! Thanks you guys!
Wonderful News - Seems like these two need some praise at our next OFFICE meeting! Referral pays you $100 in credit on your account. Call office for details - Terrence Spires Atlanta GA
Charlie Van Meter gave me a very reasonable price on a termite treatment that i am seriously considering. He was very profesionl, nice and courtiouse.
UPDATE - Dear V.I.P What can we do to earn 5 stars? Great job Charlie - VeryImportantPerson, let me know what Charlie can do to earn a 5 Start - Terrence SPires 678-794-7117
Our technician,Ward Saunders has excellent customer service skills. He is prompt, friendly, explains what he is doing and answers all my questions. With a smile!
Wonderful NEWS! Great Work Ward - Remember Debborah - If you refer Ward has more clients close to you and YOU will get $100 credit on your account fi they sign up. Cann office for details. Terrence Spires Gainesville Ga 678-794-7117
I've been using Team Pest for about a year now and have been very happy with my technician, Andrew. He is always cheerful and does a good job.
We appreciate your business! Please refer your freinds - earn $100 for each client that signs up with us. Call office for more details - Terrence Spires VP Operations Loganville Ga
Thank you Nate Harris for taking such good care of our pest care needs and always going above and beyond. We appreciate your concern and thoroughness in getting the job done well.
Great Nate! Wonderful news - Dont forget to tell a pal in your neighborhood too. It will be worth $100 in credit if they sign up!
Our homeowners association hired them to get some flying squirrels out of a condo bldg. Their work and service was so bad that we had to hire a second company to come behind them and do the job right. Two other pest control firms reviewed their work and said our bldg. was still like swiss cheese, not sealed as they claimed. After many months, much poor customer service and misrepresentation, we fired these guys. Compare bids carefully -- clearly they were low bidder because they didn't plan to completely seal the roofline like their competitors do. They lied or gave condescending answers, skipped appointments and did a shoddy job. I've never had such a miserable experience with any type of contractor!
After much research - I have uncovered that we actually - Discounted some of the issues you had in the begining. We were told the problem was to the satisfaction of the board. We never found anything to trap. I am wondering if your other VENDOR employed (we all seem to know one another in this business) trapped anything either as of yet. The good news it that since none of us caught anything it should appear that the problem was fixed! Please reconsider reposting the evaluation and ask the Mgt Company to call me and or the BOARD. Terrence Spires Atlanta Ga Team Pest USA Vp Operations 678-794-7117
Our experience with Team Pest USA has been very good for the year we've had service. The quarterly services are timely & the company is quick to send out a service technician when pest problems pop up occasionally. Mr. Nate Harris visited us yesterday to take care of some pesky ants that had made their way into our kitchen. Not only was he prompt & speedy with the service, he was also sweet to explain what he was doing to my curious 2 & 4 year old children.
The Great Nate strikes again! Tell a pal and get $100 credit towrds you next bill. Call the office for details
Everything about this company drives me crazy. They showed up to do my quarterly pest control when nobody was here and as a result didn't get the basement and somehow missed the army of sweet ants marching all over the side of the house. Good luck calling them (if you live in Marietta/Roswell anyway). They ask where you live and transfer you to the person that 'handles' that area, and not once has she ever answered the phone. I've called them quite a bit - at least 10 times. They've tried 3 times now kill the yellow jackets I have in my yard. They promised to come back with a fumigator and suit, charged me $235 for it, and came back and tried the exact same treatment that has failed twice already. The termite guy drove down my front lawn instead of the driveway and pretended nothing happened. I've left 2 messages with office manager who has yet to call me back. If the termite stations weren't already installed I'd cancel these guys in a heartbeat. I still might, if I can get somebody on the phone.
Dear Mr. Perez - Please call me - I wanted to see how the service went and if we were able to fix your concerns to earn a 5 star rating! Please call me as soon as you get this so I can research the account and see what needs to be done to satisfy your concerns. Terrence Spires VP Cutomer Relations Atlanta Ga 678-794-7117
After fighting loosing battle with fleas for nearly six months, we called a flea company that was recommend by our vet. This company touts itself as being completely green, their product is "safe for humans and animals" and came with a one year guarantee. We discovered after this company left that their product was definitely not safe for animals, as we started finding dead baby possums in our basement. It turns out that they were living in our crawl space and the critters brought thousands of their flea friends into our home with them. The flea company refused to honor their warranty and, of course, we now had a possum problem. Within hours of finding the possums, we had five different wildlife companies to our home. A number of them saw our desperation and saw an opportunity to take advantage; some quoting rates as much as double their printed prices, due to the flea infestation. A gentleman from Team Pest USA, sat and simply talked to me about our issues and sharing his experience and expertise. He also agreed to match the lowest quote that we had received from a competitor. He told me that a co-worker, named Daniel P., would be taking over our case. I cannot say enough good things about Daniel. He has been courteous, knowledgeable, and thorough. He has gone far out of his way to make this process as convenient for us as possible, offering to come by late in the day, early in the morning, or on the weekends, when he could be home with his family.
Wonderful - NEWS! Glad we could help! Refer us to get $100 credit on each pal that signs up with us! Terrence Spires Team PEST USA ATLANTA GA
We were ripped off in the amount of 1400.00 because they can't handle bed bugs obviously. They returned NINE times and only increased the strength and problem with these pests. Now I turn to a true solution with another company based on heat and NOT chemicals completely.
Dear Customer - We have now been several months and I would like to earn that 5 star rating form your family!**UPDATE** June 11/2012*** After a thorough investigation into this matter I have uncovered the following: As the VP of Customer Relations - My records show Team Pest USA going over the call of duty on our agreement for Bed Bugs and in addition provide free services after the fact and were still willing to do so for one full year ( I even extended that to him until December of 2012 at no expense) and he has still denied us to do so. As soon as I have been given firm approval of the satisfactory result from the BBB and Mr. Crippen I will process the request for refund have been able to show that after the original service back in 8/3/11. At which time we set up service with a Ms. Sue Ford which I believe is the tenant of Mr. Crippen. The address mentioned on the BBB Complaint is his Billing address. Our records show no revisits to the tenantís home until December 12 2011. (Over 4 months later) Our normal treatment warranty is 90 days which is the norm in the industry! At which time we actually re service for free. We even came back out again on December 21 2012 at no charge. At this time we had not heard any complaints nor have I been able to see any calls into our office for treatment requests until May 8th 2012. (This is 5 months later) again over the 90 days from the last treatment which was free of charge at that time! After I received a complaint on KUDZU.COM I responded and had never heard back until I was given this request from the Owner of the company. At which time a called Mr. Crippen promptly. Had him address his concerns and his wishes to us for a full refund. I conveyed to Mr. Crippen that I am a trainer for the Department of Agriculture and after a lengthy educational conversation on Bed bugs and his agreement with Team Pest USA (his actually tenant had the signed agreement with us that Mr. Crippen paid for) he still explained to me that he wanted a full refund to help pay for the loss he would encounter in the future and potentially later if his tenant moved out, I asked Mr. Crippen to stop the HEAT plan and allow us to retreat for him one more time and explained that even the other company supplying the Heat treatment would only be a 90 day guarantee! He then email me back to say - I was P***** (curse) him off and asked that we not interrupt the other company from doing the HEAT treatment. In closing The Owner is willing to refund a total of $200 to Mr. Crippen for his inconvenience and that is all we are prepared to offer. In addition on May 8th 2012 We have recorded that Jimmy Don Murray was sent to the home after a request for re-service was asked for again (after 120 days form the free services provided in December we completed) at which time we did require a new fee. The renter told us she was not paying for it that the owner would have to do this.
Terrence (VP)left a response to my post to call him. I did on Tuesday. I have not heard from him. I also left a message with Tripp, I believe is the store manager. No response. I still have rodents that are getting in my crawl space. Ron came out on Tuesday to check the traps. nothing. he didn't change them out.. add fresh bait, NOTHING... he left .. can you believe that? i have a horrible rodent problem, PAID the initial fee, paid the yearly guarantee and he comes out and leaves without changing out anything OR looking around to see where they are getting in my crawl space.. He tells me they only 'control' the problem .. Thats not what i paid for and leaving traps and coming back for them and them being empty and then walking off ISN"T CONTROLLING ... Our phone lines went dead today. Uverse will be out here tomorrow. The wiring for our phones are in the crawl space .. Unbelievable
6/4/12 UPDATE! We will be back out tomorrow to finish up! Looks like we will have everything back to normal! We have personally met with this family at their home. Walked the crawl space and inspected the issues of RE-Entry. The warranty is in full effect and we are addressing the issues - NO CHARGE. I will update more once we have put eveything back to their satisfaction! Terrence Spires