Jim Ellis Automotive now sells the plug-in electric car from Wheego! We have dedicated an entire program to eco-friendly cars on our lots. check us out at http://www.jimellisgreen.com
I recently purchased a 2014 Mazda3 from Mr.Dick Whitney. Mr. Whitney explained all the different options for the vehicle, he was extreamly knowledgeable and helpful. The entire staff were great. It... was a pleasure doing business with Mr. Whitney and the team. I will definitely recommend Jim Ellis Mazda and Mr. Dick Whitney to everyone I know looking for a new vehicle. Thanks AgainVIEW MORE »VIEW LESS »
I bought a vehicle from Jim Ellis back in October 2013 and felt like I got a great deal and great service. I returned last night expecting the saleman I had an appointment with to help us make a... trade into another vehicle. No such luck...we got to the dealership on time but were handed off to another salemans while our original salesman (who we had appointment with) left to deliver a car. Long story short, we found a vehicle we liked and were passed off again (3rd saleman in one visit) to a salesman introduced as a "certified professional" who had no idea of what we had discussed up to that point who offered us two thirds the actual value of our trade toward the full price of a new vehicle. All the while, a gaggle of salemen sat around the counter in showroom yucking it up and carrying on like a bunch of middle school kids. Seriously? What happened to the dealership I visited less than 8 months ago? It's doubtful Mr Ellis will read this post, so will copy in a letter to the dealership owner. As for all the great posts, they must have a full time review poster working around the clock giving them stellar reviews.VIEW MORE »VIEW LESS »
Great Experience!! Professional staff , no pressure , overall great time . I will buy ALL my cars from here
My family has bought 7 cars from you over the years. We have always been very satisfied with your service and the good deals you offer. You've only been beat on price one time over the years, and looking back I would have paid the $400.00 more to buy from you rather than Bill Heard (now out of business). Very satisfied with our purchase. As long as you keep offering the products we want at the best price, we will buy all our cars from you.-Andrew Stuart
"Three (3) words or rather 1 name, Vladimir! Vladimir! Vladimir! He is the best! Clone him. He takes care of me as a customer & he takes care of my car. Over the 3 years, I feel like I am at the right place at the right time getting my car serviced. He demonstates how customers expect & want to be treated. He is smart, knowledgeble, efficient, courteous, patient, and delivers the results through the service center with good communication. I drove my car on a 2 hr trip and could feel the difference in how it drove. There is a level of comfort & satisfaction having your car fixed, taken care of, and working properly. (Oil change, tire rotation, brake light replaced, keys fixed, & speed odometer fixed) Thank You Again, P.S. Recently at a gas pump, a mother & her daughter in a BMW asked how I liked my Mailbu. I said, "I loved it"! She & her mom had just taken a test drive @ Jim Ellis in a Malibu. I had a 10 minute conversation answering their questions about why I liked my car. I remember telling them how great you guys at Jim Ellis are. They will take care of you & you will be in good hands. My Malibu purchase was the best car experience ever.--Chip Ayers"
"I have had my Genesis for over a year now and had it serviced at Jim Ellis four times. The service folks at Jim Ellis have always been a pleasure to deal with. I can find no fault with their service and would highly recommend Jim Ellis for your auto needs.--Brent Eastwood"
DO NOT BUY FROM JIM ELLIS!!! Hershell Marshall head of customer service is a joke. This guy couldn't satisfy a customer if his life depended on it. HORRIBLE EXPERIENCE!
We first went to Jim Ellis in February 2009. The sales person Walther was very professional and helpful. We were about to purchase a car from him then. Unfortunately, work-related circumstances intervened and put our life on temporary hold. We re-visited Jim Ellis a few weeks ago. Walther was then busy processing the sales of another client so he referred us to Virginia Baxter, who was extremely helpful. We appreciate that both Walther and Virginia did not strong-arm us to buy immediately. We also appreciate that Jim Ellis was flexible in negotiating the trade-in value of our Accent. The Finance Manager was also professional and straight to the point. We have also used Jim Ellis Hyundai for servicing for our past car Accent and very, very happy with your service people. Jim Ellis is tops in our book!!!! Big commendations to Virginia, Walther, Mr. Baxter who also helped us in getting our new car ready for us to drive home, and theFinance Manager. The sales process went very, very smoothly. We did not feel any stress at all, and had peace of mind (worth a million bucks!) in making this purchase. We thank the good Lord for leading us back to Hyundai for our car purchase. Praise God for His blessings! -
The experience that I received during and after the purchase of my new 2010 Camaro was nothing short of WORLD CLASS! Never in my life have I ever expereinced such quality service when buying a car! Everyone treated me with respect and made me feel comfortable and right at home. Regie Stagmaier sold me my car and if there is a more down to earth and quality individual selling cars out there, I would sure like to meet them, because quite frankly, there is not! Mike, the finance manager made my wife and I very relaxed while finalizing the sale of our new car. He is the best I have experienced in this area as well. If you live anywhere in the Atlanta area and are thinking about buying a new car, think no further than Jim Ellis Chevy, trust me, I went to two other dealerships before I came to Jim Ellis, so I know first hand what it is like to have a red carpet rolled out for me. Jim Ellis flat out ROCKS! Sincerly, Scott Freeman...
Many people dread the purchase of a new car and I'm included. Do not enjoy the haggling process, but my experience was very pleasant. From the test drive(s) to the final signing it was made easy and enjoyable. We had a figure in mind for the car we wanted and it was met by management without a hassle. Greg was very helpful and attentive and you knew he wanted to help make the purchase as simple as possible. There were two items missing (net and cargo tray), but they were ordered and I received both in less than a week. Thank you very much, Brent Dady"
I took my wife's 2005 Santa Fe in for a routine maintenance checkup. The Jim Ellis service department recommended we go ahead and get the timing belt and other drive belts replaced; which we did. (over $1,000 for the final bill) One week later, my wife is driving the vehicle when it began making what I can only describe as a "screeching" noise. She immediately pulled into a service station and called me. I drove her car to Jim Ellis Hyundai's service center and they took a look. I was told 30 min later by their service department that one of their techs (Mike) put a drive belt on "incorrectly" (their word not mine). A bit concerned, they said the belt was replaced and there would be no charge. The vehicle was fine for only one more week. Then, the same scenario occurred as my wife was driving -- except this time pieces of shredded driving belts were coming off. We got the vehicle into Jim Ellis Hyundai for the THIRD time. Turns out "Mike" put on other belts on incorrectly -- from the original service they recommended. The work done (or not done, in this case) was negligent and endangered the safety of my wife *twice* while driving; because the service staff at Jim Ellis Hyundai had someone who clearly should not have been working on an automobile replacing my wife's timing and drive belts. All we got from Jim Ellis' Service Staff -- and Wesley Ellis (Jim Ellis' son and GM) -- was to just be thankful they serviced the car at no cost after the first mishap.
Joseph was the most courteous, friendly, honest, and all round good service representative that I've encountered at Jim Ellis Hyundai; and I have been bringing my car(s) there for 3 years. It is the experiences like these that ensure my wife and I will continue to return to Jim Ellis Hyundai for our future car purchasing needs.-- Jake Seim"
The good news about JEM is that they sell reliable, unflashy cars that manage also not to be boring. (100,000 miles lifetime warranty? Sign me up.) The service department will hook you up with a loaner for free and takes appointments, which means that you won't be sitting around for two hours while "they hook it up to the computer". But calling ahead is a must. The bad news is that they haven't figured out that the whole car salesman schtick gets old. Dude had the cojones to say to me that the MPV he wanted to sell me was "the minivan with soul of a sportscar." No, man, it's a minivan. It's a good, reliable, spacious, reasonably priced minivan with some features to make the roadtrip a whole lot easier. It has nothing to do with sports cars. Also, this dealership is pretty easy to get to from anywhere in the A, because it's pretty close to the perimeter. I'd go back.
Service advisors are the JIM Ellis Dealership in the eyes of your customers when they arrive at the service desk. I have been favorably impressed with their technical knowledge and their customer service attitude each time I visit. Pretty soon the customer gravitates to the advisor that stands out, much as selecting a doctor. My selection has been Ms Mueller. She seems very knowledgeable about the vehicles and I have observed her demeanor with other customers in addressing their concerns. She represents you well, and seems to handle each customer's concerns with the care that you advertise. I also appreciate the ability to converse with the service technician that will be performing the repairs to my vehicle if I desire. I truly appreciate their ability and training ---much as a surgeon. I hope you are recognizing these folks as your "front line" and treating them accordingly! Ken Gillespie"
Once again -- Robyn was able to diagnose my problem on the phone. This time it was a biggy (brake light switch) and she made me come in immediately. Once there, she was quick, efficient and very friendly!!!!! I love seeing Robyn when I go for my service calls. We are looking to buy another Hyundai -- service is part of the reason. Cindy H We ended up with a a second Hyundai!!
The check engine light on my 2004 Mazda MPV came on and I brought it into Jim Ellis Mazda. I had some issues with the prices and the stuff that I felt should be repaired under some Mazda recall bulletins, and they were very nice about working with Mazda corporate on coverage for recall items, and got Mazda to pay for it rather than it coming out of my pocket. They are not condescending to women (I run into that sometimes at auto repair places), and I think that I was treated well as a loyal and repeat customer. Just make sure when you need stuff repaired, you do some hunting on the internet so you know what stuff should cost. Jim Ellis is fair to an educated customer.
They were great with the customer service. I know that great service is hard to come by. So they are at the top of my list now.
The service department at Jim Ellis Hyundai has always impressed me with their professionalism and good service. Their prices are fair and they have free WIFI access in their waiting area.