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North Fulton Pest Solutions
72
reviews
1867 Mcfarland Parkway
Alpharetta
,
GA
30005
Phone:
(678) 668-8329
Fax:
(770) 740-0482
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Website:
www.NorthFultonPestSolutions.com
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North Fulton Pest Solutions
North Fulton Pest Solutions : Pest & Animal Control, Alpharetta, GA
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MorrisButtermaker
Reviews:
2
This is MorrisButtermaker's TrustRating, which is based on both the number of reviews MorrisButtermaker has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful MorrisButtermaker has been to the Kudzu community.
Posted on 11/7/2011
Be Prudent - confirm all details
I called NFPS to rid my attic of squirrels. They really try to oversell 'full exclusion' which has no replacement value, only to re-trap, and the person you
see initially you never see again - its handed off to others. I wanted just a single trapping, and roof repair, which I was told they have a 'roof crew'. Well on the first trapping they were at my neighbors sharing my problems and offering them a deal to inspect. The roofing guys are just the critter
trappers, that simply screwed flashing over the hole. I am now dealing with a
roofer to finish professionally, have asked NFPS for a reasonable refund to
cover the roofing expense.....with no reply to date. Just confirm the scope to your problem, ask questions, Be ready for a heavy upsell, with bait and switch services.
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North Fulton Pest Solutions replied on 12-08-2011
Our goal at NFPS is to not only trap wildlife, but also keep wildlife from routinely re-entering a structure. Customers receive the option of full exclusions, but that choice is theirs. Our trapping services do NOT carry an ongoing guarantee. We can’t guarantee against re-entry if entry points aren’t sealed off. When we perform a full exclusion, it’s backed by our LIFETIME RENEWABLE GUARANTEE. If re-entry occurs during the guarantee, we provide additional trapping and correct any defect in work at NO CHARGE! The inspector was the Wildlife Division Operations Manager. He doesn’t normally perform the work but is responsible for training crews, overseeing jobs, and performing quality control. The inspector is the primary contact for the customer. We don’t perform roofing or claim to have a roofing crew. We perform exclusion services, including sealing off rooflines where the roof decking doesn’t meet the fascia board (what gutters are attached to). We leave roofing to professional roofers just as roofers leave wildlife services to us. We routinely inform others of wildlife problems in their neighborhood and offer COMPLIMENTARY INSPECTIONS while we’re there. Exclusion work consists of sealing off rooflines with rust resistant, heavy gauge, metallic material. Our crews are professional wildlife technicians and licensed trappers. Prior to performing work, an inspection report with a description of the work to be performed and an estimate is provided to every customer. If a full exclusion is NOT performed, the customer is required to sign a waiver acknowledging that they understand the scope of work and that NFPS does NOT guarantee partial exclusion. While we respect the customer’s decision to choose partial exclusions, we ensure that the customer knows that such services do NOT carry a guarantee. Because the customer chose not to receive a full exclusion and signed a waiver for a partial exclusion/trapping, this customer acknowledged that these services were NOT guaranteed. Upon completion of service, this customer signed a completion form acknowledging NFPS performed the services to his satisfaction. Had the customer contacted our office expressing his dissatisfaction, we would still have returned to make adjustments to work we performed. This customer did NOT give us an opportunity to resolve concerns, but demanded a refund for work he had someone else perform. As the owner, I take every customer’s concerns personally. We attempted to contact this customer on numerous occasions. I personally attempted to contact this customer and received no response. While we don’t claim to be perfect, we strive to be each and every day and will continue to serve our customers to the best of our ability. Based on our overall customer satisfaction, Kudzu reviews, and the reputation we’ve earned, we are confident that our services are some of the very best in our industry. We feel these are false allegations made towards our company.
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ChicagoKirk
Reviews:
2
This is ChicagoKirk's TrustRating, which is based on both the number of reviews ChicagoKirk has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful ChicagoKirk has been to the Kudzu community.
Posted on 2/9/2013
Termite renewal
Be careful, not all companies have as strong and unconditional a warranty/guarantee as North Fulton. It's also comforting to do business with a company like this registered with the BBB with such strong ratings. After my booster termite treatment I had concerns due to a misunderstanding and forgetfulness on my part. I won't bore you with the details. The key is they were alarmed I might not be 100% satisfied and immediately reached out! It's nice to see some companies are still dedicated to service, follow-through, and customer focus. I thank Darren for his quick and solid work. The technician was professional, courteous, timely, on schedule, efficient, friendly and neat. The 100% guarantee for repair or replacement of property if termites attack gives peace of mind without the exceptions typical elsewhere. I've been a customer for over a decade!
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IrishMistRoswell
Reviews:
1
This is IrishMistRoswell's TrustRating, which is based on both the number of reviews IrishMistRoswell has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful IrishMistRoswell has been to the Kudzu community.
Posted on 2/2/2013
Wonderful service
Brad and his team came out to help us with a roof rat issue. They set traps & caught all the rodents. I had them fix any points of entry including metal sheathing on my roof at the gutter line. They were fast, courteous & knowledgable about pests. I'm now on their quarterly pest control maintenance plan and haven't seen any bugs in the house since either! Would highly recommend Brad & the guys at NF Pest Solutions!
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phtucker
Reviews:
3
This is phtucker's TrustRating, which is based on both the number of reviews phtucker has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful phtucker has been to the Kudzu community.
Posted on 10/24/2012
Updated Review: Can't get it right
I had some initial communication issues with N. Fulton when I first paid them to do an exclusion on my home in 2012. When that happened the owner was quick to call me and make sure everything was taken care of. At that time I was happy. It's been several months since then and I have just found that rats have gotten back into my house. When I called to have someone come out I was told their computer was down and they would call me back as soon as it came back up. They never called. I called the next day and was told it would be next week until someone could come. So now I have to live another week with live rats running around in my house and have little expectation that they will fix the problem when they do come. They've been to my house 4-5 times now and still don't seem to know how the rats are getting in. I honestly believe they are good folks and they are always very nice but they don't seem to have anyone qualified enough to resolve these persistent rodent issues.
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marilyn12774
Reviews:
2
This is marilyn12774's TrustRating, which is based on both the number of reviews marilyn12774 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful marilyn12774 has been to the Kudzu community.
Posted on 10/14/2012
Annual Termite Renewal
Darren and Eric demonstrated the utmost professionalism when completing my annual renewal (which included a retreatment). They made suggestions that actually saved me a few dollars, which always welcomed! I expanded my pest contol services by North Fulton Pest Solutions several years ago due to owner Joseph Edwards' commitment to customer service, quality, value and integrity.
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cgolden0703
Reviews:
1
This is cgolden0703's TrustRating, which is based on both the number of reviews cgolden0703 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful cgolden0703 has been to the Kudzu community.
Posted on 9/13/2012
Responsive and Effective
I called Brad at NFPS upon recommendation from friends who own a property management company in Atlanta. I thought I had "a" mouse. After an exhausting week of trying to catch it, I gave in & called Brad. He was out to my house within 1 day & spent 2 hours on my property analyzing the potential points of entry for the roof RAT infestation I unknowingly had. Traps were set immediately & all possible points were sealed (roof to crawl space) within a few days. It took 5 weeks, but 17 trapped rats later, my house is now rodent free. And I have learned that there is never just one - don't wait to call! Brad was extremely responsive and available via phone and text whenever needed.
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