Madison Seating

(888) 704-3435 www.madisonseating.com

220 Mill AvenueBrooklyn, NY 11234 map it »

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Business overview

Rentals

  • Bedroom Furniture
  • Children's Furniture
  • Home Office

Kudzu's "Best Of" Winner

2012

Hours of Operation

  • MON
  • 12:00am
  • 12:00pm
  • TUE
  • 12:00am
  • 12:00pm
  • WED
  • 12:00am
  • 12:00pm
  • THU
  • 12:00am
  • 12:00pm
  • FRI
  • 12:00am
  • 12:00pm
  • SAT
  • 12:00am
  • 12:00pm
  • SUN
  • 12:00am
  • 12:00pm

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Visa

Languages Spoken

  • English

Reviews

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Worst. Service. Ever. Total scam., 12/26/2012

Complete con artists here. I ordered 2 chairs during a free shipping promo and had them shipped to HI where I live, which their site let me do. Days later they tell me they do not ship to HI (yet... their site let me pick it and showed "Free Shipping!" when I did). A few emails of them telling me it was a mistake didn't help. Then the sale ended and the chair price dropped by $270! Their site then said shipping to HI would be $350, a difference of $80...meaning, their mistake would have only cost them $80 to correct but "Susan" who listed herself as a "Supervisor" on her email said they canceled my order and can't ship to HI. I called Susan and after she yelled and screamed at me on the phone without letting me talk I asked to talk to her manager and she said (after pausing a lot) that she didn't have one and she was the owner of the company. Right... supervisor of the call center or owner? Which is it? She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. I'd stay away from this place...even if you don't care about their crap service the fact that all they do is raise prices to have a free shipping sale should be enough. Total rip off here.

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Awesome Site!!, 11/10/2011

So happy I stumbled upon this site! The prices were so low I thought it was too good to be true, but I got my items so quickly and they were just as I expected. Quality was fantastic, furniture... was breathtaking, and the service was so accommodating it was a pleasure doing business with them. I was very pleased at the rate at which my package arrived and with the fact that the company had staff members who were amicable and didnít mind my constant need for updates. I had a great experience and would definitely recommend Madison Seating to friends!

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Linked Review

ayykayy

Reviews: 1

Awesome Site!!

So happy I stumbled upon this site! The prices were so low I thought it was too good to be true, but I got my items so quickly and they were just as I expected. Quality was fantastic, furniture was breathtaking, and the service was so accommodating it was a pleasure doing business with them. I was very pleased at the rate at which my package arrived and with the fact that the company had staff members who were amicable and didnít mind my constant need for updates. I had a great experience and would definitely recommend Madison Seating to friends!

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More Reviews

Matcoland

Reviews: 3

Worst. Service. Ever. Total scam.

Complete con artists here. I ordered 2 chairs during a free shipping promo and had them shipped to HI where I live, which their site let me do. Days later they tell me they do not ship to HI (yet their site let me pick it and showed "Free Shipping!" when I did). A few emails of them telling me it was a mistake didn't help. Then the sale ended and the chair price dropped by $270! Their site then said shipping to HI would be $350, a difference of $80...meaning, their mistake would have only cost them $80 to correct but "Susan" who listed herself as a "Supervisor" on her email said they canceled my order and can't ship to HI. I called Susan and after she yelled and screamed at me on the phone without letting me talk I asked to talk to her manager and she said (after pausing a lot) that she didn't have one and she was the owner of the company. Right... supervisor of the call center or owner? Which is it? She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. I'd stay away from this place...even if you don't care about their crap service the fact that all they do is raise prices to have a free shipping sale should be enough. Total rip off here.

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tein917

Reviews: 1

Great web site

"I ordered five pieces of bedroom furniture. All pieces were delivered within ten days of order (drop shipped from manufacturer). No damage, so I can't comment on their return procedures. They had the best prices on the internet for Coaster furniture."

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ChaTaw

Reviews: 1

Greatest Shopping Experience!

Madison Seating is the best site I've seen that sells such quality furniture for such low prices! I purchased a sofa from them and was amazed at how accurate their website was in describing their products. The customer service was excellent and were availabile conveniently to answer any and all of my inquiries. I had a great experience working with them, and would definitely recommend to fellow shoppers.

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marks43

Reviews: 1

Great site

great products and greater prices. they price match. furnished my backyard in my florida home and subsequently purchased a few office chairs. very helpful reps too.

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louism213

Reviews: 1

Madison Seating Rocks

" actually had a great experience with Madison Seating. Seeing these bad reviews compelled me to post a great one. I ordered a dining table with four dining chairs from madison seating, received it very quickly, and in great condition. i searched high and low for this dining set and saw it on many websites - and not only was madison seating the lowest price but they also helped me try to find a matching piece for my dining room. their customer service is amazing, they send prompt e-mails and update the customer on EVERYTHING. you never have to wonder what's going on with your order there! i only have positive things to say about my experience with madison seating and i would highly recommend them to anyone looking for a trustworthy online shopping experience. thanks for listening!"

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UpsetCustomer2011

Reviews: 1

Ridiculous

I ordered a desk that was being sold on the Madison Seating website for $343. I had found the same desk on another website for about $15 cheaper but preferred the more professional looking Madison Seating website and went with them instead since they claimed they price match. My order was placed on a Friday but by Tuesday I had an email stating that they were not able to get the item and had canceled the sale. I checked the website Thursday just to see if it was still listed and found the same desk selling for $389... So they cancelled my order and raised the price. Great customer service!!

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deniss

Reviews: 1

This furniture website is TOTAL SCAM

This furniture website is TOTAL SCAM !!! NEVER EVER BUY ANYTHING FROM THEM !!! Not professional, treating their customers like...i even don't have words to describe it. I'll tell you why . The 90% of my shopping that is online shopping . and bying in madisonseating.com that was the WORST EXPERIENCE in my entire life! I ordered a leather sofa from Madisonseating about two weeks ago they told me that i will get my order in 10 bussines days. Yesterday i called to confirm my delivery and to verify that the items I wanted were in stock. because i'm not living at this house it's my summer house and I need to go there to meet delivery guy. Lady that answer the phone was completely RUDE. I was told that my order was NOT IN STOCK. THEY CANCEL MY DELIVERY AND NEVER LET ME KNOW ABOUT THIS!!! They never called me to let me know... If i wouldn't check my email i never found out about cancelation ! so i losing more than two week's time, which was very critical to me. Because i was buying this sofa for my kids that they would have place to sleep while we are in our summer house. they ruined my plans for this summer. Such a web site doesn't have right to sell online at all.

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mikesz

Reviews: 1

Great Site

From all the sites madison Seating was the best price and the shipping was great thank you madion seating for my chair

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gregmainford9986

Reviews: 1

Best

Great products, Great customer service. Ordered a dining room set - a table, 4 chairs, and a china cabinet. Got every single piece very quickly. everything was in great shape, exactly as described. Set looks great in my dining room!!

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ESTHERinvites

Reviews: 1

best online furniture company

HIGHLY RECCOMEND!!!!!! GREAT 30 DAY FULL MONEY BACK GUARANTEE!!!!!!! i got a office chair that didnt end up fitting in my kitchen, and they took it back with no problem!! i was so fond of their service that I ordered a bedroom set from them afterwards, cant wait!!

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margo927

Reviews: 1

LOW PRICES AND HIGH QUALITY SERVICE!!!!!

Great transaction!!! Ordered a dining room set and was extremely pleased with the quality and perfectly matching description! everything matched, down to the dimensions of the chairs. Susan was extremely patient, kind, and helpful as she helped me pick out the set and offered me all the options available. very quick to contact me with confirmation e-mails, always answered my e-mails within 24 hours, and very efficient service. Madison Seating is the place to shop!

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Christjk

Reviews: 1

Incompetent!

I had a very similar experience, SL. We ordered a couch that took a month to get to us. It came damaged and we had to send photos to them. It took another month to have the piece replaced, and the broken couch is still sitting in our condo! I generally do not bother to write bad reviews for companies but madisonseating.com is absolutely horrendous! Michael, one of the service agents is consistently rude and unapologetic. Louis, the manager is always "on vacation", and Susan continues to argue that this incident is not the company's fault! They are currently threatening to charge us if we throw this piece away, and REFUSING to pick it up!!! I am appalled that such a company is allowed to continue to exist. Save yourself the aggravation and find another retailer.

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SFShopper

Reviews: 1

Save yourself the grief

Horrible customer service! I bought a lamp, it came broken and now am being pushed around by them!I have made attempts to comtact them only to get a different message each time. They have not offered to replace. They have told me that the manufacturer will review. I had to send them pictures and now I am being told it will be taken care of by another facility. Avoid them and shop anywhere else. I have never had this kind of experience before!

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