Houser Heating & Air Conditioning Heating & Air Conditioning

Houser Heating & Air Conditioning

148 Reviews

(678) 374-3269 www.houserhvac.com » View Website »

Business overview

Houser Heating & Air Conditioning is a full-service heating & air conditioning company. We supply all of your HVAC system repair, maintenance & replacement needs for all makes & models of HVAC equipment. We are dedicated to providing our customers with quality service at competitive prices.

At Houser Heating & Air Conditioning, we stand behind all of our work. We guarantee your repairs are done correctly or we will remove the parts we installed & refund 100% of your money. We guarantee,.. for the next 6 months, if you have problems with the repairs from our visit, we will return & diagnose the problem at no charge. We guarantee the specific repairs on the invoice for 2 years or we will repair it again for free. We guarantee the equipment we install will perform as we stated. If, during the first 12 months after the installation, it does not heat or cool to your satisfaction, we will make it perform correctly or we will remove it & return 100% of your investment.

Our technicians will diagnose your repair needs and give you a Flat Rate Price that is the EXACT price of that repair. Before any work begins, our techs will fully explain your repair and replacement options. YOU decide what is best for YOUR home. There are NO surprises.

Our slogan says it all - "Specializing in integrity to our Customers".

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Service Area

  • Alpharetta
  • Buckhead
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Decatur
  • DeKalb County
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newton/Rockdale County
  • Norcross
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • Stockbridge
  • Stone Mountain
  • Tucker
  • VA Highland/Morningside
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AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Mobile Home Units
  • Purifiers & Allergy Control
  • Rooftop Units
  • Ventilation

Services

  • Emergency Installation & Repair
  • Estimates
  • Inspecting & Testing
  • Installation
  • Maintenance & Tune-Up
  • Repair
  • Replacement & Conversion
  • Retrofitting

Brands

  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Credentials

We are recognized by the Better Business Bureau as an A+-rated company that you can trust. We have had no unresolved complaints against us since Houser Heating & Air began.

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • 9:00am
  • 5:00pm
  • SUN

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Personal Checks
  • Visa

Year Established

1987

Documents

[PDF] Choosing the Right Contractor

Green Credentials

Houser Heating & Air sells & installs high efficiency HVAC systems using the new ozone-friendly Puron (R-410A) refrigerant. Puron, unlike many Haloalkane refrigerants, does not contribute to ozone depletion. We highly recommend & sell EnergyStar-rated equipment. We recycle all metal materials - steel, aluminum, and copper. Our technicians are EPA certified and trained in the proper handling and disposal of R-22 (Freon). All R-22 (Freon) is recovered and not released into the atmosphere.

Languages Spoken

  • English
  • Spanish

Reviews

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Prompt, Courteous, Professional and Knowledgeable, 7/31/2015

Yesterday, we were in need of both a/c's to be fixed. Mr. Houser was referred to us. We called and expected to be put on a wait list. To our surprise, he called us back immediately. He was able... to come by personally the same day since he had an appointment near by! He asked a few questions about our systems and got straight to work. In less than an hour both systems were working! Please call him for your heating and A/C needs. He was prompt, courteous, professional and knowledgeable. Everything you want and need in a company. I highly recommend Houser Heating & Air Conditioning!

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Positive Experience, 5/07/2015

I've had used Houser Heating & Air services for many years and I would highly recommend them. Gary Houser is courteous (e.g., removing their shoes before entering the house), honest and transparent,... quick and knowledgeable, and always take the time to educate me on what's going on. He gives recommendations for service without pushing it. Sincerely; The Gomes-Johnson Family

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Videos & Photos

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Photos (9 photos)

  • Heat Pump
  • Gas Piping
  • Duct work Repair
  • AC Repair
  • AC Installation
  • Houser Heating & Air Conditioning is a GREEN Company!
  • The very nature of our business is energy efficiency and indoor air quality.
  • Houser Heating & Air Conditioning offers a wide range of Air Conditioning products and services.
  • Houser Heating & Air pride ourselves on our commitment to customer satisfaction.


Heat Pump

Linked Review

58SKorczyk

Reviews: 1

Furnace & Air Conditioning Installation

Houser was willing to adapt thier service times to get my unit installed on a timely basis that worked with my schedule. Installer was very helpful and informative after the unit was installed to help me understand its operation.

Houser Heating & Air Conditioning replied on 12-08-2011

Thank you for your review. We all enjoy doing what it takes to satisfy our clients. We never will take for granted that you always have a choice. We appreciate choosing us. Gary

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CWiseCooper

Reviews: 1

Prompt, Courteous, Professional and Knowledgeable

Yesterday, we were in need of both a/c's to be fixed. Mr. Houser was referred to us. We called and expected to be put on a wait list. To our surprise, he called us back immediately. He was able to come by personally the same day since he had an appointment near by! He asked a few questions about our systems and got straight to work. In less than an hour both systems were working! Please call him for your heating and A/C needs. He was prompt, courteous, professional and knowledgeable. Everything you want and need in a company. I highly recommend Houser Heating & Air Conditioning!

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MSHENSON

Reviews: 1

edited...

After much conversation, Gary and I are working together to resolve our issues and my problem with my AC...

Houser Heating & Air Conditioning replied on 06-25-2015

Thank you so very much. It is great when we can come together, even under different opinions, and make things work out for the best of both parties. I am so grateful for the open doors of communication and good will with my clients. Gary Houser

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TkaaJohnson

Reviews: 1

Positive Experience

I've had used Houser Heating & Air services for many years and I would highly recommend them. Gary Houser is courteous (e.g., removing their shoes before entering the house), honest and transparent, quick and knowledgeable, and always take the time to educate me on what's going on. He gives recommendations for service without pushing it. Sincerely; The Gomes-Johnson Family

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OLAmom

Reviews: 2

Consistent Excellence

We first called on Houser HVAC 12 years ago and, since then, have trusted them for all HVAC needs. Mr. Houser and his technicians offer the best customer service we have ever experienced. From a full system installation, to minor repairs and yearly system checks, Houser HVAC can handle all your HVAC needs. Most recently, we called with a very time sensitive issue and Mr. Houser, himself, came to our house that very afternoon. We highly recommend Houser HVAC!

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OneCust

Reviews: 4

Terrible Service and Scam

Houser company installed brand new heat pump system Dec 4 of 2014 and I paid $4200 of total price. About 7 months later my AC suddenly stop working. I called Gary and he sent me a technician to fix the problem. The problem was clogged drain line. The tech asked me to pay $75 trip charge. I refused to pay because I was still in 1 year part and labor warranty which include trip charge. There was no explain or restriction said that won't cover by warranty if it cause by drain line clogged. I believe, drain line cleaning was part of new installation and don't think they never did. Gary got angry and text me "Don't call me for another warranty issue". I was scared. A few week later text him back "If you can explain me clearly, will pay" and was about to pay. A few days later the drain line got clogged again and it causing to stop the AC. The same technician came to my house and fixed it. He charged me $75 from last time and $120 labor this time. I am still in 1 year warranty period but I paid. After that I needed to replace AC filter but the filter won't fit. The technician cut the drain line too short this time it blocking the filter gate (attached photos). I called Gary but he didn't believed me. I was really frustrated and told him "take the unit back and give me my money". On their statement has money back guarantee. Gary told me "never call or text me for anything" I text him to fix the problem and I won't ask money back. No answer. Now I need to spend extra money to fix it

Houser Heating & Air Conditioning replied on 07-21-2015

The truth comes hard when it doesn't match a narrative you want to make up. The truth is that Mr. Yang insisted I install an a/c last summer. I did, yet in the fall he complained the a/c did not heat. Yes, you heard right. He complained I did not treat him right even though I removed the a/c and applied 100% of the money from the a/c job towards installing the heat pump system. Sounds different the way I tell it. Nobody I know would have taken that loss in absorbing his mistake in his choice of equipment. When his drain got clogged, he refused to pay for a service call even when I charged him no labor. I told him beforehand of the charge and when he stole the service was when I told him not to call me anymore. Everything is an argument with him and several calls for each argument. When his drain needed more attention, he declared he wanted me to remove the system and give him his money back. That is a huge exaggerated request for one drain problem that is in his house... Not in the equipment. He told me he agreed once again to pay for the service. Would most people avoid this crook? I sent the tech out hoping to win him over to honest business. No such luck! He did pay but argued about everything from global warming to having to pay for services rendered. The drain line is the same one he has had since the house was built yet he wants to blame me. He is not capable of changing a filter so I told him to call someone who is capable. He started dropping "F" bombs so I told him I wasn't going to talk to him anymore and I had to block him from calling my cell but he still tries to torment me. I believe he should see Dr. Phil to get his mind straightened out. I wish him and his problems on nobody I know.

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Croonjr2

Reviews: 2

Kudzu does it again!

Quick response, professional and honest service. In short, I switched on the AC, absolutely no response, I feared the worst. Mr Houser looked it over, found the problem in seconds. Quick repair, didn't even need parts. This is my go to company from now on. I recommend this company to everyone looking for honest, professional service.

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Completely

Reviews: 1

A True Honest and Integrity Company

I was so impressed with Mr. Houser professional service and his personality. Before Mr. Houser came to my home, I had another company to come and check out my two units and I was told that I needed two new units that was going to cost me $8,000.00. It was something in my spirit that did not set right. The minute Mr. Houser showed up at my home I knew this was a honest and trustworthy man. He told me that I did not needed two new units and all I had to do was to change my filters. I was a little low on Freon on my small unit. When Mr. Houser left my home, he had saved me $7,805.00. He could had tried to take the advantage of me like the previous company tried because of my lack of knowledge of this issue, but because he is a man of integrity he did the most honest thing he could. My wife and children was so please they all clapped their hands for him. Good job!

Houser Heating & Air Conditioning replied on 11-26-2014

My first standing ovation! We had a great time with that. Thank you for allowing me to be of service to you.

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mesha1

Reviews: 2

Honest, Goes Above and Beyond

I have read most of the reviews for Houser Heating and Air and agree with most of them. I have been with Gary since he started his company. Houser has taken care of all of the air conditioners (2) and gas heaters (2) since I purchased the house 30 years ago. They installed a new heat pump and gas heater to match 2 years ago, which makes 3. They also told me that the previous units were undersized for my house. It took 2 days but they stayed until the units were working which was midnight. This year he recommended I install dampners in the ducts since in the winter the downstairs gets cold. When I get the money I will have them do the work. I have had no problems with Houser and have recommended them to 2 other people and they were also pleased with their work. If you need work done call them they are very nice and honest.

Houser Heating & Air Conditioning replied on 11-26-2014

Thank you for your kind remarks and your many years of being our client. We are successful because we have the best clients.

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howard39

Reviews: 1

Very Reliable

Needed to upgrade my humidifier. Called Houser and in a short period of time the installation was completed. Good price and excellent service. Nice people to do business with. Howard

Houser Heating & Air Conditioning replied on 11-26-2014

Thank you. You are nice to work for. You make it easy!

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DaCoach

Reviews: 1

Amazing Service

A few days after new years, our heater decided to go out. After polling my friends, several referred me to Gary Houser. I called in and within three hours, he was there. He diagnosed the problem very quickly, and the repair took no time at all. Hands down, this was the best experience I have had with a heating and air professional.

Houser Heating & Air Conditioning replied on 11-26-2014

Thank you. I am very happy to have resolved your difficulties in a quick and painless fashion.

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SS1017

Reviews: 2

Incredible Service

We woke up Christmas morning with no heat, and a temperature of 55, and even though I hated to call, I called the emergency number and left a message. Gary Houser called back within the hour, and was at our house by noon Christmas Day. It's this kind of great service that brings me back over and over. Not only have they serviced our systems, I also had them replace our upstairs air conditioning in 2012. I only have good things to say about this company.

Houser Heating & Air Conditioning replied on 11-26-2014

I was very pleased to have been able to help in that urgent matter. I am grateful for clients like you. You keep me in business all of these great years. Thank you!

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PXAlpha97

Reviews: 2

Excellent Service!

I recently encountered an issue with my heating system so I looked on Kudzu and found Houser Heating & Air Conditioning. Based upon their rating I decided to contact them and frankly I'm glad I did. They came out, diagnosed the problem and had it fixed in no time. Very professional, I highly recommend and I will certainly use them for all my HVAC needs in the future.

Houser Heating & Air Conditioning replied on 11-26-2014

Thank you for your comments. I'm glad you found us on Kudzu. We look forward to serving you again soon.

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CheesyPeaches

Reviews: 2

A Real Professional

Mr. Houser was extremely professional and courteous! He was able to resolve an issue with a water heating flue that was caused by the builder. I love the fact that he goes the extra mile to get things done. :-)

Houser Heating & Air Conditioning replied on 11-26-2014

Thank you for your kindness and good review.

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Federaldy

Reviews: 2

Extra mile

Had issue with Air unit,turns out was no problem. Wayne sent out a very professional crew and they did a superior job. Was more than i had hoped for. Yes he did go the extra mile on this one!

Houser Heating & Air Conditioning replied on 11-26-2014

We all are very grateful to serve your needs. We are here for you, our esteemed client.

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Carolotta

Reviews: 4

Opinion Changed

At first I thought that this was a H&A company I could hang onto. Then after the initial visit I had nothing but trouble with them. Their techs didn't know what they were doing and we had to wait for them to come back to fix the simple problem or on another occasion they "jury rigged" the equipment until they could come back later and charge me more to fix it. I never called them back. My unit runs fine.

Houser Heating & Air Conditioning replied on 05-19-2013

I sure wish I knew who you are and what truthfully happened. I count 3 visits you spoke of. I have not had more than one tech since December, and between us we haven't had one warranty call, much less the quantity you make up. We don't rig anything and we don't charge more than the initial job charge quoted when we get authorization from you. I have 34 years experience and he has 16. We know very well what we are doing. Is it that you couldn't get something for free that inspired you to write this untrue slander? I take my reputation very seriously, and our customer service is excellent.

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