Maid Brigade

(281) 469-3939 maidbrigade.com »

9215 Solon Road # D-4Houston, TX 77064   map »

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Great Company, 9/24/2014

I have used other cleaning services over the years, but Northwest Maid Brigade far exceeded my expectations. They are 'Certified Green Clean' which is an additional plus. I like that they show up on... the same day and time each week and that it is the same team of ladies. They know what I like to have done and where everything goes when they are finished. Over the past 8-9 years these wonderful people have done a number of little 'extras' for me. When they leave, my house just sparkles! I have, and will continue to, recommend Northwest Maid Brigade. My team, Team 2, is the BEST!! People who complain about the work done or not done and the price of the service should take some things into consideration. First, how much is your time worth per hour? How long does it take you to clean your house to Maid Brigade specifications? How much do you pay for cleaning supplies? You need to factor all these costs in to determine if you are getting a fair price. These people are paid more than minimum wage, but do you want minimum wage/unbonded workers with keys to your house? And second, did you sit down with the owner of the franchise and tell them, specifically, each and every thing you wanted done while they were in your home? Don't expect these ladies to be mind readers. Go room to room and show/tell EXACTLY what you expect to see when they are finished. Then there are no surprises. Like I said, I love Northwest Maid Brigade!

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Spring Cleaning for Christmas, 12/06/2011

I had my house "spring cleaned" by Maid Brigade for Christmas on Saturday and I'm so thrilled! It's so clean! I was leary at first because their prices are a little high, but I hired them and... crossed my fingers and I'm glad I did. They spent 3 1/2 hours in my home. Probably the best part is they vacuumed all the walls and blinds and dusted the areas I don't get to, so hopefully it's going to cut down on the dust accumulation for a while. I highly recommend this service as they worked very hard. My only negative comment would be a film left by their cleaning supplies on my Quartz countertops... but I can't really hold that against them because it happens to me, too.... Thank you Maid Brigade, my Christmas season will be even better for me because I have a clean, clean house and I didn't have to do it! :-)

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Linked Review

sheltiemama

Reviews: 1

Spring Cleaning for Christmas

I had my house "spring cleaned" by Maid Brigade for Christmas on Saturday and I'm so thrilled! It's so clean! I was leary at first because their prices are a little high, but I hired them and crossed my fingers and I'm glad I did. They spent 3 1/2 hours in my home. Probably the best part is they vacuumed all the walls and blinds and dusted the areas I don't get to, so hopefully it's going to cut down on the dust accumulation for a while. I highly recommend this service as they worked very hard. My only negative comment would be a film left by their cleaning supplies on my Quartz countertops... but I can't really hold that against them because it happens to me, too.... Thank you Maid Brigade, my Christmas season will be even better for me because I have a clean, clean house and I didn't have to do it! :-)

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CynthiaF

Reviews: 1

Great Company

I have used other cleaning services over the years, but Northwest Maid Brigade far exceeded my expectations. They are 'Certified Green Clean' which is an additional plus. I like that they show up on the same day and time each week and that it is the same team of ladies. They know what I like to have done and where everything goes when they are finished. Over the past 8-9 years these wonderful people have done a number of little 'extras' for me. When they leave, my house just sparkles! I have, and will continue to, recommend Northwest Maid Brigade. My team, Team 2, is the BEST!! People who complain about the work done or not done and the price of the service should take some things into consideration. First, how much is your time worth per hour? How long does it take you to clean your house to Maid Brigade specifications? How much do you pay for cleaning supplies? You need to factor all these costs in to determine if you are getting a fair price. These people are paid more than minimum wage, but do you want minimum wage/unbonded workers with keys to your house? And second, did you sit down with the owner of the franchise and tell them, specifically, each and every thing you wanted done while they were in your home? Don't expect these ladies to be mind readers. Go room to room and show/tell EXACTLY what you expect to see when they are finished. Then there are no surprises. Like I said, I love Northwest Maid Brigade!

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by karenjhunt at Citysearch

Worst Maid Service I have ever used!

I hired them to clean only the downstairs part of my house. I was quoted $180 but after the 4 1/2 hours of cleaning, I was charged $320. It was a very poor job, and a great deal of items were still left dirty and untouched. I called and requested my ""satisfaction guarantee"" for them to come back and finish... especially since I was charged twice what I was quoted, and got no return phone calls for over a week. I had schedule for weekly cleaning and one week later, no cleaning service. They completely forgot. Once we finally connected again, they told me it was too late to come back for my satisfaction guarantee re-cleaning. I told them I would file a complaint with the Better Business Bureau and they were completely unconcerned. Not customer service friendly, what-so-ever. After that, I hired The Cleaning Authority. They were absolutely AWESOME. They quoted a price and stuck to it. They spent the same 4 1/2 hours as Maid Brigade, but in this case, my house was clean and beautiful once they finished. Nothing was missed. The people were highly professional, and they even had a supervisor come over after the cleaning to investigate the quality, which is their standard policy. So far, I've had The Cleaning Authority over twice and plan have them come by weekly. Night and Day difference in companies.

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by drawdc at Citysearch

Stole our check?

My wife wrote them a check and 2 days later that same check number showed up at a Walmart for over $1400! I can only deduce that the check was altered by someone at the service and used. The owner was very reluctant to call me and when he did he was very rude and said it wasn't his problem, refused to discuss it and hung up on me. We recovered the money from the bank but I had to spend over $1000 having my entire house rekeyed since they had a key. He was so abrupt with me it made me even more suspicious. They are extremely expensive and their work had deteriorated but we thought they were safe. It doesn't do any good to be insured and bonded when you don't take any responsibilty. Bad news.

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