Maid Brigade

(281) 469-3939 maidbrigade.com

9215 Solon Road # D-4Houston, TX 77064 map it »

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Spring Cleaning for Christmas, 12/06/2011

I had my house "spring cleaned" by Maid Brigade for Christmas on Saturday and I'm so thrilled! It's so clean! I was leary at first because their prices are a little high, but I hired them and... crossed my fingers and I'm glad I did. They spent 3 1/2 hours in my home. Probably the best part is they vacuumed all the walls and blinds and dusted the areas I don't get to, so hopefully it's going to cut down on the dust accumulation for a while. I highly recommend this service as they worked very hard. My only negative comment would be a film left by their cleaning supplies on my Quartz countertops... but I can't really hold that against them because it happens to me, too.... Thank you Maid Brigade, my Christmas season will be even better for me because I have a clean, clean house and I didn't have to do it! :-)

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Worst Maid Service I have ever used!, 3/13/2011

I hired them to clean only the downstairs part of my house. I was quoted $180 but after the 4 1/2 hours of cleaning, I was charged $320. It was a very poor job, and a great deal of items were still... left dirty and untouched. I called and requested my ""satisfaction guarantee"" for them to come back and finish... especially since I was charged twice what I was quoted, and got no return phone calls for over a week. I had schedule for weekly cleaning and one week later, no cleaning service. They completely forgot. Once we finally connected again, they told me it was too late to come back for my satisfaction guarantee re-cleaning. I told them I would file a complaint with the Better Business Bureau and they were completely unconcerned. Not customer service friendly, what-so-ever. After that, I hired The Cleaning Authority. They were absolutely AWESOME. They quoted a price and stuck to it. They spent the same 4 1/2 hours as Maid Brigade, but in this case, my house was clean and beautiful once they finished. Nothing was missed. The people were highly professional, and they even had a supervisor come over after the cleaning to investigate the quality, which is their standard policy. So far, I've had The Cleaning Authority over twice and plan have them come by weekly. Night and Day difference in companies.

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Linked Review

sheltiemama

Reviews: 1

Spring Cleaning for Christmas

I had my house "spring cleaned" by Maid Brigade for Christmas on Saturday and I'm so thrilled! It's so clean! I was leary at first because their prices are a little high, but I hired them and crossed my fingers and I'm glad I did. They spent 3 1/2 hours in my home. Probably the best part is they vacuumed all the walls and blinds and dusted the areas I don't get to, so hopefully it's going to cut down on the dust accumulation for a while. I highly recommend this service as they worked very hard. My only negative comment would be a film left by their cleaning supplies on my Quartz countertops... but I can't really hold that against them because it happens to me, too.... Thank you Maid Brigade, my Christmas season will be even better for me because I have a clean, clean house and I didn't have to do it! :-)

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by karenjhunt at Citysearch

Worst Maid Service I have ever used!

I hired them to clean only the downstairs part of my house. I was quoted $180 but after the 4 1/2 hours of cleaning, I was charged $320. It was a very poor job, and a great deal of items were still left dirty and untouched. I called and requested my ""satisfaction guarantee"" for them to come back and finish... especially since I was charged twice what I was quoted, and got no return phone calls for over a week. I had schedule for weekly cleaning and one week later, no cleaning service. They completely forgot. Once we finally connected again, they told me it was too late to come back for my satisfaction guarantee re-cleaning. I told them I would file a complaint with the Better Business Bureau and they were completely unconcerned. Not customer service friendly, what-so-ever. After that, I hired The Cleaning Authority. They were absolutely AWESOME. They quoted a price and stuck to it. They spent the same 4 1/2 hours as Maid Brigade, but in this case, my house was clean and beautiful once they finished. Nothing was missed. The people were highly professional, and they even had a supervisor come over after the cleaning to investigate the quality, which is their standard policy. So far, I've had The Cleaning Authority over twice and plan have them come by weekly. Night and Day difference in companies.

  • Overall
  • Quality
  • Service
  • Value

by drawdc at Citysearch

Stole our check?

My wife wrote them a check and 2 days later that same check number showed up at a Walmart for over $1400! I can only deduce that the check was altered by someone at the service and used. The owner was very reluctant to call me and when he did he was very rude and said it wasn't his problem, refused to discuss it and hung up on me. We recovered the money from the bank but I had to spend over $1000 having my entire house rekeyed since they had a key. He was so abrupt with me it made me even more suspicious. They are extremely expensive and their work had deteriorated but we thought they were safe. It doesn't do any good to be insured and bonded when you don't take any responsibilty. Bad news.

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