Pro Carpet

We signed up for the $149 7 room service. They showed up and tacked on disinfectant, santitizing, and scotch guard fees FOR EACH ROOM. They raised the price from $149 to $389! My husband assumed this is what I signed up for and signed off on it. They took advantage of the fact that I booked the appointment, and my husband was the one who was home when they arrived. They were banking on the fact that there would be some miscommunication. If this is the way they do business, I would highly encourage you to go elsewhere. Use a smaller company like I should have done. This company is dishonest and takes advantage of its customers. I am very sorry I gave them my money. Don't make the same mistake.

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We were scheduled for 1 today, but first guy disappeared and Bogdan came out from the other side of the town to help us out. I was surprised how quick they were on assistance and saved the day by sending another person.

We've used ProCarpet before and Bogdan did a wonderful job both times. Thank you guys for standing out, will call again!

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My carpet had not been cleaned in awhile. Pedro did a great job. He had us look at each room after he cleaned to see if we were happy with it.We got the pet package and was very happy with the service. Pedro was polite and informative. He called to say he would arrive in 20 minutes and he was. Very pleased!! Will use again.

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My experience was horrible; I explained to the rep over the phone I have pets so I needed a good cleaning. I was recommended to the pet package, which means I have stains and dirt in the rug. When the tech was finished, it didn’t look like anything had been done!! He told me in order to get up simple stains, which the last carpet co I used was able to get up normal wear on the carpet, he was going to charge me $20.00 per room. I complained, and I was told someone would come out the next day. The tech returned the next day he told us in order to do the carpets over, he would need more money. I called the office the rep told me I wouldn’t have to pay anything because it was a miscommunication on what I wanted. Don’t know the miscommunication, just wanted a simple cleaning!! The guy just left, I was told he would do it over, and he didn’t, he got an attitude and left! I have complained and now no one will call me back!! I will never use this company again!

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This is the first time we have used Pro Carpet and we got Blessed to have the tech that we had.(Bogdan) He was very nice, professional and worked hard. The only downside to this visit is that we were told to move light stuff and they would move the heavy. There was no they, only him. So I had to help him move a loveseat. Thank goodness we gave our couch and recliner away and were waiting on delivery for new funiture. My husband couldn't help because of back injury and Bogdan is a small man. But overall, we are satisfied with the job he did. Cudo's to Bogdan!

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