• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers

Sears Home Services

12 Reviews

(800) 349-5071 www.searshomeservices.com... » View Website »

7300 Read BoulevardNew Orleans, LA 70127   map »

Business overview

Reviews

View More »

Repairman never showed up!, 12/17/2011

I bought a TV from Sears but later joined the Marines. During that time I had to put the TV in storage and had to wait 3 years before I had the opportunity to get it out of storage and bring it to my... duty station in another state. When I finally got it, it didn't work. It took me 2 months to find a suitable date and time that a TV repair could be scheduled with Sears due to my stringent/unpredictable work schedule. On the day it was scheduled, I waited several hours and no one showed up. I called to tell them and they had no explanation for why the repair technician didn't show up. Their technicians are required to let them know if they are running late or behind but no explanation was given. Sears apologized and said a technician would call me the next day and reschedule. The next day, no one called. They also would not service me on a Saturday. So I called Video Vision and they were willing to come out right away, AND they service on Saturday and Sunday for much cheaper than Sears! Sears did not live up to the service they promised and were unwilling to accommodate me to rectify it. They were a HUGE waste of my time. Thanks for nothing Sears!

VIEW MORE »VIEW LESS »

SEARS CUSTOMER SERVICE, 6/14/2010

When shopping at Sears, I find excellent sales and friendly service. I love to look for bargins while not comprising quality. Thank you Sears for p...

Linked Review

USMCman

Reviews: 1

Repairman never showed up!

I bought a TV from Sears but later joined the Marines. During that time I had to put the TV in storage and had to wait 3 years before I had the opportunity to get it out of storage and bring it to my duty station in another state. When I finally got it, it didn't work. It took me 2 months to find a suitable date and time that a TV repair could be scheduled with Sears due to my stringent/unpredictable work schedule. On the day it was scheduled, I waited several hours and no one showed up. I called to tell them and they had no explanation for why the repair technician didn't show up. Their technicians are required to let them know if they are running late or behind but no explanation was given. Sears apologized and said a technician would call me the next day and reschedule. The next day, no one called. They also would not service me on a Saturday. So I called Video Vision and they were willing to come out right away, AND they service on Saturday and Sunday for much cheaper than Sears! Sears did not live up to the service they promised and were unwilling to accommodate me to rectify it. They were a HUGE waste of my time. Thanks for nothing Sears!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO


More Reviews

Guest G.

SEARS CUSTOMER SERVICE

When shopping at Sears, I find excellent sales and friendly service. I love to look for bargins while not comprising quality. Thank you Sears for p...

  • Overall
  • Quality
  • Service
  • Value

bonnie k.

I purchased a t.v.

Good: the service was excelent, the salesman very really nice to me.I bought a t.v. ,returned it because was to small, got another it had bad picture,...

  • Overall
  • Quality
  • Service
  • Value

Rodney P.

Great Shopping

Its such a joy to shop a retailer and get what you need.Thanks for the excellent customer service and selection.

  • Overall
  • Quality
  • Service
  • Value

Guest G.

Garage Door Opener

Had A new opener enstalled, service was great. Opener works like a charm. Very quiet.

  • Overall
  • Quality
  • Service
  • Value

Guest G.

Great Sears Store

Always a joy to shop at Sears.Helpful staff and great selection too.

  • Overall
  • Quality
  • Service
  • Value

Guest G.

Helpfulness of employees

Sears always has an employee readyto help when you need one. You don'thave to hunt one down like some otherstores I have been to.

  • Overall
  • Quality
  • Service
  • Value

Guest G.

Sears Rubber Garden Hoses are The beat

I love the sears rubber hoses because of thier durability and longevity. I purched 2 sears ribber hoses in Illinois in 1975. I brought them to Florida...

  • Overall
  • Quality
  • Service
  • Value

Guest G.

not treated fairly

Good: I liked the price of the lawnmower and weed eater.. Bad: I wanted to purchase an air conditioner but they didn't have anymore in boxes so I woul...

  • Overall
  • Quality
  • Service
  • Value

Guest G.

e mail order

web site is a little tricky to navagate thru; couldn't find part by entering part number listed in manual. ordered wrong part, reordered correct one, ...

  • Overall
  • Quality
  • Service
  • Value

Guest G.

Sears

I quickly found what I was looking for and the salesman was very helpful in answering all my questions. He was very helpful in securing a cart so I co...

  • Overall
  • Quality
  • Service
  • Value

Peggy P.

Phillips

I shop at sears a lot because I like the servies I get and the sales people

  • Overall
  • Quality
  • Service
  • Value