Maid Brigade

201 W Guadalupe Road , #104 
Gilbert, AZ 85233
Phone: (602) 910-2917
Fax: (480) 926-3290
Website: eastvalley.maidbrigade.com
Maid Brigade Maid Brigade : House Cleaning Services, Gilbert, AZ



Review
Reviews: 2

Posted on 12/26/2011

Disappointed!!!
For the amount of money I pay plus the tips I give, I expected quality service from the girls. They are nice, don't get me wrong, but I know they do not take pride of what they do.

Let me start with what I love about them:
1) They don't leave my house smelling like chemicals.
2) They work fast.

Now for the things I didn't like:
1) Time after time, they forget to dust the ceiling fans and bathroom lights. Duh. Why do I have to remind this every single time? If you do this everyday, you should already know or this is supposed to be part of the basic checklist. Come on.

2) They only clean what's in front of their noses. I know I was informed that they're not supposed to move sofas so they don't clean underneath them. Reason they said is for safety purposes and also to avoid scratching the floors (but I have tiles all over). I have to move the sofa for them so they can clean underneath. Even if I do that though, the only part of the floor they would clean is the one that's in front of them. They wouldn't even check if they have everything under the sofa cleaned. Oh wow. I raised this concern, but this keeps on happening every time.
3) They only clean during weekdays so I have to take sometime off from work (or work from home) when they come.

Whenever I am dissatisfied though, I call and let the "manager" know. They will offer for the girls to come back and fix things again. I decline this because there is no reason why something so basic is always missed.
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Maid Brigade replied on 01-03-2012
We haver tried to find this person and can't. Both Maid Brigades offices have no record of this person. Our team works very hard in every home, we strive for excellence and welcome constructive criticizm, as we always want to improve. Our girls do not move furniture but will vaccume and clean under it. We want to clean your home the the way you would like it done, please show us.


More Reviews
Reviews: 1

Posted on 6/1/2012

Best in the business
I have been using Maid Brigade for over 2 years now & they are the best. Always on time & quality of work is fantastic. Would highly recommend them.
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by LMB2 at Citysearch

Posted on Citysearch on 11/9/2011
Great, green cleaning!
Maid Brigade does a great job - I had my house cleaned by another company years ago, and ended up having to go over everything again myself. It took me a while to even try another company, but I have been very happy with Maid Brigade and it feels so good to come home from a long day at work to a clean house!
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Reviews: 1

Posted on 11/2/2011

Bait and switch
I set up with them but found a better deal. So I called and talked to Terry. I was going to cancel with them and go with the other company. Terry stopped me and said he would price match. He never said anything about reassessing after cleaning. So after they did the initial service, which was good, but not fantastic, I set up weekly service for the price match Terry had set up for me.
He called today to tell me that he had to raise the price by $60 a week, so $140 a week. I am sick, my husband is overworked, and my wonderful mother in law is paying for this. I couldn't believe he was going back on the agreement we had made. He wouldn't budge. After arguing the point that he had made a verbal agreement, I offered $10 more a week to bring it up to $90. He wouldn't take it.

Do not use them! They will jack up the price if it takes their maids longer than it should. Oh, they don't pay for drive time according to the cleaners, so they only pay for time in home. Of course it's gng to take longer and he didn't want to own up to his mistake. He rather lose the business than own up to his mistake. I wanted them to keep doing our house, but they refused to honor their agreement.

Please do not remove this because it is negative, this is the truth and people and Kuszu need to know about this.
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Maid Brigade replied on 11-02-2011
Services were canceled with this client for many reasons, one being she expected much more than we were unable to offer, especially at the price she was willing to pay. We treat all our valued clients fairly, thus we could not continue this relationship. We wish this client the best in her serch for a future cleaning company.
Reviews: 2

Posted on 9/30/2011

EXCELLENT! Stop Here!
EXCELLENT! Stop Here! You do not have to look any further. We received same day service. These are real professionals. Exceeded expectations. They take pride in what they do. Qualified, Efficient, Affordable. Service to value 5 stars!
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