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At first, everything seemed great. Our floor were installed quickly and they even transported our floors from the store to our house! But 6 months later, our hardwood floor started coming apart, with... one board even popping out! After 2 months of phone calls and 5 missed appointments, I'm not sure that they're going to resolve this. I wish I could post a more positive review. If you don't like your home, feel free to use them. If you like your hardwoods and want a good quality floor, we do NOT recommend Carlos Santos and Atlanta Flooring Services.VIEW MORE »VIEW LESS »
We hired Carlos to redo install some new hardwood floors/steps and tie the pattern in so it would look like it was all done at the same time. We also refinished our floor with a dark stain and flat... poly cost. We gave Carlos several changes to complete the job on time and with quality and he failed to do so. We paid $3875 upfront and then had to hire another company to redo the work for even more.VIEW MORE »VIEW LESS »
Where to start? Carlos showed up on time to measure the floors and go over what we were looking for; he promptly provided us with the quote; HE SHOWED UP WHEN HE SAID HE WOULD TO START THE JOB; workmanship was impeccable; WE COULDN'T BE HAPPIER. If I could give AFS 10 stars, I would. We're rather picky people and we have nothing but fantastic things to say about Carlos. We'd use him again in a heartbeat and you should too. Save yourself some time and money and just call AFS for your floor refinishing needs.
Carlos and his crew did a great job with my flooring. We had them put in new tile, hardwood, and replace some carpet. The floors look great. After using Kudzu to solicit about 5-6 estimates from other top rated flooring companies, Atlanta Flooring came in close to 2K under everyone else. We had a small hiccup with scheduling (took about 2 days longer than stated) but overall, I am satisfied with the work and service. I would recommend using them and I will call them again if I have any other flooring needs.
What more could I ask for?? Carlos was extremely professional, detail oriented and competitive. My floors were finished yesterday and to almost perfection. Carlos came behind his crew to thoroughly inspect the work to ensure my satisfaction. I will definitely recommend Carlos and his team to my family and friends. GREAT JOB and a pleasure working with Carlos.
A most wonderful experience with AFS. The company is well represented from their field workers up to ownership. My husband contracted AFS to finish our basement with tile floors we were so happy with the floors I decide to do my 3 bathrooms in tile. The result is spectacular! Wow describes it best. We did experience one hick up along the way,AFS added some extras beyond our expectations as far the transitions to mach the color of tile. Thanks for the hard work and my beautiful floors.
A good experience, saw them on Kudzu with the good reviews and gave them a call. Sanded and finished my floor in 3 visits. Fair price. Would use again.
Carlos came over and looked at the job. We discussed the specifics and he said he would email me the estimate later that night. I wrote down my email as he requested. Next day, no estimate. Day 2 no estimate. I called and he said he must not have the right email. I gave it to him again. Day 3 no estimate. I called and he said he has it in his truck and he would call me back in 10 minutes. 2 hrs later I call and he said he thought he had it, but it must be back at his office. Day 5 no estimate I call and he doesn't pick up. I leave a message that he can just let me know over the phone the estimate. I never hear from him. So, why can't this jerk just say, I'm not interested from the beginning?
Other contractors told us our floors had to ripped out and replaced, when Carlos told me he could fix them for 20% the cost of replacing them I had my doubts. AFS refinished our dark old parquet flooring to a light natural luster that looks better than the new hardwood flooring we have in our kitchen. Carlos and his team were clean, professional, on time and fairly priced. These guys were a pleasure to do business with a genuine smile that was a nice bonus! Thanks for a great job David & Carlos
Carlos and his team did an amazing job on my 5" Brazilian Cherry floors! Atlanta Flooring worked with me on every detail to include new floors, stairs, rails and Iron Ballisters. His work was first class and he worked with me to finalize all the small details to ensure I was 100% satisfied. The floors look flat out amazing. Would definitely recommend Atlanta Flooring Services from a quality/cost perspective.
My husband and I bought a house that needed a lot of work. I got three quotes and Carlos was the most reasonable. They did a great job and our floors look great. I would hire them again and may to do the carpet on my stairs.
This company was great; they came when scheduled, did what they said they and were very professional with a goob attitude,their price was fair!!!!! I will certainly use them again,thank you for the floor cleaner product.
Carlos showed up 45 minutes late to appointment for estimate without a courtesy call to let me know. He then took the measurements and said he would email an estimate, but he never did.
Ms Angela_atlanta good morning,our records show that the quote was sent on 07,09 2008 and is here on my confirmation box from yahoo service that was delivered to you, we are very sorry that you didnt receive,we take proud in our service to make sure that every customer is satisfied with our job from the 1st phone call to the completion of the work,fell free to call me at any time 4045573300 Carlos
I choose atlanta flooring because of the high reviews on Kudzu and usually Kudzu is never wrong, however, I do have to disagree, Carlos and his team offer a great value. However, It took a lot of pressure and many phone calls for Carlos and his team to come out and finish the job. They were delayed 85% of the time. I asked about my previous floors and they told me they could get those looking nice too but never was a price mentioned until I asked why it had not been complete and then a fee came into play. I thought that this would have been complimentary as atlanta flooring came into my home and tracked most of the dust and dirt that was on the existing floors. I hope this review will help someone. Just be careful, I have no doubt that his team is great, I just think he had a lot on his plate.
I hired Atlanta Flooring to install my new wood in my kitchen and tile on the bathrooms and carpet in the basement. They did a great job and im very pleased.
I hired Atlanta Flooring Service to install hardwoods as part of my basement refinishing. We knew we wanted a darker color wood in a 5" plank size. Carlos brought over several samples for us to look at. He even came late in the evening to accomodate our schedules since I wanted my wife to be there. We decided on a beautiful dark wallnut by Shaw. The price of the wood and installation seemed very reasonable. Just to be sure, I called 8 other installers in the area. Their estimates on the same wood didn't come close to the one I received from Carlos. The crew did a great job installing the wood and my basement looks fantastic. Give Carlos a call - you are going to get one of the best prices for your flooring needs.
We saw the reviews on Kudzu and gave them a call for an estimate for refinishing old floors in a small ranch rental house. Floor was water stained, had two three inch holes and water damage near the door. They made repairs, sanded, stained, poly. Floors look great. Good advice and patience helping choose the stain color and topcoat finish. No dust! Great clean up. Very hard workers that want the customer pleased. Worked with our difficult schedule. Recommend them highly.
I had several estimates and Carlos was able to answer all my questions regarding my old floors. I realised his knowledge is real after the job was done. My old pine floors looks new again. I recommended Atlanta Flooring to my parents and now they're working on their house.