Alarm Monitoring Service Of Atlanta

Alarm Monitoring Service Of Atlanta Security Services
Phone: (770) 769-5994
Email: Email this business
Website: www.amsasecurity.com
Alarm Monitoring Service Of Atlanta Alarm Monitoring Service Of Atlanta : Security Services, Atlanta, GA


Review
Reviews: 1

Posted on 1/19/2012

Needs a better service department
I admit that I am not a technical guy, but I was in the service industry for a long time. My wife used to handle everything concerning our burgler alarm system. After she died, I had to learn. Some time ago, I called for help from the "service" department. I talked to someone who was impatient with me and down right rude. The next day, I spoke to someone else who just wanted to get me off of the phone. Obviously she had some place to be other than talking with me. Finally, I was turned over to Alan, the Service Manager. He was very professional and he knew his stuff! Most of all, he was patient with me despite the fact that it was closing time. And, he even called to follow up and make sure that I understood everything. Wow!!! I called back recently and was turned over to the same impatient service folks even though I requested to speak to Alan. I was finally told that Alan is no longer with the company. Alan, wherever you are...thank you. To the owner - what the heck????
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More Reviews
Reviews: 2

Posted on 6/6/2013

Almost a year, and they are great!
I have had AMSA for almost a year now. I really do like their service. I had them call the police out twice when my dog walker set off my alarm. They were very prompt! I couldn't be reached because I was out of town and didn't hear my phone ring. They had called the police so quickly after I didn't answer that I couldn't cancel the police in time. I really love the service at this company. I got a great deal when they were retrofitting the current alarm system I had in place, and I have a great monthly plan at $12.95. I would recommend AMSA and have to my neighborhood.
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Reviews: 5

Posted on 5/15/2013

Cheap and good until you try to cancel
I have 2 commercial systems that I tried to move to another company since this company was sold. When I tried to move the system, they refused to give us the installer code so that I can have it reprogramed. Because of this I am cancelling my home service also.
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Reviews: 2

Posted on 5/3/2013

Awesome service!
Angela at AMSA has been fantastic in communication, delivering on promises, dealing with rescheduled installs and answer all our questions.

The installer, John K, was incredible -- professional, knowledgeable and did a big, fantastic install job.

Couple that with their great pricing and we couldn't be any happier!

Jeff
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tspearman
Reviews: 27

Posted on 3/22/2013

Efficient service
Just had their service installed. Very impressed with the phone customer service and sales rep. Installer was on time and professional. He did leave my old alarm unit behind for me to dispose of which was disappointing but the quality and value seem to be good so far.
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Alarm Monitoring Service Of Atlanta replied on 03-22-2013
Thank you for the kind words about your service experience with our company. Regarding your old equipment, we used to always take it and dispose of it through recycling. Then we had a number of clients over a short period of time tell us that this was their equipment and we were not to remove it from the premises. So now, as policy, we leave it behind unless requested to do otherwise. We're sorry for any incovenience this may have caused and we look forward to protecting your home and family.
Reviews: 1

Posted on 10/27/2012

The Best
The monthly cost of monitoring puts all of their competitors to shame. The service department does everything they can over the phone to prevent unnecessary house calls. This is the best value and most customer oriented utility we use. We recommend this company without reservation.
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