Shady Grove Landscape Company

Phone: (404) 441-0000
Website: www.shadygrovelandscapecompany.com
Shady Grove Landscape Company Shady Grove Landscape Company : Landscape Architects & Design, Lilburn, GA


Review
Reviews: 1

Posted on 1/30/2012

Poor Customer Service with Estimate
Owner brought her large dog for the estimate who ran our & our neighbor's yard unleashed-inappropriate. Nice proposal for half the yard, but she proposed to do nothing with half of yard with significant water/drainage issues. When challenged to consider this, owner proclaimed "Look, I'm an expert." Then stated "Look,I have a family". If you'd rather spend Saturdays with you family, don't scheduled appts. on that day. She then apologized for being unprofessional. I told her she needed to leave. True "experts" don't need to make such proclamations and are humble enough to admit that they don't know everything. Rude...and bad experience. Makes me wonder about some of the other reviews.
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Shady Grove Landscape Company replied on 02-07-2012
Shady Grove is sorry to say that this review reflects the combative nature of this interview. What a horrible experience for everyone! While the majority of this meeting was conducted with Mr. Client, Ms. Client stepped in at the end and persisted in her opinions about her yard. After 10 minutes of a building disagreement, our owner tried to simply agree to disagree and get up to leave. Ms. Client then began verbally abusing and insulting our owner who, regretfully, lost her cool. Raleigh, the dog, goes everywhere with the owner for protection. She always asks permission from perspective clients for his presence which was granted by Mr Client. The dog was never left unsupervised and remained in the truck during the inside interview. Please read our other ninety genuinely good reviews as we believe this review does not reflect the usual Shady Grove Landscape Company experience.


More Reviews
Reviews: 5

Posted on 11/1/2012

Exceed expectation
Just had fence, deck, and landscape, both front and back yards, done. Great to work with. Come up many creative solutions. Attention to details are amzaing. No task is too small to do it perfectly for them. I love the 3D concept design, which calmed my nerve about the whole project. Crew members are some of the best looking ones ever.
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Reviews: 1

Posted on 10/19/2012

Our Front Yard Makeover
Tina Cook and her team were wonderful to work with. They kept appointments on time or rescheduled due to rain, and were friendly and efficient while working. Their expertise gave us a beautiful front yard.
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Reviews: 1

Posted on 9/24/2012

Love our new yard
Shady Grove was fantastic to work with. They created a backyard that we now absolutely love. They were incredibly flexible throughout the whole process and worked with us on changes to make the yard exactly what we wanted right in the middle of the project.
We felt that they worked hard to create a space that fit us and our lifestyle and needs.
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Reviews: 2

Posted on 9/12/2012

What they said!
It's hard to say anything that hasn't already been said! They listened to what we wanted and worked with our budget. They suggested a creative re-use of some retaining wall stones that were being taken out of our current setup even though it meant we would not be buying new material from them. Though we haven't had a monster rain storm yet to know for sure, I feel confident that they have solved our draining problem as well. We'll have them back again when we're ready for the next project.
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Reviews: 2

Posted on 9/4/2012

They transformed our ugly yard into Paradise!
We loved working with Shady Grove. Tina and Danny Cook impressed us from the very beginning with their 3D design presentation. We hired Shady Grove to help fix our yard’s multiple drainage issues and renovate our sloping, overgrown backyard. We also wanted to update our exterior and install sod and an irrigation system. The finished product was more than we ever imagined and we are thrilled with their work. We were quoted a timeline of one month to complete our project and Shady Grove provided us with a comprehensive work schedule so we always knew when they would be arriving and what they were working on that week. Their crew is very professional and courteous and they always left their work area clean and clear of debris. To update our home exterior, they installed flagstone pieces on the bottom part of the house and a beautiful flagstone walkway that significantly improved our curb appeal. What was most impressive is they actually care about their work and stand behind their warranty. When our waterfall got blocked up by some debris, they came out the next weekend to repair the blockage with no questions asked. Every day I come home, I smile at the outcome of all their hard work. Shady Grove is by far the best landscaping company I’ve worked with and I know I’ll be hiring them again for my next project.
 Water feature and flagstone patio
 Pergola
 walkway and firepit
 dry creek bed
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