Ackerman Security Systems Security Services

Ackerman Security Systems

(770) 872-4655 ackermansecurity.com »

1346 Oakbrook DrNorcross, GA 30093   map »

Business overview

Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Commercial

  • General Business Systems
  • Offices
  • Restaurants & Bars

Devices & Products

  • Full Security Systems
  • Home Surveillance

Services

  • Security Consulting
  • Security System Monitoring

Features & Systems

  • 24-Hour Monitoring
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.

Hours of Operation

  • MON
  • 5:00am
  • 11:00pm
  • TUE
  • 5:00am
  • 11:00pm
  • WED
  • 5:00am
  • 11:00pm
  • THU
  • 5:00am
  • 11:00pm
  • FRI
  • 5:00am
  • 11:00pm
  • SAT
  • 5:00am
  • 11:00pm
  • SUN
  • 5:00am
  • 11:00pm

* 24-Hour Service Available

Payments Accepted

  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1967

Documents

[PDF] Ackerman Comparison Form
[PDF] Customer Testimonials

Languages Spoken

  • English

Reviews

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Michael Sorrells, 1/06/2015

I had Ackerman come out today to switch me from ADT. Michael was so professional and easy to work with. I highly recommend switching to Ackerman and requesting Michael today.


Save my home, 11/20/2014

Ackerman provides local alarm system protection for my home at a fair and reasonable price for basic home alarm system. They react quickly to an alarm and provide good customer service.

Videos & Photos

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Photos (6 photos)

  • Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.
  • You operate your security system by entering your security code at the keypad.
  • Professionally installed, monitored carbon monoxide detectors can save lives.
  • Jim Callahan, President for Ackerman Security Systems in Call Center at Ackerman Corporate HQ.
  • Remote services, security system, lighting, climate control and video

Linked Review

CasandraT

Reviews: 1

Great Employees

We had an issue with our invoice and Charisse was not only able to remedy the problem but did it with compassion and understanding. Companies need more people like Charisse to represent them when dealing with customers.

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More Reviews

snowpenguin

Reviews: 1

Ackerman's reply and my deleted post (complaint)

My original post was deleted, but for the record DO NOT USE ACKERMAN SECURITY UNLESS YOU WANT POOR CUSTOMER SERVICE. We used them for over 4 long years and was constantly let down by customer service team. They said in response that they were "investigating my call/claim", and that all calls are answered in less than a minute---yes my call was answered in less than a minute, AND ONCE THE CUSTOMER SERVICE TEAM REALIZED I WAS NOT TRANSFERRING (BC I WAS MOVING OUT OF STATE AND COULD NOT TRANSFER SERVICES) I WAS PUT ON HOLD FOR OVER AN HOUR AND A HALF. I waited and waited and put them on hold and asked to speak to "conceirge services" who got a manager on the phone all to tell me that surprise! I needed to get my husband to call back bc he is the official authorized person. We finshed our call and the orignial call was still holding. See attached screenshot. ACKERMAN IF YOU ARE INVESTIGATING, please make sure you do it not just online for your negative reviews but also on the recorded calls and the quality of service your customers received. All this, in addition to negative customer service experience for 4 straight years. If we return to Atlanta we will not rehire or recommend.

Ackerman Security Systems replied on 02-09-2015

We apologize if you experienced the hold time indicated . Our data shows we answered 100% of our customer service calls were answered in less one minute. We are researching your call to confirm the hold time and what may have caused it. Our mission is to always provide excellent customer service and support our customer’s needs while protecting their account information through the use of industry approved protocols. If you still have any open items please contact us and we will be glad to resolve them safely and promptly.

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tylerm327

Reviews: 1

Michael Sorrells

I had Ackerman come out today to switch me from ADT. Michael was so professional and easy to work with. I highly recommend switching to Ackerman and requesting Michael today.

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penguin17

Reviews: 27

Save my home

Ackerman provides local alarm system protection for my home at a fair and reasonable price for basic home alarm system. They react quickly to an alarm and provide good customer service.

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ThePeach

Reviews: 2

service greatly exceeded my expectations!

I was sure busy in August with work and I was very impressed when Charles arrived at my house around 7am to provide this service, program my alarm system's panic buttons. It blew me away that I could take care of this before I left for work that morning.

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Airplane1

Reviews: 1

Keith Chapman is Excellent!

My alarm company for 14years...Excellent & Professional Service! Keith Chapman is Superb! Gena Gardner

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nikkic801

Reviews: 5

It's in the mid-range of security companies

In today's world I know it's hard to compete with ADT. Their prices are getting higher and higher so when I found Ackerman I was impressed with my sales rep and what the company offers. Since becoming a customer though, I've noticed issues. About two months ago, my family was visiting in town and just as we were preparing for bed the alarm went off and announced Fire. I was stunned and immediately began checking the home. I found nothing and called Ackerman who told me they didn't even have record of the alarm going off. I thought this was strange. Just recently, I called to schedule an appointment to upgrade security in my home to include automation and cameras. I scheduled an appointment with Ackerman and not only did the rep not show, he didn't even bother to call. This is not the sort of service I am used to. Where are the good, reputable businesses that cherish their customers? I agreed to lock into a contract with Ackerman but my subdivison has over 500 homes and plenty of other options. I plan to explore other security companies as soon as possible. Ackerman has not impressed me.

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aknights

Reviews: 1

Excellent Quality Of Service!!!

Recently had my 3rd Ackerman Security System installed. My sales rep and technician went above and beyond their line of work. Making sure that all of my security equipment that was ordered was installed correctly and tested efficiently. Phenomenal customer and monitoring service. Could not ask for a better home security company than Ackerman Security Systems. Awesome job!! Thanks!

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spesler

Reviews: 2

Terrible Service Experience

I was an Ackerman customer for about five years, before deciding to discontinue my service a few months ago. Tonight, the panel began periodically beeping repeatedly to indicate a low battery and long range signal error. This is normal behavior for the system, but with a baby sleeping in the room next door, I needed the audible reminders to be disabled or the system to be powered down as soon as reasonably possible. I called Ackerman's support number, had my (closed) account verified, then asked for help disabling the error warnings. Not knowing where the transformer is plugged in (attic or crawlspace, probably) I asked for any help that could be provided, but was abruptly informed "because your account is inactive, I must terminate this phone call." I offered to verify my identity, appealed for any possible option, but it was made clear that nothing could/would be done. Buyer beware, Ackerman is unwilling to offer even minimal courtesy or support for their equipment once your business agreement is ended - not even helping you turn it off. In the end, I disconnected the power leads inside of the control enclosure - something that could have been explained easily over the phone. Someone in my position that could not read an electrical schematic would have had to soothe a woken baby all night. If/when I am seeking monitoring in the future, efforts will be made to avoid Ackerman. I wish I had never given this kind of company my business to begin with.

Ackerman Security Systems replied on 09-03-2014

This should not have happened and we have now completed training all of our customer service reps to do a better job of handling this type of call.

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Collegefootballfan

Reviews: 1

Bogus referral program

There's always a big push to send referrals to Ackerman- they promise 5% of sale price for new sales, or $25 for those who switch. I referred 2 very large new sales in January that at 5% should have paid me over $400. Problem is, these haven't been paid yet....almost 7 months! Salesperson informed me today that I won't be paid the referral fees because THEY gave a discount to get the sales from the referrals, so no referral fee for me....apparently that's their policy?! So....in good faith I give them 2 new customers and then they loophole it so they don't have to pay.....I have no control over salesperson if they decide to give a discount. No more referrals for you!

Ackerman Security Systems replied on 07-30-2014

You are correct Ackerman has a referral program for our customers, please contact me at terry.aronson@ackermansecurity.com or 770-798-8388 so I can process your referral request.

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atlantareviewer888

Reviews: 1

Exemplary Service All-around

The experience I had with Ackerman Security started out on a positive note before I even contacted them. When asking a friend of mine that owns a commercial security system company for a referral on my home system, he quickly said the best company to use is Ackerman. Michael Sorrels was the Ackerman representative that helped me figure out what my needs were and what the best system was to fit those needs. Michael went above and beyond to get my wife and I a great system and at the lowest cost which we of course were pleased with receiving. Our system is totally wireless that connects to a cell tower and we have the ability to turn the system on and off either online or through our smartphones. Michael worked diligently to get the system scheduled for install as quickly as possible. Within a few days, the installer Adam showed up and put the system exactly the way we wanted it. He spent the time to train us on how to use all facets of the system until we were comfortable with using it on our own. Two days after the installation, Michael Sorrels made a courtesy call to me to see how the installation went and if there was any questions I had about the system. Since Ackerman did such a great job throughout the entire process there were no questions on my part. I appreciate the great service from beginning to end and I would highly recommend using Ackerman for your security system needs.

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WESTFORTYFOUR

Reviews: 5

Excellent customer service

I have been an Ackerman customer for many years. I have to say that their customer service gets better and better as time passes. The service technicians are top-notch; they will not leave until the job is completed. I had a billing question and emailed the company - I received a timely and excellent response to my issue. I highly recommend Ackerman.

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angelkissjourney

Reviews: 5

Can't deliever what they promise

Recently upgrade my service. I was promised a first morning apt time. we scheduled a week in advance to make sure there would not be any issues. They called and said they would be late because I was the second appointment of the day due to my location, then called back to reschedule. Must be nice to take your customers money to upgrade 179.00, have the customer sign a one year contract then screw them over and not show up on the agreed upon time to install what the customer already paid for. Now I'll be filling a complaint with the Better Business Bureau. Call customer no service did no good.

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OJCrooks

Reviews: 2

Terrible!!!

You call customer service and if you have a technical questions they say they will call back and do not. They tell you to drop their service you have to fill out a form. They never send the form.

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jshimizu

Reviews: 1

Great Sales Experience

JW Bampton of Ackerman Security did a great job of selling us a new security system to replace our 30 year old system. No high pressure. I felt he was really just trying to meet our needs. He took his time explained our options and let us know his recommendation and why…then we made the options we want and didn't want. Great job JW.

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Gbaby2

Reviews: 1

Michael Sorells is top notch

Michael is extremely pleasant to talk with. I was curious about using the system I currently have and he was very knowledgeable about the system and there was no pressure to switch over to the Ackerman system. I gladly switched and look forward to many years of satisfaction with Ackerman thanks to Michaels help

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Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.