Window Genie

1815 Hembree Road , Unit 504 
Alpharetta, GA 30009
Phone: (678) 679-3511
Fax: (675) 324-5363
Website: windowgenie.com...
Window Genie Window Genie : Window Cleaning, Alpharetta, GA



Great Deal

Review
Reviews: 2

Posted on 2/24/2012

Horrible experience
I had one of the worst customer service experience with David Flex from WindowGenie. I purchased a window cleaning voucher since I bought a new house and the windows had some paint on it. When scheduling the appointment, I mentioned the paint and was not told about any additional fees. Once the tech started cleaning some of my windows, they called me to charge me double (but actually quoted me x3 $) for removing the paint. The owner then proceeded to call me and tell me either I had to agree to the additional $104, or he would leave and not refund me for my voucher. I told him several times to not speak to me in that manner. He kept threatening to leave without refunding me my $. He did not give me any other options or even 5 minutes to consider the offer. Under duress for not wanting to lose out on the $ I had already paid, I agreed to the price. Hopefully, others will not be put under duress like I was.
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Window Genie replied on 02-27-2012
I'm sorry you feel this way. I am David Flax. You did not mention the construction that was done on your home. You had 9 windows with paint all over them. I personally quoted you $4 extra per window with paint. You were not home to meet the technicians and we tried doing this all with you over the phone. I did in fact offer you options. I told you that you sounded very upset and specifically told you that I did not want you to be unhappy. You asked me if you can get your money back and I responded by telling you to call HalfOff Depot to get the refund. You had not paid Window Genie ANY money as you purchased a coupon from Half Off Depot. You had options and were told what they were. We also offered to not clean the 9 windows with paint and deduct it from the bill. You chose to have us do everything.


More Reviews
Reviews: 1

Posted on 11/8/2013

Wonderful Job!!!
I had my gutters cleaned by Window Genie and could not be happier. The technicians showed me before and after pictures and could not be more pleased with the work that was done. I will defintely recommend Window Genie to my neighbors. Thank you Window Genie
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Reviews: 1

Posted on 11/8/2013

Crystal Clear Windows
Wow, Wow, Wow!!! I am so excited to finally have a new window cleaning company I can trust and depend on. The guys were so respectfull and polite. My windows have never looked this good in over 15 years. Window Genie was easy to work with from my first phone call to the office to the techs working at my house. Will definitley be calling them again!
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Reviews: 1

Posted on 11/8/2013

Sparkle, Sparkle, Sparkle!!!
That is what my windows now do
the guys were punctual, professional and very thorough. They made sure not to scuff the walls with their ladder, or damage the landscaping.
Very happy and the price was great too!...
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Reviews: 2

Posted on 11/3/2013

Wonderful service
We were very happy with the window cleaning service that window genie provided and will definitely be using again in the future.
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Reviews: 2

Posted on 8/9/2013

Awesome Service - Great Deal
I purchased a coupon on Half Off Depot and thought that the price was wonderful. We live on the third floor of a condo complex and I was unsure of how clean they could acytually get the windows on the outside. Let me just say that I was blown away by how clean they were and how efficient these guys can be on their ladders. Awesome job and I can't wait to have them come back out again. Thanks guys!
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