High Priority Plumbing And Services Inc

62 Reviews

(678) 729-7920 www.highpriorityplumbing.com... » View Website »

1422 Business Center Drive SouthwestConyers, GA 30094   map »

Business overview

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • 9:00am
  • 2:00pm
  • SUN
  • 12:00pm
  • 3:00pm

Green Credentials

Updating your existing toilets to high efficiency toilets will reduce your water consumption and will save you money on your water bill.

Reviews

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Very good to their customers, 6/11/2015

Dakota from high priority plumbing is the best! He really worked hard all day on fixing my water heater, he said he wouldn't leave until the issue was resolved and he was a man of his word. He went... above and beyond the call of duty to ensure my children and I had hot water, which is a blessing if you've ever been with out it. He and his supervisors were excellent in my time of need. Thanks Dakota and High priority!

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Keeping customers "High Priority", 5/19/2015

exceptional service,best priced. Could not have asked for more. Thanks Jackie for fixing my problem.

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Sheelach

Reviews: 2

highly UNPROFESSIONAL

Please see my review below. As I said the technician came and left with out fixing the toilet. Said there was no problem. another plumber came and fixed it. Now we have pictures to prove that the high priority plumber missed very obvious repair. Not only that some how he transferred all the feces and water from the basin to bath tub with out our knowledge. IMO that is not just unprofessional, that is a crime with a toddler living in the house.

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Georgia13

Reviews: 1

Very good to their customers

Dakota from high priority plumbing is the best! He really worked hard all day on fixing my water heater, he said he wouldn't leave until the issue was resolved and he was a man of his word. He went above and beyond the call of duty to ensure my children and I had hot water, which is a blessing if you've ever been with out it. He and his supervisors were excellent in my time of need. Thanks Dakota and High priority!

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seeyousoon111

Reviews: 1

Keeping customers "High Priority"

exceptional service,best priced. Could not have asked for more. Thanks Jackie for fixing my problem.

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Grady2004

Reviews: 1

Not Impressed

We had a disappointing experience with High Priority Plumbing. Despite an active leak, they told us it would be several days before an appointment could be scheduled. They did not respond to my follow-up calls to confirm the appointment. The technician who completed the service had a rude attitude and did not explain the repair that was made. When we asked if he saw any water damage the technician said that wasn't part of his service call. We will not use this company again, nor will we recommend them to anyone.

High Priority Plumbing And Services Inc replied on 04-30-2015

Thank you for taking the time to review High Priority Plumbing. We take pride in our service and our plumbers, so we’re disappointed that you were dissatisfied with your experience. Please contact us so that we can may investigate the issue further.

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ReviewSvc

Reviews: 1

Don't call these guys ... ever!

They said they would be there between noon and 3P; and the guy showed-up 10mins till 5PM. After making us waste our day waiting for them, the guy who showed up wasn't competent. I don't think he was a licensed plumber. All he did was stick a drain snake down the toilet and made a mess but did not solve the problem. If that wasn't enough he broke the tool in the pipe and left: 1) the broken tool in the pipe, 2) A mess in the bathroom (without clearing it and derbies under the toilet without replacing the seal! ) and 3) the line blocked. He then said he was going to call a supervisor and never called back. We had to hire someone else to get the problem solved. Find someone else to solve your problem. These guys have problems of their own and they need to solve first, before anyone lets them into a clean house again!!

High Priority Plumbing And Services Inc replied on 02-16-2015

We have contacted every employee in the company and are unaware of this issue. I can only assume this is a bogus review. However, if it is not please contact our office so that we may investigate the issue.

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nstewart

Reviews: 5

Live up to their name!

Our service man kept us posted on his arrival time, arrived as we expected. It took him only minutes to determine we needed a replacement of our disposal and he quickly located a new disposal in his well supplied truck.He then installed and tested the new disposal, ran over recommended maintenance steps,thoroughly cleaned up and was back on the road. Total repair time was less than 30 minutes. I HIGHLY recommend this company--they truly live up to their name.

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tdrake25

Reviews: 1

Great Plumber!

High Priority was sent to us by our home warranty company - AHS. Eric was knowledgable and kind - taking the time to explain to me what was wrong, how he was going to fix it, how proper operation looked/sounded, and offered suggestion on how to troubleshoot problems in the future.

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1mahon1

Reviews: 1

Great Experience

Eric Jenkins with High Priority represented his company well. He stayed beyond what he had to to fix what he was contracted for. Great quality and value!

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neua0001

Reviews: 2

WARRANTY REPAIR

High Priority sent Chris W. out work on our problem and he had it resolved in no time. Thank you much

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MikeCynthia

Reviews: 1

Professional, Courteous, Efficient Plumber

I was pleasantly surprised with Chris Whitmore this morning. He arrived on time, resolved my problem, and was extremely efficient, courteous, personable, AND professional! I recommend High Priority for a garbage disposal problem, or any plumbing problem.

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TeLa73

Reviews: 1

Couldn't of ask for a better experience!

They were on time, in uniform, and very professional! It takes a lot for me trust any service technician due to the lack of service from other companies in the past but these guys are amazing! Thanks High Priority Plumbing.

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gtreater

Reviews: 2

High Priority Plumbing Made It Right

After a poor initial experience where High Priority had some breakdowns in their customer service process, they corrected a bad experience and provided quality service. Hats off to Corey for accepting his company isn't perfect, addressing my problem, and winning me back. I would use them again

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ANadi

Reviews: 5

Horrific Customer Service

High Priority Plumbing was sent out to our house as part of our home warranty contract with AHS. The problem was not covered by the warranty so the company gave us a quote for them to make the repair (a leaking water main line between the street and the house). This was for an ACTIVE leak to the house that had caused our water bill to be almost $700. The tech said they could make the repair ASAP, he quoted us a reasonable price, and they even had a coupon for this exact type of work on their website. My husband and I then spent the next TWO WEEKS calling the company every single day trying to schedule them to come out to make the repair. Every day they gave us the runaround and promised to call us back to schedule. We never once received a return call (it has now been over 3 weeks). The last time I called them the lady said they weren't sure if they could even do this type of work. If that is the case, WHY did they give us a quote for it, WHY is there a coupon for this type of work on their website, and WHY didn't they tell us this immediately rather than over TWO WEEKS after they gave us the quote, during which time we have an ongoing active leak costing us money and causing secondary damage? The people I spoke with on the phone (daily) were very nice, but this type of customer service is absolutely absurd.

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kosburn1

Reviews: 1

Simply "Outstanding!"

My husband and I have very much appreciated the work and exemplary professionalism provided by Mr. Brian Simpson and his High Priority Plumbing and Services team in resolving an ejector pump issue that we experienced in our home recently. We would also like to extend special kudos to technician, Mr. Darrell Holley, for his selflessness and dedication in researching the problem and expeditiously rectifying it for us. High Priority was outstanding in managing such a complex project in an efficient and cost effective manner. Mr. Holley arrived on short-notice and took the time to explain explicit details so that we understood every step in the process. Their pro-active collaboration and problem-solving ensured the project was completed within budget and on-time. We look forward to working with Mr Simpson and his team of professionals on any new projects that may occur in the future. For now, we would just like to personally say, “thank you” and commend them for a job well done. Kim and Tim Mableton, GA

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Herschelsmom

Reviews: 1

Early Arrival, Problem Fixed Quickly

Had leaking pipe leading into water heater. Called Home Warranty and was referred to HP. John was even early for the window of time I was given due to a cancellation. He assessed the issue and had it repaired quickly. No more leak and dripping mess! Very friendly and nice :)

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kisalem5

Reviews: 1

Prompt Service, great service.

HP Plumbing was referred through my home warranty plan and I could not be happier with the timely response and level of service. Darin came sooner than the appointed time and handled my clogged sink quickly.

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