Rooter Plus

(678) 534-2129 rooterplus.com »

5834 Bethelview RoadCumming, GA 30040   map »

Business overview

RooterPLUS! is a family-owned business that has provided superior 24/7 service to our customers since 1994. RooterPLUS! specializes in professional, quality plumbing, septic, drain, heating and air conditioning service, repairs and improvements for the Metro Atlanta and surrounding areas. RooterPLUS! provides comprehensive septic and sewer solutions to help you avoid expensive repairs. Together with a comprehensive septic system inspection, we will answer questions you have about groundwater.. contamination, scum and sludge layers and backup into your home. At RooterPLUS!, your problem is our problem and we offer a 60-minute response to both residential and commercial customers. We never charge for extra service on nights, weekends, holidays, or in an emergency.

VIEW MORE »VIEW LESS »

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
VIEW MORE »

Hours of Operation

  • MON
  • 12:00am
  • 12:00pm
  • TUE
  • 12:00am
  • 12:00pm
  • WED
  • 12:00am
  • 12:00pm
  • THU
  • 12:00am
  • 12:00pm
  • FRI
  • 12:00am
  • 12:00pm
  • SAT
  • 12:00am
  • 12:00pm
  • SUN
  • 12:00am
  • 12:00pm

Green Credentials

Septic systems are a serious source of groundwater contamination. Septic systems are designed to drain away human waste underground at a slow, harmless rate. An improperly designed, located, constructed, or maintained septic system can leak bacteria, viruses, household chemicals, and other contaminants into the groundwater causing serious problems. It is recommended that you have your septic tank pumped and inspected every 3 to 5 years. RooterPLUS! - helping keep Gerogia's groundwater safe.

Reviews

View More »

Bait and switch, do not use!, 12/05/2014

Good luck actually getting a $175 service! I spoke with them prior to coming out, told them my septic tank was full and I would need an extra hose because of distance, price was agreed to and when... they came out it was like the world had ended because my tank was full. Of course I had to have the "crust buster" service which was an additional fee...the crust buster is a weed whacker with a rubber paddle and they ran it for 3 minutes (I timed them). They cleaned the crust buster on my lawn and left the debris, left cigarette butts and did not fill the hole back in. Called to complain and was told a supervisor would call back. I never heard from them. Do not use these guys.

VIEW MORE »VIEW LESS »

Honest and Professional, 12/03/2014

Randy K. returned my late evening call within minutes. I had come home to a nice little flood in my foyer and though I'd sopped up what I could, I was worried whatever caused the water overflow... would happen again in the middle of the night. I was also worried about the cost. Randy was professional and patient as he helped me over the phone to look over my water bill and assess whether I was on a septic tank or sewer. He took time to ask me questions about my plumbing, where the leak came from and explained what might have happened and what I could expect as “worst case” *before* he ever arrived. Once he was here he went right to work and eliminated any causes right away that could have been the (very costly) source of my water leak to reassure me that my particular issue wasn’t as bad as I was worried it may be. Other businesses I’ve dealt with in the past would have taken advantage of my panicked state, not Randy. He was empathetic and truly just wanted to make a bad, late night situation better for me. It’s refreshing to find that kind of honesty and integrity still exist today. He fixed the issue in less than 1/2 the time it took him to drive all the way over to my location. He was caring, very polite and professional and explained everything and every charge thoroughly. The cost was minimal and more than fair. I will definitely reach out to RooterPLUS again if I have any more plumbing issues and will ask for Randy by name.

VIEW MORE »VIEW LESS »

Linked Review

neveragain47

Reviews: 0

Septic Special of $195 is really no less than $700

Call company to pump 1000 gallon tank and was charged for 1500 gallon tank long and short they are not there to pump the tank they are there to get you to replace everythimg or spend as much as you can so the $195 special cost me $700 and another $5000 in repairs to come also they think I should sign a maintance contract after everything is fixed?

Rooter Plus replied on 10-05-2012

We arrive at a home to do as a customer request. Unfortunately, a septic system is underground and cannot be diagnosed over the phone. If you would like to discuss any additional repairs that were diagnosed and recommended for your system, please contact our office and ask for the Customer Relations Manager. We will be glad to help you with any of your concerns. We appreciate your feedback. Thank you.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO


More Reviews

amosadams66

Reviews: 0

Bait and switch, do not use!

Good luck actually getting a $175 service! I spoke with them prior to coming out, told them my septic tank was full and I would need an extra hose because of distance, price was agreed to and when they came out it was like the world had ended because my tank was full. Of course I had to have the "crust buster" service which was an additional fee...the crust buster is a weed whacker with a rubber paddle and they ran it for 3 minutes (I timed them). They cleaned the crust buster on my lawn and left the debris, left cigarette butts and did not fill the hole back in. Called to complain and was told a supervisor would call back. I never heard from them. Do not use these guys.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Ms_Directed

Reviews: 0

Honest and Professional

Randy K. returned my late evening call within minutes. I had come home to a nice little flood in my foyer and though I'd sopped up what I could, I was worried whatever caused the water overflow would happen again in the middle of the night. I was also worried about the cost. Randy was professional and patient as he helped me over the phone to look over my water bill and assess whether I was on a septic tank or sewer. He took time to ask me questions about my plumbing, where the leak came from and explained what might have happened and what I could expect as “worst case” *before* he ever arrived. Once he was here he went right to work and eliminated any causes right away that could have been the (very costly) source of my water leak to reassure me that my particular issue wasn’t as bad as I was worried it may be. Other businesses I’ve dealt with in the past would have taken advantage of my panicked state, not Randy. He was empathetic and truly just wanted to make a bad, late night situation better for me. It’s refreshing to find that kind of honesty and integrity still exist today. He fixed the issue in less than 1/2 the time it took him to drive all the way over to my location. He was caring, very polite and professional and explained everything and every charge thoroughly. The cost was minimal and more than fair. I will definitely reach out to RooterPLUS again if I have any more plumbing issues and will ask for Randy by name.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

mickeyeagle

Reviews: 0

Worst business experience I have ever had.

A simple pumping and baffle tee's replacement job turned into a $3,928.40 job(after a 5% senior discount). Pricing was off the wall-Pumping-$175.00, Pump Drain field(no evidence this was done) $$319.95, Oxidizer treatment-2 gal.-$1,84.14(no study that I could find recommends chemicals) replace baffle tee's $1,058.00(parts cost under $100.00) confined space entry$500.00 and unclog drain line from house(soft tissue clog) $228.74. Check other sites and BBB for more complaints.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

NettlebrookMilto

Reviews: 0

ON TIME, HONEST, AND PROFESSIONAL

Jon from Rooter Plus arrived on time, gave me a honest quote, and cleaned both of my septic tanks per book. I would not hesitate recommending him to my neighbors. He went well above norm to do an excellent job.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

amcdan8408

Reviews: 0

WORST SERVICE EVER

I live in Marietta, GA and I called this company back in February to unstop my toliet. I was told that I was covered under a 1 year warranty. I called today because my toliet stopped up again and was told it was no longer under warranty after 3 months. The guy was very rude and not professional and stated that he can not come unclog my toliet every week!! Needless to say I am looking into legal matters because if you provide a service and have a warranty you should honor it.. I will NEVER EVER use their service again. I paid 170.00 and the guy stayed 5 mins when he came and obvious did not do a professional job because 2 days later he had to come back!!!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

harleydrifter1

Reviews: 0

They really helped us out.

Great guys. Jimbo and Alvin came out and fixed our problem. Very knowledgeable and nice people. Great company! I know who I will call when I need septic work. Thanks. V. Bailey

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Psychnurse1984

Reviews: 0

Really nice guys

Alvin and Jimbo were very informative and friendly. They explained everything before hand and did a really good job. Thanks.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Jeffr992000

Reviews: 0

Great service

Great service again from Rooterplus. Mitch was my tech and a nice guy just like the others who've been out before!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

TKStuart00

Reviews: 0

Mitch

Mitch has replaced all of the toilets in my house. He is the best!!! Great Service, Great attitude.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

TonkLady

Reviews: 0

Saved Us on a Saturday!

We had toilets and tubs backing up in the house. Had a clogged line, needed a septic tank emptied and our sump pump in the basement was broken. All this on a Saturday morning! Ernie and Aaron saved the day by staying until 9:30 on a Sat night to completely finish the job so we could shower, flush and make it to church tomorrow all showered up. Thanks for your niceness, professionalism and work ethic! Jim & Marcia

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

sampepper2

Reviews: 0

Rooter Plus is the one

My septic tank overflowed on Friday night so I called many people to see about getting it pumped. Rooter Plus was professional and quick on answering the phone where most people didn't bother. They dispatched two guys on Saturday morning to come and look at it and they noticed it was only a clogged filter. Where most people would have gone ahead and pumped out the tank for the full price, these guys were professional enough to let me know it was not really need but they would take care of it if I wanted. I chose not to today, but when the time arrives, they are the ones I will be calling. Thanks Rooter Plus...Go Dawgs!!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

sharrar

Reviews: 0

best business

Ernie and aaron are an awesome team they worked well together while on my property. I have never had true honest and sincere customer service than what they provide. . There is no beating around the bush with this company they tell you how it is. And like everyone else I checked the reviews but had no other choice at the time and was glad I went witg them. Plan on using rooter plus for my septic next time as well

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

CJones66

Reviews: 0

Honesty is important in business!

Ernie and Aaron were great personable guys, gave us up front pricing and the low down on our issue before service was performed; I would use this company again!~ And I have!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

blkburton

Reviews: 0

Dishonest/Unreliable

They reschedule my appointment 3 different times. Once on site, the price almost trip the $175 I was quoted. Don't use if you want honest and reliable people.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

EducatedMother

Reviews: 0

Average pricing, Great service

They came out the day we called them. We were unsure of what exactly we needed, so we asked for a septic tank pump, which was $175, cheapest in town. When they arrived, and as we suspected, additional work needed to be done as it turned out there was about 2 feet of sludge and a backed up line. We told them we couldnt afford for all the work to be done, and to our surprise, they were willing to negotiate. They were professional, and cared enough about our family's safety to not do just half the work. We will highly praise their ethics and honest work.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Photos

Generic
8 photos
Album: Generic
1 of 8




Recent rains in the Atlanta area meant problems for homeowners and businesses alike. Storm drain