Magic Touch Mechanical Heating & Air Conditioning

Magic Touch Mechanical

(480) 719-3173 www.airconditioningarizona.com »

942 West 1st AvenueMesa, AZ 85210   map »

Business overview

Magic Touch is proud to be THE HIGHEST RATED A/C - HEATING & ENERGY TESTING COMPANY in Arizona on Kudzu.com!

2013 NATIONAL RESIDENTIAL CONTRACTOR OF THE YEAR ~ Air Conditioning Contractors of America (#1 in the USA out of 60,000 members!)

Now accepting new happy clients!

A+ Rated by Better Business Bureau
BBB Business Ethics Award Winner
Lifetime Workmanship Guarantee in writing!
Still!...Family Owned & Operated (We may be a large company now but we are still a.. family run business who cares about our customers)
Fully Bonded and Insured
MORE!...NATE Certified Technicians & Installers - than the other guys
MORE!...Heat Pump Council Certified Master Technicians & Installers - than the other guys
MORE!...E.P.A. And M.A.C.S. Certified Technicians & Installers - than the other guys
One of the few BPI Certified, Energy Star Partner HVAC Companies in Arizona
Trane Comfort Specialists - 99% Customer Satisfaction Rating
Trane Distinguished Dealer Of The Year Award Winners
Lennox Premier Contractors - 99% Customer Satisfaction Rating
Rheem Top Contractor
SRP, Southwest Gas, APS & Honeywell Preferred Contractor
Proud members of the Arizona Heat Pump Council, Arizona Electric League, ACCA and Blue Energy Institute
All of our technicians are trade school graduates and receive more than 100 hours of ongoing factory training

We don't list these credentials and guarantees to brag. We list them so you'll know why we are the clear choice for you to trust with your home and workplace comfort. We take great pride in exceeding your expectations, and although we are one of the largest HVAC contractors in the Phoenix-Metro area, we still care because it's our family name on the line.

At Magic Touch Air Conditioning and Heating, we offer a wide array of services and products to both residential and commercial clients. Our service department has a combined experience level of over 150 years. We provide service to all brands, makes, and models. We service residential, commercial, and industrial equipment including; heat pumps, gas and electric furnaces, room air conditioners, ice machines, walk-ins, Evap coolers, fridges, etc.

We are truly a GREEN Company and offer complete building & home energy audits, blower door (air infiltration) testing, duct blaster (duct leakage) testing, EPA Benchmark testing, and can not only show you how to reduce your energy usage but can help get you rebate money for doing it from APS, SRP, Energy Star and state and federal tax credits.

We take pride in exceeding your expectations!

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • References
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Roofing
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Products

  • Air Conditioning
  • Power Generation
  • Solar Panels
  • Space Heating

Services

  • Custom Design
  • Installation
  • Retrofit Existing Fireplace

Building Elements

  • Attics & Roofs
  • Doors
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings
  • Windows

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Geothermal
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Mobile Home Units
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Refrigeration &Coolers
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units
  • Window Units

Service Area

  • Ahwatukee
  • Anthem
  • Apache Junction
  • Avondale
  • Buckeye
  • Carefree
  • Cave Creek
  • Chandler
  • El Mirage
  • Fountain Hills
  • Gilbert
  • Glendale (Downtown/South)
  • Glendale (Northwest)
  • Goodyear
  • Laveen
  • Litchfield Park
  • Maricopa
  • Maryvale
  • Mesa
  • Paradise Valley
  • Peoria
  • Phoenix (Central)
  • Phoenix (East)
  • Phoenix (North)
  • Phoenix (Northeast)
  • Phoenix (Northwest)
  • Phoenix (South Mountain)
  • Queen Creek
  • Scottsdale (North)
  • Scottsdale (Old Town)
  • Sun City
  • Surprise
  • Tempe
  • Tolleson
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Specialty

  • Acoustic Design
  • Ceiling Installation
  • Insulation Installation

Type of Insulation

  • Acoustical
  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Radiant Barrier
  • Reflective Systems
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013

Credentials

THE MOST NATE (North American Technician Excellence) Certified Technicians in AZ!
Heat Pump Council Certified Master Technicians
BPI, EPA, MACS, & BLOCK Certified Technicians
Trane Comfort Specialists (Trane Distinguished Dealer Of The Year Award Winners) Lennox "Premier" Dealer, Rheem "Top Contractor" Dealer
SRP, SW Gas, APS, and Honeywell Preferred Contractor
Members of the BBB, Arizona Heat Pump Council, Arizona Electric League, ACCA, and Blue Energy Institute

Hours of Operation

  • MON
  • 7:00am
  • 9:00pm
  • TUE
  • 7:00am
  • 9:00pm
  • WED
  • 7:00am
  • 9:00pm
  • THU
  • 7:00am
  • 9:00pm
  • FRI
  • 7:00am
  • 9:00pm
  • SAT
  • 7:00am
  • 9:00pm
  • SUN
  • 7:00am
  • 9:00pm

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Diner's Club
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1997

Documents

[PDF] Home Depot 100% Customer Satisfaction Letter of Congratulations
[JPG] Owners of The Refrigeration School, Inc. use Magic Touch for their own home!
[PDF] Letter of praise form Trane Company for excellent customer satisfaction surveys!
[PDF] Robert Stinger, Owner of JBS Mechanical, Inc letter of recommendation
[JPG] Trane Distiguished Dealer Award for Excellent Customer Service

Green Credentials

We get our clients money back from utility company rebates & tax credits for reducing their energy usage. We are ?Certified Building Analyst?s? by B.P.I. (Building Performance Institute), Home Performance with Energy Star Partners, & A.P.S. Qualified Contractor's so we can qualify you for money that pays YOU to make repairs to YOUR home! We are certified in all types of ?energy audit? equipment and offer a variety of testing and repair solutions for your home or office building.

Languages Spoken

  • English
  • Other
  • Spanish

Reviews

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Fire place check, 10/29/2014

They did a check up of our fire place and were very thorough. My husband was reluctant thinking it wouldn't be worth the money but couldn't believe how clean it was when he got home from work. It was... a good deal.

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great customer service, 9/26/2014

I gave it a few months to make sure there weren't problems with our new ac unit before writing a review. found this business here on kudzu along with 3 others when our 20 year old ac decided to... breathe its last breath. we chose this business because they were the most informative and gave us a bunch of different options from low end to high end. we also liked that they had a few brands to choose from unlike 2 of the other companies who only had traine which we would never buy again. we went with their brand because of the price and warranty which were both better then the other options. the unit cools the house better then the old traine ever did and our power bill is down $90 a month less thenm it was last year. the only problem was the thermostat stopped working about a week after they put it in but they came out right away probably within an hour after I called. they said the thermostat was bad and replaced it for free under the warranty. we are going to have them replace the other traine unit this winter when it cools down and will get the same unit. we recomend magic touch.

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Videos & Photos

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Video (1 video)

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Photos (4 photos)

  • A+ Rating with the Better Business Bureau for a reason!
  • THE top rated HVAC Company on Kudzu for eight consecutive years!
  • Award winning AC & Heating Company Serving the Phoenix area since 1997!
  • Prestigious BBB Business Ethics Award Winner!

Linked Review

EagleScout

Reviews: 4

would use them again

I told the woman when I called that I needed them to come at exactly 8 o'clock because I had to leave no later then 10 o'clock to be at work. She promised me they would call at 7:30 to let me know they were on there way and Sam called me as she had promised. He showed up right on time. Very freindly and polite and he got right to work. He came down from the roof at 8:35 and already knew what was wrong with it. He was very efficient and had his recommendation ready with the cost all ready and prepared. The cost seemed fair and he was right because by a little after 9 o'clock it was working again. I would use them again in a heart beat and am happy I found a business that is honest and does what they say they will do. Thank you Sam and the woman who answered the phone sorry I can not remember what her name was.

Magic Touch Mechanical replied on 03-22-2012

EagleScout, Thank you so much for your business. Thank you also for taking the time to post a review of your experience with Magic Touch on Kudzu...we sincerely appreciate both! We take great pride in exceeding the expectations of our clients and have a little saying around our office every time we see a review like yours; "This is what we trained for!" We look forward to the next time you call on us to exceed your expectations again and earn another five star review and more importantly, another lifetime client! Thanks again, Rich Morgan - President - Magic Touch Mechanical, Inc.

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More Reviews

FB1975

Reviews: 1

Fire place check

They did a check up of our fire place and were very thorough. My husband was reluctant thinking it wouldn't be worth the money but couldn't believe how clean it was when he got home from work. It was a good deal.

Magic Touch Mechanical replied on 11-04-2014

We're so pleased you are happy with the service we provided and that we were able to take your husband from reluctant to impressed! We look forward to continuing to exceed your expectations. Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc.

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VFW2250

Reviews: 1

great customer service

I gave it a few months to make sure there weren't problems with our new ac unit before writing a review. found this business here on kudzu along with 3 others when our 20 year old ac decided to breathe its last breath. we chose this business because they were the most informative and gave us a bunch of different options from low end to high end. we also liked that they had a few brands to choose from unlike 2 of the other companies who only had traine which we would never buy again. we went with their brand because of the price and warranty which were both better then the other options. the unit cools the house better then the old traine ever did and our power bill is down $90 a month less thenm it was last year. the only problem was the thermostat stopped working about a week after they put it in but they came out right away probably within an hour after I called. they said the thermostat was bad and replaced it for free under the warranty. we are going to have them replace the other traine unit this winter when it cools down and will get the same unit. we recomend magic touch.

Magic Touch Mechanical replied on 09-29-2014

VFW2250, Thank you so much for your patronage and for taking the time out of your day to share your experience with the Magic Touch Mechanical team with the rest of the world! We are delighted you are so pleased with your new equipment and our follow through! We can't wait to complete the other half of your HVAC project this winter and make your home 100% efficient, comfortable and quiet! Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc.

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Epic2020

Reviews: 1

Dishonorable Management

It has been slightly over a year that we spent over $20k on a new system with Magic Touch based on their reputation. In that time they have come to work on the upstairs system over 10times. Each time saying there is not a problem, but obviously a properly working system should not require such continued maintenance. After the last episode I asked for the system to be replaced as there is obviously a systemic issue, I was told the system is working fine. Now here I sit again less than a month later with the same system down. Rich Morgan and team seem to think the mark of quality service is coming out to get your system back up on average every two months (Usually after a week of waiting), instead of a fix it once mentality. Rich likes to talk how he is all about customer service, but he has never return my direct calls to him to address this ongoing issue. Rather he tolls the internet managing his reputation through rebuttal rather than doing the right thing. Here we sit again in record breaking heat waiting to hear how long we have to wait to get our service back up while my wife and three toddlers swelter. I would avoid Magic Touch at all cost, Rich is all talk, no action, and his intentions are not honorable.

Magic Touch Mechanical replied on 07-26-2014

As I explained yesterday on the phone to you, the reason my wife and equal partner in the business returned your call and not myself, I was attending my Father's wake. In fact she excused herself to respond to you immediately...and you were yelling at her! She then excused herself AGAIN to speak with your wife. Per our conversation, we have scheduled for the Lennox Factory Technical Adviser to inspect your upstairs unit as it appears to be an intermittent electrical issue and during our last two courtesy follow up visits the equipment was running per manufacturer specifications.I've already expressed to you that I feel your review is terribly unfair as Magic Touch has been EXTREMELY responsive. While I expressed how much I understand your frustration that this unit has intermittently failed, it is unfair to single out myself and publicly make the comments you have regarding my honor! Mechanical and electrical equipment can fail and while it makes us no less unhappy than you when it does, a Magic Touch representative has responded quickly throughout. Even now when contractually, Magic Touch's warranty has expired, we are still sticking with you our client...I believe that is the very definition of honor! Sincerely, Rich Morgan, President - Magic Touch

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4thStooge

Reviews: 1

No complaints

It could've been easier to get an appointment, they were almost a week out booking a cleaning and check of my ac unit. Very responsive and good service as a whole though. Will use again. Would give five stars if they would have given me a same day or next day appointment.

Magic Touch Mechanical replied on 06-16-2014

4thStooge, Thank you so much for choosing Magic Touch and for taking the time to post a review of your experience with our team on Kudzu...both are greatly appreciated! Just so you know for next time: We always reserve spots this time of year for emergency service for people who have no cooling so we can get to them same day. We are able to do this by booking out non-emergency maintenance and cleanings out a few days to a week or so. Should you ever call us in an emergency with no air we can usually respond the same day to get you up and running right away. We are looking forward to earning that 5th star the next time you call on us! Thanks Again! Sincerely, Rich Morgan, President - Magic Touch Mechanical

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GreenThumbGal

Reviews: 2

Wonderful company

After a horrific experience with another company, I called two more companies to make sure I didn't get burned again. The man from Magic Touch was polite, patient, and professional. He laid out all my options from a cheap fix which he called a "bandaid" to showing me how much a new heating and cooling system would cost. I really appreciated his time and concern as I'm on a fixed income and he didn't try to sell me items I didn't need but he didn't judge me and assume I couldn't pay for the "premium package". Ultimately I chose to go with the bandaid option for now because I want to plan to upgrade my home. I will certainly us this company when I do to because I can just tell they are a company that I can trust to treat me fairly. I can tell this is a wonderful company by the fact that they have people that really do care working for them.

Magic Touch Mechanical replied on 05-15-2014

GreenThumbGal, Thank you so much for the kind words and for taking the time out of your day to share your review online! Thank you also for allowing us the opportunity to earn your business and trust...we sincerely appreciate it. We are all delighted that you are so pleased with our service and that we are now your HVAC provider of choice! Warm Regards, Rich Morgan, President - Magic Touch Mechanical, Inc.

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StonyCreek

Reviews: 2

Spring Time Tune-up Offer a Waste

We chose this company because they are listed on the APS list of contractors. The technicians spent a good amount of time looking through our system and then gave us a sales talk. They have priced everything in packages instead of giving you a list of every item and it's cost. For example, you can get the Deluxe package with all the repairs all the way to the Bare Minimum package to "get by". The Salesman was quite rude and condescending. When I complained about the pricing and it's structure, he let me know that his company wasn't for everyone and that they were for people who had more money. We paid the $75 for the so-called "tune-up" when they did absolutely NOTHING for that money, other than tell us we needed to spend more money. Very much a waste and a scam if you ask me.

Magic Touch Mechanical replied on 05-05-2014

StonyCreek, we are very sorry you don't approve of the way our pricing structure is set. As can be seen by several hundred reviews from other clients, the majority like the options we give them and feel our pricing is fair. Per your own admission the technicians "spent a good amount of time looking through your system" and then presented you with options from the bare minimum to a complete overhaul...which you define as a "waste and scam". I'm unsure how "spending a good amount of time" checking out your HVAC equipment and then giving you multiple options to just "get by" or completely make sure it didn't give you any troubles is a waste or a scam...that's exactly what most consumers expect from an A+ rated HVAC Contractor. We do wish you the best of luck! Sincerely, Rich Morgan, President - Magic Touch Mechanical

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BeeSting

Reviews: 1

Above and beyond what they had to do

It's a very rare occasion that I sit down to write a review for a service or product and am more likely to write one when a product stinks or a business treats me poorly then when the product or business is good but I have to share my encounters about this business. To say the people at this business provide great value and service is the understatement of the year. My first experience with them was for a repair years ago and I have been calling them ever since. They have installed two of my three heat pumps and most recently leak sealed my home and installed attic insulation. As usual the results are nothing shy of excellent but the icing on the cake is I just had a problem with my third furnace that they did not install related to a thermostat setting issue after my nephew decided to play know-it-all. The response time was excellent and they not only found the problem right away, they took the time and steps to show me how to avoid it happening again. Since they were already here I asked them to go ahead and do the checkups on the units. When I got the bill it was "No charge" and he said "we appreciate your business". I never expected that and I can tell you they will always be able to count on my referrals. Thank you Magic Touch Air Conditioning!!!!!!!

Magic Touch Mechanical replied on 01-18-2014

BeeSting, your review is greatly appreciated and amusing too :) Thank you for taking the time out of your day to share your experience with our team with other Kudzuer's. We really appreciate your continued loyalty and it is our pleasure to call you a client! Sincerely, Rich Morgan, President - Magic Touch Mechanical

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FranklinB12

Reviews: 1

Home energy audit

Lots of valuable information and well presented. This is a pretty long process (2 guys were here for about 4 hours) but it was worth the time and price for what they found and showed me. I appreciate that they weren't hard pressure sales and do genuinely seem to care. I haven't made a decision on which work to do but will definitely use them for the work.

Magic Touch Mechanical replied on 11-27-2013

Hi FranklinB12! First thank you for the opportunity to earn your business and second thank you so much for the kind words and taking the time out of your day to share them on Kudzu! We look forward to earning our next five star review when you decide which efficiency and comfort improvements you want to make to your home. Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc.

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1ProudPapa

Reviews: 1

Detail oriented

The level of detail Magic Touch Mechanical puts into what they do is obvious at every turn. They were the only company to look at all the details of our house, even looking through the house with an infra-red camera tool, show me pictures of my air-ducts, and even look at the wires going into the circuit box. No other company did any of that. The unit installers had their system down to a science and asked along the way if I was happy where this was located and that was screwed, etc. very eager to please. I walked through my yard and went up into the attic to check on everything they had done and noticed they even cleaned up bits of trash that were left up there from the builder or someone else along the way. I only give 4 stars for value as the new unit did cost me more than I anticipated but I definitely think I got what I paid for. Most importantly, the new unit is cooling my house excellently and my neighbor whose kitchen window is close to the outdoor conditioning unit already said he cant even hear it anymore. Now I need to get my other neighbor to do the same thing so I cant here his anymore :) I'm not easily impressed and have never written any business a review or letter before ever but I have to say Magic Touch Mechanical you deserve this one :)

Magic Touch Mechanical replied on 06-22-2013

1ProudPapa, Thank you so much for your business and for taking the time to share your review of Magic Touch with other Kudzuer's, we deeply appreciate both! We're delighted you mentioned the "level of detail we put into what we do", our motto is "Do It Better Than It Has To Be" and it's fantastic when our clients recognize what separates us from the rest! We would be happy to deliver the same level of service to your neighbor with the noisy unit and install a quiet model in their home as well...just give them our number and we'll take care of the rest! Thanks again, Rich Morgan, President - Magic Touch Mechanical, Inc.

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Goldman553

Reviews: 1

fixed a/c

fast response, decent price, no bs or pushy sales stuff. would call this company again & trust to refer

Magic Touch Mechanical replied on 05-08-2013

Goldman553, Thank you for your business and for taking the time to share a review on your experience with the Magic Touch team on Kudzu. We greatly appreciate both and look forward to continuing to exceed your expectations each and every time you call on us! Sincerely, Rich Morgan, President - Magic Touch Mechanical - Air Conditioning - Heating - Energy Testing

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PostS22

Reviews: 1

Color me impressed

I had this company do a check up on my furnace and test the air ducks for air leaks. I got more than I expected for the price. Very smart of them to do all they did for a little over a hundred dollars because I will use them from now on. I did buy the duck sealing and the difference is noticeable and worth the $400 I spent. The people were very neat and professional. I voted for them in the best on kudzu.

Magic Touch Mechanical replied on 12-11-2012

Post522, Thank you so much for your wonderful endorsement of our company! We greatly appreciate the opportunity to show you what we are made of and are ecstatic you were so pleased with the results! Thank you also for your vote for the Best of Kudzu, that was very nice of you. We look forward to continuing to exceed your expectations each and every time you call on us. Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc.

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RalphSinGilbert

Reviews: 4

Rarely change my opinion but...

I've been a Magic Touch customer for a little over a year and a half and being a demanding customer I rated them just above average from my initial experience. That's changed with my interaction with them in the last week. As a customer, I'm a piece of work but they have a gem of an employee named Candice that knows how to serve their customers. From my experience that kind of customer service is cultivated by the company. Candice and Magic Touch have taken that extra step in solving a part delay problem that was mostly beyond their control. That puts them a step above in my book.

Magic Touch Mechanical replied on 10-01-2012

Thank you so much for your business and for taking the time to post such a detailed review of your recent installation. We very much appreciate both and the kind words regarding our honesty and professionalism. With regards to the salesperson not calling you back, please know that he did contact both myself and our Installation Manager right away to let us know about your message. I just spoke with him and he apologizes that you thought he ignored your call, he knew we were already in contact with you and had scheduled a return visit to check on the noise problem. As for the noise itself...sorry we didn't get you the answer you were hoping for. Bar style return grills are much quieter than stamped face grills and when we install them we caulk the areas between the grill and the ceiling, we were confident that would have reduced the noise and taken care of the whistle. We typically do not caulk around existing grills and registers unless that duct sealing package is purchased at the time of installation. As for the filter; the unit ships with the size that fits in the air handler rack, which is a different size than your existing filter rack...BUT we should have had one for you for that size and I apologize we did not. We will certainly take all of your comments and use them to improve on our systems and processes...we are aiming for a five star client experience every time, and again I'm sorry we fell short of that for you. Hopefully our service department will WOW you when it comes time for your first maintenance visit and we can earn a five star report! Thanks again for your business and kind words! Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc.

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dkh0000

Reviews: 1

Magic Touch to the Rescue

I wanted to share my recent experience with Magic Touch. This week we have experienced record breaking highs. On Thursday I was working from home and noticed that it seemed to be getting warmer and warmer. I called Magic Touch at 1:55 p.m. and was told they could have a tech out between 3 and 6 the SAME DAY! I was beyond relieved. Then the tech called in less than 5 minutes and arrived by 2:30. Not long after Troy arrived, the fan began working. He stayed just to make sure nothing was truly wrong, and then detected a problem with the fan motor. Luckily we had purchased the extended warranty when Magic Touch installed the unit 5 years earlier. By 4:00 that afternoon and only $75 later, we had a new fan installed and the air was once again cooling down. Thank you Troy and Magic Touch! We got to sleep in our own beds and didn't have to resort to a hotel for the night. Great work!!

Magic Touch Mechanical replied on 08-18-2012

dkh0000, Thank you so much for your kind words and for your business, both are greatly appreciated! I'm so happy that we have continued to exceed your expectations over the years and am appreciative of your continued loyalty to us...you can continue to expect the same from us! Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc.

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beprepared

Reviews: 1

PEACE OF MIND

Dear Mr. Morgan, I just wanted to send this note to you regarding your company and the people you have supporting you and your endeavor. There is such a tremendous amount of companies to chose from on the web and in the paper. I am so glad that I found your company and had the opportunity to meet with all the people that support the company. As you know the industry is very competitive but after meeting with your sales rep Challen, who provided a very comprehensive evaluation of our needs I knew which one I was going with , even though your price was not the most competitive. The installers worked under miserable conditions and finished the install in one day and maintained a high degree of professionalism. Then there were some issues and I dealt with Candice who helped assure me that my issues would be looked and promplty scheduled a meeting, met again with the installers and Rick your install manager. Again I was impressed with the level of professionalism and handling the issues I had to my satisfaction. Another follow up call out where I met your tech Dan, who resolved an issue and provided me with an education on the system I purchased in addition to what Rick had provided. All I can say is the staff you have is a tremendous asset and completely skilled in customer service. I must tell you this is only the 2nd letter I have ever written to a company regarding their service in my 65 years of life so you must be doing something right

Magic Touch Mechanical replied on 07-21-2012

beprepared, As I said via E-mail when you sent me this note, this is one of my favorite client reviews we have ever received...and we have many! The fact that this is only the second time in 65 years that you have written a letter to a company owner of this nature means so much! I share with my team that it is easy to get a raving review when everything goes as planned, but it is much harder when everything doesn't. In my book, the true measure of excellent service is how a company reacts when there are problems with equipment, or an installation, etc. Once again I want to thank you for your business and for taking the time to share your experience with our team with the rest of the online world, both are greatly appreciated! Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc. - Air Conditioning, Heating, and Energy Audits

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azbuddyboy13

Reviews: 1

Honest and thorough

Bought a home with a bad ac. The seller used a company called AC Smart to install a refurbished unit. It had a condensate leak, exposed wires and broke down soon after installation. They gave me a bid on another unit based upon the size I currently had. I called Magic Touch and they pointed out all the problems mentioned above. Challen used a heat gun to measure all the "hot spots" and recommended a vent be installed in our walk in closet which was extremely warm and making the bedroom hard to cool. He informed me of all the available rebates and gave me bids on several units. A complete explanation of the different units and reviews.3 days later I had a quiet, reliable, top of the line AC. I would never use another company but Magic touch. And I would never use AC Smart. Their service was horrible.

Magic Touch Mechanical replied on 07-19-2012

Thank you so much for your business and for your kind words! We sincerely appreciate you taking the time to share your experience with the Magic Team on Kudzu. I'm not sure what is less ethical, the home seller buying a refurbished unit before they sell a home, or a company that's out there selling refurbished equipment! I'm leaning towards the latter as I find that practice deplorable...and thinking it should be illegal! I'm glad to see that you are now worry free and will be cool and comfortable for years to come! Sincerely, Rich Morgan, President - Magic Touch Mechanical, Inc.

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