Castle Painting

I hired Castle to fix a leak in my deck, and really regret it. After 10 months, and $8,800 I still have a leaky deck and have no plan to get it fixed - just excuses and a lack of accountability.
Pros:
- really nice people
- did ok with a prior painting job for us
Cons:
- did not deliver what was expected
- frequently missed appointments, didnt return calls etc.
- clearly stretched too thin with marketing exceeding capability to execute
Advice to others:
- do not hire them, unless it is a simple painting job
- dont pay them in advance - the service really degrades after they are paid

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had an estimate appointment set up for 10am-11am no one showed. Called and was told that they were running late if 12:30 would be good. My time was wasted. My time is much more valuable that that, didn't even call to say that they were running late. Very disappointing since we have heard good things in the past. Won't ever be calling them back.

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I had set them up to come out for an estimate. Discussed everything with Jessica. Get a confirmation email, confirming day and time. Take the day off to be home & get a call 6 minutes before the appointment time telling me that I'm out of the service area. So unprofessionalspeaks volumes about a company....

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We are updating/editing a previous post. Our review so far.more to come.
We are currently working with Castlewe posted an initial review but have edited it until the work is complete.
We are working with dark colors, custom metallic finishes and we have very high ceilings.
The owner of Castle has come by to check what has been done so far and has assured us that we will be satisfied no matter what.
The owner of Castle seems very customer service oriented and dedicated to customer satisfaction.
More to come...

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As new residents of GA, we depended on word of mouth from our new neighbors, as to who we should hire to paint our master suite, and two story foyer and great room, including the cauffered ceiling. Roberto met with me for our initial estimate meeting. He was prompt, professional, and a gentleman. His price was fair, and what we anticipated. The crew who arrived to paint the contracted rooms were prompt and went beyond my expectations as far as prep for protecting carpeting and furniture. They were quiet, respectful, and polite while in my home. They produced straight cut in lines against the trim and mouldings, believe me, I looked closely! I would always suggest interviewing 3 to 5 painters, but include Castle Painting. Your decision will be very easy. Thank you, Castle!

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