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I recently had AMSA activate the alarm system in our new home. From the very first phone call to set the service up to the final installation, everyone that I spoke with was so friendly and very... helpful. Robin, in the office, was very informative about the companies products and services. She also was very quick to respond to my phone calls and emails. It's so nice to be able to have a point of contact instead of an automated system where you are transferred to any of 100 people in a call center! Josh came to our home to install and active the system. He was very professional, but also had a great sense of humor. He explained everything that he was doing and walked me through operating the system thoroughly. I would definitely recommend AMSA if you are in search of a great alarm motoring company to work with!VIEW MORE »VIEW LESS »
I called this company and spoke to Robin Jackson in sales, who was fantastic, my situation was quite different as I live in London but have a house in Atlanta, in 30315, she made the process very... easy, and this company was able to use my UK visa card, my tenant was also helpful and communicated the installation with Robin. Top marks and I have no problems in recommending them, Regards garyVIEW MORE »VIEW LESS »
Lanny the sales advisor was knowledgeable about the system to be installed; he offered excellent advice after reviewing/walking the property with me. AMSA service is the best value of all security systems I examined on-line and through other contacts. The installer- Aaron was professional, thorough, explained to me every aspect of the installation of the security system. Once installation was completed, he took plenty of time to review the installation and operation with my wife and I. We have just had the system installed so a performance review will be pending. John (Marietta)
I have helped my parents setup their security monitoring service with AMSA few months ago. The experience was so easy and professional I decided to change my monitoring service from Ackerman to AMSA. Beside of change to a company with better service, I also get to reduce my monthly bill from $18.95 to $12.95. In this economy, every bit help. I would highly recommended them to anyone!!!
I can't remember if I found these guys on Angie's list or here, but they really live up to the hype. They were very professional, informative and reasonable. One minor detail is that they had to make two trips out when I had already told them what I wanted. But I was overall very satisified.
Contacted AMSA after a not so good estimate from Ackerman. Glenn was extremely nice and sent Ronnie out for an estimate. Ronnie also installed our service and was amazing. Very helpful and took his time explaining how it all worked. So far, have not had to use the monitoring service for an alarm signal, so certainly hope that lives up to the quality as well. Thank you.
I turned to AMSA on the recommendation of a friend following a really bad experience with an attempted install by ADT (Protect Your Home). No details necessary, but my contact was Glen, the owner, and the Tech who came out was Craig and they both were great. Craig of course did all the work and was professional, efficient, and skilled. Didn't mind paying more upfront as total cost still is less, tho even if the cost was the same as the big guys, I still think AMSA is the right choice based upon my experience thus far.
Alex is the best. I've never been happier with any one company. It feels like you have known these guys for ever. Very professional, fast, out of the box thinkers. A great value. I don't know why you would go anywhere else. They really have systems for every level of property owner and are willing to grow as you grow. Pretty cool.
I chose AMSA due to the low price. You pay more up-front than you would with ADT or Brinks, but the low monthly cost leads to a short break-even point. I only gave 3 stars for service due to a few reasons. One is that the two installers did not do a great job of explaining the system to me. Actually they didn't offer to at all- I had to ask. It turns out one of them was rushing to get to a dentist appointment. The other reason is that their website is really bad and you can't submit customer service requests over the web. You have to call them in. Other than that, I am very happy with the product and price.
Thank you for your review and we're very pleased that you are satisfied with the price and the installation of the security equipment. First, it is unacceptable for a technician to leave without fully explaining the systems functions, no matter what the reason. They are usually very thorough in this area and we apologize that they weren't for you. Second, our website is ancient and we are very excited that we are halfway through an "extreme website makeover" that will be complete in 4 weeks. I promise, you will be very pleased with its look and functionality.
The typical life of a back up battery is 3-5 years. Recently, the central monitoring station received a signal that my battery was low and that it was time for a replacement. They called me and informed me that Radio Shack ($34.99), Batteries Plus ($29.99) and AMSA ($26.50) sold the replacement batteries. Naturally, I chose AMSA and not only did they recycle the old one but they GAVE me the replacement for free. I guess it was a reward for customer loyalty. Thanks AMSA!!
Absolutely the best! After a big research on monitoring and alarm services we decided to go with AMSA. This company runs on honesty and professionalism. From start to finish they perform an amazing job. The lady answering the phone, Shannon, was pleasant and very helpful. The sales rep Ronnie was professional and really knew his stuff. The installer Jesse was courteous and knowledgeable. Right after the installer left our place we received a follow up call from Glen, the owner, making sure everything went well. On top of all these good things, this company offers the least expensive monitoring fee in all Metro Atlanta. These are the reasons why they earn my 5 star review and a customer for life. I definitely recommend them to anyone looking for peace of mind monitoring service.
This company is great starting with the owner on down the line. They do what they say they are going to do, they show up on time, and they are professional through and through. I contacted AMSA after my existing alarm company showed up to transfer my service to my new location and wanted to charge exorbitant fees. I went to Kudzu and found AMSA by their rating and they do live up to their rating. Thank you AMSA for installing our system before the start of business as to not interfere with our salon guests! And... thank you for cleaning up too!
This company is fantastic. They sent out a very knowledgeable installer to replace my aging ADT unit. He was able to re-use most of my old system. The service is great and you can't beat the price. A+
I was Charger $130 for a tech to come out on a friday at 430pm to fix a issue for the third time. On monday cust svc rep was short and robotic and stated the charge was standard practice. I wonder if poor cust svc service is as well????? After hearing of my dissatisfaction the company made every effort to rectify the situation and for that i am thankful.
Our company took over an existing system at this particular nightclub. At their request we added a hand held remote that failed the next day due to factory defect. The owner called us at 4:30PM and asked for service. Our service secretary did not realize that we had just installed the piece and explained that the call would be considered after hours and what that rate would be. The owner agreed and we arrived at 6:30PM and repaired the problem. On Monday morning he called our operations manager to complain about the charges and after hearing his issues our manager submitted a full refund of the labor charges. The owner of the nightclub confirmed that he was satisfied. The next day he posted this review which was a bit confusing to us. Regardless, we heard his problem and solved it right away to his satisfaction. Our goal is not to be perfect but to handle the few issues that do arise as quickly and equitably as possible.
We recently had AMSA take over our alarm service and was so happy with the service and the cost savings, we got them to handle our new business location also. I had been with another "name" alarm company for 20 years and had never had the kind of service I have received from AMSA in the last 3 months.
This company came highly recommended. The sales people, namely Tim, were excellent and helpful. The installation guy was also nice. My experience was low pressure with an unbeatable value. Before the installation, we had several intermittent beepings. One was a dying smoke detector. After the system was installed we realized the other was the wired carbon monoxide detector. I called the service people. The not-so-friendly man I spoke with informed me that to replace the failing detector it would be $120, which I completely understood. However, he also added that there would be a trip charge and $80/hr service fee. I explained that I shouldn’t have to pay someone to come out when the problem should have been addressed at installation. He disagreed. I am disappointed to know that after paying $750 for installation part of my system was not functioning properly. I would have been more than willing to replace it when the technician was out, had I known the status of the detector. I have to wonder what else doesn’t work. I refuse to pay over $200 more only three days after installation. One of the reasons I chose AMSA were the lack of reviews regarding terrible service after a seemingly smooth sale. I can’t say that now. I can understand the extra charges for issues that arise later, but for a pre-existing problem that should have been addressed at installation, that is just bad business. As of right now, I cannot recommend this company to friends.
We have conducted an investigation of the above review which included the technician, the inside technical manager and the owner, and we do not agree with our clients position for the following reason. We took over an existing system and added a good deal of additional equipment at the clients request. We did not add the CO detector nor was it beeping/malfunctioning while we were there. The system was working perfectly when we departed. Six days later (not three) our client called explaining the problem that they were having with the CO detector. We quoted our service charges and the client objected. It is unfortunate that the problem occured after we left but it would have created a second trip and thus the additional charges. Our labor rate of $80. per hour is among the lowest in the industry and $40-$50 less for the first hour than the largest local company and any of the national companies. Our technicians also leave behind a very complete policy page that explains that any defects that arise after we depart, in equipment that we did not install, will be fixed on a time and materials basis. That was clearly the case here. As a good will gesture we will be contacting the client to offer our labor cost at 50% off for this call.
...is to have to use my alarm system, but if I do, I know I got a good one. The salesman listened to what I wanted, suggested a few things I needed, and treated me like an intelligent person (no sales pitch based on fear). The installer was professional and paid attention to every detail. They were both polite and patient with my many questions. Add to that the most affordable monitoring rate in town and an equipment package that was $200 less than the nearest competitor, and I am one happy customer.
Great job! Been with Alarm Monitoring Systems for over a year and have always gotten great service! They were professional and the best value for the money [and I called ALOT of companies to check around]!