Delta Appliances & Electronics Service

1270 Caroline St NE Atlanta, GA 30307
Phone:	(404) 668-3819
Email:	Email this business
Website:	www.deltaappliances.net

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sjojackson

Reviews: 6

Posted on 6/27/2012

Friendly, but not timely

Herman from Delta Appliances repaired the shattered glass of my oven door. Upfront, what you need to know:

Pros: Friendly on the phone and in person, reasonable prices

Cons: Piss-poor time management, incomplete and inconsistent follow-up

My initial contact, after seeing all the stars on Kudzu.com, was via email. Herman called me back and provided a reasonable quote that same morning. I paid for the cost of the glass upfront so it could be ordered. I had a week-long business trip and told him when I'd next be available, which was approximately 10 business days later. Upon my return, I called and learned a piece had still not arrived. At the end of the second week, he let me know the glass arrived and scheduled the repair.

He told me he�d call me by �mid-morning� to provide an arrival window, but I called him at noon, and at 4pm for ETA status. At 5:30pm, he called me to get my address! He arrived at 6:02pm. He was gone by 7pm. Before and after pics attached. His prices may be low, and I'm sure he'll blame the delay on the supplier or somewhere else, but the time it cost me (3 weeks and a full day) somewhat negated the savings and value.

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Delta Appliances & Electronics Service replied on 06-28-2012
As allways we thank you for your business and what some of these satements were about we dont know. We did everry thing we said we would do. We ordered the part the same day that it was paid for and yes we did have to wait for it to come in as we told her that it would be 7 to to 10 business days. when the part arrived we called and set the appointment as it was explained to her that we would call when we were on the way and we did and was there in thirty minutes time, we have called her back to see what we can do to make her happy but she want answer or return our call. What she fail to tell you that of all the quotes she got we were $70 lower than her lowest bid, so we strive to keep our prices low and to give great service. Again thank you for your business and we will allways go the extra mile to give good service and do it right.

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Deion2013

Reviews: 1

Posted on 4/26/2013

Great service!!!

Delta applicance rep. arrived at my house on time and quickly fixed my washer. Great serviceand priceI will use this company for all my appliance needs!...

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Delta Appliances & Electronics Service replied on 04-27-2013
We here at Delta Appliances Repair thank you for your business and we will always treat you right and keep our prices low. Roy

Krkilg77

Reviews: 1

Posted on 4/25/2013

Dryer Repair CON DO NOT TRUST

WE hired this man (Herman) he charged $85 to clean the lint filter The dryer stopped working right after he left, I had days of lies of Herman coming back with no calls and every call we made a lie on why he couldn't. DO NOT TRUST THIS SHADY COMPANY....

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Delta Appliances & Electronics Service replied on 05-05-2013
Update: Inorder to try to make them happy we offered a free repair and that didnt work for them so what are we to do???We cleaned the lint from down in the dryer removed front to do so an he was showed the pile of lint and trash, metal and screws that were in the unit. We charged them for what we did and nothing else. We did not return because we were told that the funds were not in the bank and the check was no good, but we did call back with an estimate of the part cost and he refused the repair. Delta appliances will only treat you fair. Thank you for your business. Roy

lessons_learned

Reviews: 1

Posted on 3/1/2013

Not Trustworthy, Unprofessional, Horrible Cust. Sv

Do not trust! He came on 2/27, looked at fridge, said we needed a new compressor, didn't have the part and needed to order it. Said he'd return the next day 9-12. He called at 9:22-said he was on his way. At 12:15, my husband called-Said he was on his way. At 1:33, he calls and leaves me a VM saying he's on his way. He shows up at 2:30 with the wrong part, leaves a little after 3-says he'll be back in about an hour depending on traffic-shows up at 8pm. He wouldn't answer me when I asked about his perpetual lying about being on his way and why he didn't call us. He said he told me he had to take care of a few other customers, which is a complete fabrication as he never mentioned this to me. I gave him the option to refund our deposit and leave. He would not, then asked my husband, "can you do something with her?" he would not talk to me and kept avoiding my question about his boss' information-I BELIEVE HE'S THE OWNER AND EVEN LIES ABOUT THIS. After he finished at 11:10pm, I assured him if we could verify the temperature was correct, then we would pay the remaining balance. He wanted to charge my card, then if the fridge wasn't working, suggested i call the credit card company and dispute the charge. He got that idea from a dissatisfied customer-see 2/27 review! There's absolutely no warranty as we will never use him again. Loss of $326 deposit, $200 food/school bonus, 14hrs life, 4hrs class, 4hrs work. Fridge STILL not proper temp after 24hrs-we have to buy a one!!!

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Delta Appliances & Electronics Service replied on 05-05-2013
Update: We did get a checked for the remaining of our money in the middle of March and she said every thing was working great but as you see she did not do as we did go back and tell the truth. Delta Appliances will always treat you right and honest This unit was repaird proper as this customer did not have our money and used all type of excuses on the evening of the completion of repair such as we will call the office and pay in the morning and on and on and the next day would not answer the phone and after being told by the compamy owner that he would take out a warrant for theif of services and it was then that she wrote this untrue review. Thanks for your business and we will keep on treating people right and keeping our prices low with great service. Roy Boudreaux

dfieha1

Reviews: 1

Posted on 2/27/2013

Don't Bother

Alas, our experience echoes all the others. This guy has no consideration for time. After the initial consultation & waiting a week for the part,the subsequent appointment, scheduled for "after" 3pm was cancelled by Herman around 6:30 because he was "beat". He intimated he should have never told us the part was in. The next day my husband called @10am to arrange the reschedule. The agreed window was 12-5. At 6:30 he called to say he was on his way. By the time he called at 8:10 to say he was down the block, I had already contacted VISA to put the deposit we had paid in dispute. I told him "we're done - never mind" & hung up. He's got a lot of nerve!

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Delta Appliances & Electronics Service replied on 03-13-2013
We here at Delta Appliances do thank you for your business, but this was not a Delta Appliance customer at the time and the date that she called and got Herman thru a company that he also works for and they dont have reviews there so she used Kudzu to vent as she had never used Kudzu or Delta Appliances before. Over and over again we ask that you Please tell it like it is. Again thank you. Roy

mm0808

Reviews: 2

Posted on 2/6/2013

Horrible time management

The first appointment I made was to get a quote to repair a leaking hose on the refrigerator. I was given an arrival window of 9-11am and he showed up after noon. We scheduled a second appointment to make the repair and I was given an arrival window of 8-10am. I called at 10:15 and was told he "was running behind" and would be there within the hour. Called again at 11:30 and he was "on his way". Finally showed after noon. I chose Delta based on the Kudzu reviews, but obviously should have checked Yelp as that is where the "real" reviews are posted - I am writing this review so no one else makes the same mistake I did.

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Delta Appliances & Electronics Service replied on 03-15-2013
Our repairmen dont hurry thru our repairs inorder to run to someone that can not wait within the window that they were given, and over and over again they copy from other nagative people post and not thinking about what they are writing. 1: our windows are from 9am to 1pm and afternoon 1pm to 5pm. 2: if you are that unhappy please cotact the repairman and we will give you double your money back, 3; she fail to mention that she got an L G refrigerator repaired for $84 labor and parts as this is how low we here at Delta Appliances keep our prices and we will keep on treating our customers right and our prices low and doing it right the first time. Thank you for your business and your review. Roy

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